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Terms in this set (20)
True or False: Trust is based on social relationships?
Mike works in a research and development team at a pharmaceutical company, where he is able to freely share his thoughts and opinions. Which term best describes this situation:
True or False: Receivers in the communication process may be characterized by personality characteristics and relationship to the message
Building norms that support the awareness and regulation of emotions within teams is known as:
True or False: Empathy is to identify and understand ones own emotions
What are awareness norms?
Taking time to understand other team members better
True or False: Emotional Intelligence can be improved by modeling appropriate behavior
In order to develop emotional labor, it is important to have: (Please select all that apply - 3 answers)
Empathy, emotional management, emotional regulation
Define Emotional Management
Respond to others emotions with respect and concern
What does NOT make a sender more effective in the communication process?
True or False: In most organizations, evaluations are generally based on individual performance.
The textbook discusses two forms of trust. What is cognitive trust?
Based on the confidence that develops from another person's competence
What does not cause competition between team members?
True or False: Cooperation is important when tasks are ambiguous, complex, or changing, and requires substantial information sharing.
How can anonymity cause conflict?
Very few interpersonal relations
How can external competition help organization? (Please select all that apply - 3 answers)
Provides motivating goals, helps productivity, provides feedback
True or False: Cooperative rewards can encourage social loafing.
What is a drawback of cooperation?
Maya comes from a culture that bands together to resolve conflict and external pressure. Which culture does she belong to?
True or False: Individualists see success as relative to other's performance.
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