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COSC 381 PPT 5
Terms in this set (20)
What are the four acts of communication?
Speaking, Nonverbal, Writing and Listening
What is the difference between "Hearing" and "Listening?"
Engagement or attention
What is meant by nonverbal communication?
Face/Eyes, Body Language and Tone
What is meant by: Communication is not "One size fits all?"
Platinum Rule - What they prefer. You must adapt
How many generations are out there in the industry?
Baby Boomer, Gen X, Gen Y, and Millennials
Where or how do you start communicating at all level
By forming personal relationships
What written forms of business communications have you learned?
Memorandums, Emails, Letters, RFIs, Meeting Minutes
What must be done after preparing any form of written communications?
PROOFREAD! Spell Check
Apply "Measure Twice, Cut once" to verbal communications
Think twice, Speak once
What is meant by "Be a Proton"
Stay Positive ++ - Related to tone
What are powerful words to use?
Please, Thank you, I'm sorry, I don't know
What is a proper response when asked to do a menial task?
I can do that
What about the use of offensive language?
Maintain the "High Ground"
"Four B's" of clear, concise communications?
Be "Prepared", Be "Kind", Be "Brief", Be "Gone"
What is the first thing to say when making or taking a phone call?
Your name, Company
What are some rules to consider before answering a phone call?
Don't have time to talk
Someone is in your office
Already on the phone with another person
What are some rules to consider before making a phone call?
Make some notes
Some small talk is fine
Knowing something about who you are calling
Be prepared to leave a voice message
How many times should you provide your phone number in a voice message?
At least twice, Slowly
How can you avoid "Playing Phone Tag?"
Leave a message with requested information
Leave message when you will call again
Leave a message when you will be available
What are the three P's of making a presentation?
Preparation, Passion and Practice
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