1.Advancements in technology an writing skills are increasingly important why?
because more messages are being transmitted.
the transmission of information and meaning from one individual or group to another.
5.The communication process has five steps ?
idea formation, message encoding, message transmission, message decoding, and feedback.
impediments include hearing disabilities, poor acoustics, and noisy surroundings, ill, tired, uncomfortable, or worried
Unusual clothing, speech mannerisms, body twitches, or a radical hairstyle
14.The appearance of a message and of an individual can convey ?
positive or negative nonverbal messages.
17.Developing intercultural tolerance means ?
practicing empathy, being nonjudgmental, and being patient.
19.The first phase of the writing process involves
analyzing and anticipating the audience and then adapting to that audience.
20.Because revising is the most important part of the writing process,
it takes the most time. 50% 45 revising n 5 proofreading.
21.The primary purpose of most business messages is to
inform or to persuade; the secondary purpose is to promote goodwill.
22.Choosing an appropriate channel depends
imp. of message, feedback required, need for a perm. record, cost, needed degree of formality,confidentiality,sensitivity
23.By profiling your audience before you write ?
you can identify the appropriate tone, language, and channel for your message.
24.profiling the audience, you can decide whether the receiver will be ?
neutral, positive, or hostile toward your message.
saves the reader's time, establishes the proper frame of mind, and prevents frustration.
29.The indirect pattern works best when
the audience may be uninterested, unwilling, displeased, or even hostile.
31.When two independent clauses are run together without punctuation or a conjunction,
a run-on (fused) sentence results.
32.When two independent clauses are joined by a comma without a conjunction,
a comma splice results.
33.You can emphasize an idea mechanically by
using underlining, italics, boldface, font changes, all caps, dashes, and tabulation.
34.You can emphasize ideas stylistically by
using vivid words, labeling the main idea, and positioning the main idea strategically.
39.The most readable paragraphs contain
a topic sentence, support sentences, and techniques to build coherence.
41.revision involves ?
improving content, sentence structure, and design; proofreading involves improving grammar, spelling, punctuation, and mechanics.
which is terminology unique to certain professions, should be reserved for individuals who understand it.
sounds fashionable, but it lacks precise meaning and should be avoided in business writing. (moved it down the totem pole)
48.successful document design
improves readability, strengthens comprehension, and enhances your image.
small features at the ends of strokes Times new roman is a typeface with serifs; arial is a typeface without serifs (sans serif ).
56.Electronic messages include
e-mail, instant messaging, text messaging, podcasts, blogs, and wikis.
57.Much of your success in business and in life depends on how skilled you are at
persuading people to believe, accept, and act on what you are saying
59.E-mail messages and memos
inform employees, request data, give responses, confi rm decisions, and provide directions.
61.Avoid sending sensitive, confidential, inflammatory, or potentially embarrassing messages because
e-mail is not private.
63.Organizations may ban instant messaging because of
productivity, security, litigation, and compliance fears.
66.Finding a satisfying career requires you
to learning about yourself, the job market, and the employment process
67.employment Web sites list many jobs, but finding a job electronically requires
more work than simply clicking a mouse.
69.Recruiters may say they prefer
one-page resumes, but many choose to interview those with longer resumes
allow a candidate to meet individually with two or more interviewers over the course of several hours or days.
71.Before your interview,
take time to research the target company and learn about its goals, customers, competitors, reputation, and so forth.
72..Business letters are important for messages that require
a permanent record, confi dentiality, formality, sensitivity, and a wellconsidered presentation.
74.Reports that present data without analysis or recommendations are
primarily information in nature
76.The facts for reports are often obtained from
company records, observation, surveys, interviews, printed material, and electronic resources.
77.The planning of every report begins with a
statement of purpose explaining the goal, signifi cance, and limitations of the report.
79.Social intelligence is the ability
to get along well with others, and to get them to cooperate with you
81.Although e-mail is a relatively new communication channel, people are beginning to agree on
specific formatting and usage conventions
82.Avoid sending sensitive, confi dential, inflammatory, or potentially embarrassing messages because
e-mail is not private.
87.When it comes to persuasion, the power relationships at work determine how we write- whether we choose
a direct or indirect approach
88.direct pattern is appropriate when the receiver might
overlook the bad news, when firmness is necessary, and when the bad news is not damaging
89.Openers can buffer the bad news with
compliments, appreciation, agreement, relevant facts, and understanding
91.Techniques for cushioning bad news include
positioning it strategically, and suggesting alternatives or compromises. (Also implying the refusal)
92.After explaining the bad news sensitively, close the message with
a pleasant statement that promotes goodwill.
93.A buffer is a ? and it is like?
neutral statement on which both the reader and writer can agree, such as a compliment
94.When you must deliver bad news in person, be sure to
gather all the information, prepare, and rehearse.
96.Persuasion is necessary when you
anticipate resistance or when you must prepare before you can present your ideas effectively.
97.rational appeals focus on
making or saving money, increasing effi ciency, or making good use of resources.
98.Instructions or directives moving downward from superiors to subordinates usually require
99.The key to making a request of a superior is to know
your needs and have documentation [facts, figures, evidence].