Chapter 10 Resolving Conflict
Terms in this set (10)
If all national leaders had conflict resolution skills, there would be world peace.
Before deciding on a solution, you should consider all the options.
Staying calm when others are not is an advantage in problem solving.
Even the best solutions have some disadvantages.
By inflaming (煽动) emotions, accusations only increase conflict.
Acts of kindness can give us a more positive self-image.
While it is hard when you feel wronged, forgiveness can preserve positive relationships.
Being able to apologize is proof of a person's emotional self control.
The goal of negotiation is to find a win-win solution.
In a compromise, each person gets part, not all of what they want.
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