Study sets, textbooks, questions
Upgrade to remove ads
LeaderShip Wk 5
Terms in this set (60)
Contributor who proposes or suggests groups goals or redefines the problem. There may be more that one initiator in a group.
searches for a factual basis for the group's work
offers an opinion of what the group's view of pertinent values should be
seeks opinions that clarify or reflect the value of other members' suggestions
questions group accomplishments and compares them with a standard
facilitates group action by arranging the environment
Group takes roles contribute to
the work to be done by the team
Group building roles provide for
the care and maintance of the group
accepts and prasies all contributions, veiwpionts , and ideas with warmth and solidarity
Medicates , harmonizes and resolves confkict
yields his or her position in a conflict situation
Promotoes open communication and facilitates participation by all members
Expresses or evaluates standards to evaluate group process
records group process and provides feedback to the group
In communicating with a group , it is essential that
the leader has an understanding of group dynamics and the process of group development
In the forming stage, the members of the group/team are just meeting anf getting to know each other
this stage is where the members are comfortable enough to disagree with each other. This a benefical communication stage which leads to increased trust, positive competition and effective bargining
The group establishes rules here and designs its work
In the performing stage, the group work is finally getting done
A group communication process used to examine issues in detail and predict the occurence of future events.
Addresses what could be; investigates an issue or problem with surveys that obtain information to be used in concensus building
Organizational Communication is a
high-level management fucntion; it is complex
Organizational communication must be
systematic, have coninuity, and be appropriately intergated into the organizational structure, encouraging an exchange of views and ideas.
Communication failure is an
organization often results in a failure to meet organizational goals
values, feelings, temperment, and stress levels of the sender and the reciever
weather, temperature, timing, status, power, authority, and the organizational climate itself
Both sender and reciever of communication must be sensitive to
the internal and external climate
the perception of the message is altered greatly depending upon
the climate that exsisted at the times the message was sent or recieved
People at lower levels of the organizational hierachy are at risk for
inadequte communication from higher levels
Examples of assessing organizational communication
who communicates with whom? it is timely ? what modes of communication are used?
Communication is not a
one way channel
If other departments or disciplines will be affected by a message, the leader-manager must consult with
those areas for feedback before the communnication occurs
Communication must be
clear, simple, and precise
The sender must adjust their
language as nessacary to the target audience
The recommendation from Joint Commission for verbal communication is that there
be a systematic, routine approach to communication during handoff of patients from one care provider to another
SBAR was first used in the
Navy to standardize important urgent communication in nuclear submarines
SBAR helps prevent
long narrative descriptions and ensurers that facts are delievered
is the "ability to read, understand , and act on health care information
Health literacy impacts
patient provider communication , both verbal and written
The major barriers to quality health care which are associated with poor health literac are
inablility to access care, poor illness managment , and poor processing of information .
People with low health car literacy are
1.5-3 times mor eliekly to have adverse outcomes than those with higher literacy
Low context cultures
communication is blunt and striaght-forward. The speaker says what he means.
Low context type of communication is used in
western countries, especially European countries
High context communication is were
the reader must read between the lines because the communication is indirect, especially if the subject being talked about is uncomfortable to the speaker
High context communication may be used by
Eastern countries and also in Latin countries
Organizational Change has been defined as
"an alteration of a core aspect of an organization"
most often refers to management efforts to move an organization from a current state to a "desired furture state to increase organizational functioning"
The industrial mindset is a
mechanicalworldview, relying on power and control, certainity, and predictability.
Concious Change leaders are
aware of the dyanmics of change and learn to lead from the principles of the emerging mindset.
Concoius Change leaders must be willing to
look internally to transform their own mind-set, expand their thinking about process , and evolve their own leadership
Unfreezing is characterized by the process of
"thawing out" the system and creating the motivation or readiness for change
awareness of the need for change
accepting the nessacity of change
Moving stage means
proceeding to a new level of behavior, which implies that the actual visible change occurs in this stage.
Lewin defined the moving stage as the
"cognitive redefinition" or looking at the problem from a new prespective happens.
As a first step to launch a change a
piolt test may be done so that the change can be pretested and a transition period launched
Refreezing stage is when
changes are integrated and stablized.
Reinforcement of behavior is crucial in the
1. Diagnosis of the problem
2. Assessment of motivation and capacity to change
3. Assessment of the change agent's motivation and resources
Represents Unfreezing in Lewin's Method
4.Selecting Progressive change objectives
5. Choosing an appriopriate role for the change agent
6.Maintaining the change once it is started
7.Termination of the helping relationship with the change agent
Kotter's model is inclusive of employees and focuses on both
engaging them in the change and embrace it
An inovation is defined as
something new, the introduction of a new process or new way of doing things differently, but it also implies creativity.
Inovation is complex
Inovation can also be described as
a process with steps that can be ultized .
Sets with similar terms
Assignment 9 - Review Questions
MG 330 Module 5
Human Comm unit 7 lessons
Other sets by this creator
Leadership Exam 3
Nclex delegation, LEADERSHIP KAPLAN (NR 422)
Advanced Topics Exam 2 Acute Kidney Injury
Advanced Topics Exam 2 BPH