MGT 301: Chapter 2 Management Theory ( Quiz 2 Questions )

After returning home from a trade show, Mr. Jones, the president of a manufacturing company, called a meeting of his production department. He indicated that the company would soon be implementing a new policy of _______, which focuses on worker performance and urges employees to strive for zero defects.
Multiple Choice


constancy of purpose


the total quality movement


scientific management


redesign


quality assurance
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Terms in this set (25)
After returning home from a trade show, Mr. Jones, the president of a manufacturing company, called a meeting of his production department. He indicated that the company would soon be implementing a new policy of _______, which focuses on worker performance and urges employees to strive for zero defects.
Multiple Choice


constancy of purpose


the total quality movement


scientific management


redesign


quality assurance
Quality Assurance
was the father of scientific management.
Multiple Choice


Abraham Maslow


Tom Gallagher


Peter Drucker


Frederick Taylor



Frank Gilbreth
Frederick Taylor
Donna, a chef in a fine restaurant, utilizes top-of-the-line equipment as she prepares meals for customers. Donna and her equipment are a(n) ______ in the restaurant's system.
Multiple Choice


output


input


cog


piece


output-participant
Input
The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors, with the ultimate goal of minimizing errors by managing each stage of production. This process is an example of the ______ technique.
Multiple Choice


minimal defects


quality control



quality focus


JIT


zero defects
Quality Control
A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders. These plans are an example of ____ in action.
Multiple Choice


scientific management


production management


inventory oversight


operations management



inventory analysis
operations management
The _______ approach to management focuses on scientific methods, time and motion studies, and job specialization with the goal of increasing productivity.
Multiple Choice


systems


MBO


classical


behavioral

contingency
Classical
Mateo, an IT manager, has been studying the actions that his workers perform in an attempt to improve their productivity. Mateo is utilizing
Multiple Choice


behaviorism.


the Hawthorne effect.


synergy.


management science.


scientific management.
Scientific Managment
Right Motors calls its customers after they purchase an automobile from the dealership. In addition, every year customers are asked to complete a short survey about the car they purchased from Right Motors and their customer-service experiences with the dealership. Right Motors is an example of a(n) ___ system.
Multiple Choice


ongoing


open


closed


environmental


open-door
Open
When a line cook in a restaurant cooks uses raw meat to cook a hamburger that becomes part of the restaurant's Super Burger Special (available only on Saturday nights during football season), the cook is taking part in a
Multiple Choice


conversion process.


turning point.


therblig.


metamorphosis.


transformation process.
Transformation Process
The new chief information officer of a national pizza chain is using mathematical tools to aid in product ordering and scheduling decisions. The CIO is using
Multiple Choice


behavioral science.


goal management.


management science.



statistical management.


scientific management.
management science.
George, who owns a small grocery store, has a reputation in the community as a tough manager. Many customers have heard George yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. George is a(n) ____ manager. Multiple Choice Theory X accountable Theory Y Theory Z hierarchyTheory XWhich of the following is a key benefit of studying theoretical perspectives on management? Multiple Choice They emphasize diversity. They are effective synergy-building approaches. They serve as a guide to action and a source of new ideas. They are effective cost-reduction tools. They build a strong family-type culture.They serve as a guide to action and a source of new ideas.The management approach that emphasized ways to manage work more efficiently is the ___ approach. Multiple Choice classical contingency systems quality-management MBOClassicalThe systems viewpoint sees organizations as entities made up of four interrelated parts known as Multiple Choice planning, design, inputs, monitoring, outputs, and follow-up feedback. planning, design, monitoring, production, and feedback. vision, planning, design, production, monitoring, and follow-up feedback. planning, inputs, monitoring, outputs, and feedback. inputs, outputs, transformation processes, and feedback.inputs, outputs, transformation processes, and feedback.Management science stresses the use of rational, science-based techniques and mathematical models to improve Multiple Choice decision making and goal setting. decision making and strategic planning. cost-cutting and planning. sales and customer relationships. synergy.decision making and strategic planning.Sal, a production manager, knows that some of his employees are upset with a new corporate policy that eliminates a tuition reimbursement program. As a result, some of these employees are participating in soldiering. To eliminate soldiering, Sal should Multiple Choice increase diversity and MBO. reduce training, but increase MBO. reduce the use of scientific principles in planning work methods. place workers in any task available, focusing on their interests and not their abilities. carefully select workers according to their abilities and give workers trainingcarefully select workers according to their abilities and give workers trainingAccording to proponents of the Hawthorne effect, Multiple Choice cutting costs through outsourcing harms employee morale and productivity. increasing synergy increases worker productivity. giving less attention to employees increases worker productivity. giving more attention to employees increases worker productivity, if they think managers care about them. increasing diversity results in increases in worker productivity.giving more attention to employees increases worker productivity, if they think managers care about them.Amy is a package delivery service manager. She is interested in implementing ___________, the management philosophy pioneered by Frederick W. Taylor and Frank and Lillian Gilbreth, which scientifically studies work methods to improve the productivity of individual workers. In this particular case, Amy will study the routes that drivers take through a congested to city in order to identify ways that delivery staff can make the most deliveries in each two-hour period. Multiple Choice quantitative management contingency management human relations management scientific management management sciencescientific managementThe management of Prime Manufacturing is implementing a plan to minimize production mistakes by allowing teams that work in each area of the production facility to develop a plan and then monitor their area to ensure the reduction of errors. The managers are engaging in Multiple Choice JIT. quality control. innovative planning. the minimal defect approach. efficiency monitoring.Quality ControlHugo Munsterberg believed that psychologists can contribute to industry by _____. For example, Munsterberg might suggest that a company implement a monthly bonus plan that rewards workers for achieving the goals set by their managers. Multiple Choice encouraging employees to develop new products developing strategies to influence employees to follow their interests helping companies increase efficiency and productivity devising management strategies to influence employees to follow management's interests helping organizations increase diversitydevising management strategies to influence employees to follow management's interestsDominique, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Dominique is excited that management asked him to present this information to the hotel staff so that the restaurant and hotel can make needed improvements. Dominique's hotel is a(n) _____ organization. Multiple Choice customer-focused learning 360-degree evolving focusedlearningPaul English of Kayak.com uses new employees as an excuse for altering an existing open-office seating arrangement. English's action is an application of ____ to management. rev: 10_31_2017_QC_CS-107701 Multiple Choice the hostility-effect approach the office politics approach the synergy research approach the behavioral science approachthe behavioral science approachTo gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as Multiple Choice competitive edging. evidence-based management. constancy of purpose. customer focus. total quality management (TQM).total quality management (TQM).When faced with a business problem, Sally, a young grocery store owner, discusses business problems with Don, the assistant manager and an employee for over 30 years. Sally believes Don "has seen it all" and knows there are few really new ideas; plus the business has done many simple things, such as offering friendly service, to create and maintain a competitive edge. Sally's management style is best described as Multiple Choice family style. evidence-based. behavioral. bottom-up. contingency.evidence basedKiddie Village is a successful daycare center. It focuses on actively developing, finding, and communicating new knowledge to its employees so that workers can modify their behavior to reflect this new knowledge. Kiddie Village is an example of a(n) _______ organization. Multiple Choice customer-focused 360-degree learning evolving researchlearning