10 terms

Chapter 10 Resolving Conflict

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Conflict Resolution
If all national leaders had conflict resolution skills, there would be world peace.
n. 冲突解决
Options
Before deciding on a solution, you should consider all the options.
n. 选择
Advantage
Staying calm when others are not is an advantage in problem solving.
n. 优势
Disadvantage
Even the best solutions have some disadvantages.
n. 劣势
Accusation
By inflaming (煽动) emotions, accusations only increase conflict.
n. 谴责;控告
Self-image
Acts of kindness can give us a more positive self-image.
n.自我印象
Forgiveness
While it is hard when you feel wronged, forgiveness can preserve positive relationships.
n.宽恕
Apologize
Being able to apologize is proof of a person's emotional self control.
v.道歉
Negotiation
The goal of negotiation is to find a win-win solution.
n. 谈判
Compromise
In a compromise, each person gets part, not all of what they want.
n./v. 妥协;和解