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Study Guide Chapter 20
Terms in this set (25)
When you ask Mrs. Redding how she would like to pay the $48 she owes for today's services, she hands you a credit card. When you look at the card, you realize that the card expired two months ago. Which of the following would be your best response to Mrs. Redding? P.440
I'm sorry Mrs. Redding, but this card had expired. Do you have another card we can use.
You are working at a walk-in outpatient clinic. A young woman who appears to be in her 20s comes in with a large cut on her left arm. When you ask for her insurance information, she says, "I don't need insurance. My father is the chief physician in this clinic. He'll treat me for free." What should you do? P.441
Just check with the Doctor's office manager.
Mrs. Patterson brings her 17-year-old daughter Kelly in for a prenatal exam. When you inform Mrs. Patterson of the amount owed for today, she exclaims, "Oh, no! Kelly moved out last week and is staying with the rascal that did this to her. She can pay for her own care!" What should you do? P.441
Ask for legal evidence, that Kelly is an emancipated minor.
Charise was seen today for an ongoing infection. When she comes to the counter to check out, you tell her that the charge for today is $54. Charise takes her $260 paycheck out of her pocket and endorses it "Pay to the order of BWW Medical Associates," signs it "Charise Williams," and hands it to you. What should you do? P. 454
Explain that the office policy does not allow you to take third party checks.
You are reconciling the office checking account with the bank statement that arrived this morning. After accounting for unrecorded deposits, checks, and debits, you find that the total in your practice records is $11,760 and the bank's total is $12, 160. What is the first thing you should do? P. 435
Review each item on the statement against your records to find the four hundred dollar difference.
What is NOT an advantages of computerized bookkeeping? P. 434
The bookkeeping system is available, even if the power goes out. Not true.
A letter is sent to the pt. Of a "friendly reminder of the account being overdue" after how many days past due? P.443
What type of check is used for payroll in the medical offices? P.453
What is the proper way to ask a pt. For their payment? P.438-439
For today's visit the total charges is $74.00. How would you like to pay today?
What is the best way to find out which of a divorced parent has the responsibility for the minors insurance? P. 441
The parent that brings the child for treatment has the consent and the understanding, the payment responsibility.
What is a single entry account? P. 443
A person who is out of town or on vacation, will only see the Doctor once.
What is appropriate when placing an initial call to a pt. about collections? P.443
Assume the patient forgot to pay or was temporarily unable to pay
What is the best way to handle a pts. relocation and address change? P. 451
Ask a third party for the patient new address
Adrian is a patient whose parents were killed in a skiing accident a few months ago. Adrian was involved in an automobile accident this morning. He refused ambulance transport and a friend brought him to your office because he needed only minor wound care. He turned 21 last week, so he is legally an adult. He tells you he has no insurance and doesn't know how he will pay for his care. Adrian might be a candidate for ____? P. 450
Elena is a pregnant 16-year-old patient whose parents are divorced. She has legally left her mothers' home and set up housekeeping with her boyfriend, Alan. They plan to be married soon, but in the meantime, Elena shows you proof that she is "emancipated." Who is responsible for payment for Elena's treatment? P. 441
Why should you encourage a pt. NOT to use a credit card? P.440
They will be charge one to 5% fee on a $100 charge
What are travelers checks? P. 453
Preprinted and it might be used by a Doctor to pay for out of town expenses.
What is cycle billing? P. 443
Bills each patient only once a month, but spreads the billing over the month
What does a super bill list? P.435
It includes the charges and procedures codes for services rendered that day
What should you advise your pt. NOT to use for payment? P.440
How long does it take a credit card payment to go threw? P.440
What information should be included on a statement? P. 436-437
The balance from the previous month and itemized
Who would a Dr. use professional courtesy for? P. 441
Other healthcare professionals
If you do not have an authorization device for credit cards what should you do? P.440
Call the credit card company for authorization and list of charges
When do smaller practices send out their statements? P.443
Smaller practices send out statements at the end of the month.
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