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six sigma

goal is to detect potential problems to prevent their occurrence and acheieve no more that 3.4 defects per million opportunities

ISO 900

common name given to quality management and assurance standards, a worldwide federation of national standards bodies for more than 140 countries

ISO 14000

collection fo the best practices for managing an organizations impact on the environment


( capability maturity model integration) best practices in managing, measuring, and monitoring software development processes

supply chain

consists of all parties involved, directly, indirectly, in the procurement of a product or raw material.

supply chain management

involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability

4 components of SCM

supply chain strategy, supply chain partners, supply chain operation, supply chain logistics

effective SCM systems

decrease buyer power, increase its own supplier power, increase switching costs to reduce the threat of substitute products, create entry barriers reducing threat of new entrants, increase efficiencies while seeking competitive advantage through cost leadership

five scm components

plan, source, make, deliver, return


strategic portion of SCM for managing all the resources that go toward meeting customer demand for products and services


in SCM where companies must choose reliable suppliers that will deliver foods and services required for making products


in SCM where companies manufacture their products or services


in SCM commonly referred to as logistics, the set of processes that plan for and controls the efficient and effective transportation and storage of suppliers to customers


in SCM usually most problematic step where companies must create a network for receiving defective and excess products and support customers who have problems with delivered prodcts

supply chain visability

the baility to view all areas up and down the supply chain

bullwhip effect

disruptions intensify throughout the chain, occurs when distorted product demand information passes from one entity to the next throughout the supply chain

demand planning systems

generate demand forecasts using statistical tools and forecasting techniques. companies can respond faster and more effectively to consumer demands through supply chain enhancements such as this.

supply chain planning

use advance mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory

supply chain execution

automate the different steps and stages of the supply chain, such as electronically routing orders from a manufacturer and supplier

supply chain event management

enables organization to react more quickly to resolve supply chain issues. software increases real time information sharing among supply chain partners and decreases response time to unplanned events

selling chain management

applies technology to the activities in the order life cycle from inquiry to sale

collaborative engineering

allows and organization to reduce the cost and time required during the design process of a product

collaborative demand planning

helps organizations reduce their investment in inventory, while improving customer satisfaction through product availability

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