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IST Chapter 8 T/F
Terms in this set (15)
The flow of materials from suppliers to customers can be described as a supply network.
EDI refers to computer-computer communication without any human intervention.
The primary use of extranets in organizations is for managing their supply chains
Just-in-time is a business model in which the suppliers manage the manufacturer's inventory based on preestablished service levels.
The efficiency of an SCM system is independent of the data entered into it.
Supply chain execution involves the development of various resource plans to support the efficient and effective production of goods and services.
Supply chain management improves the coordination of suppliers, product or service production, and distribution.
Customer relationship management systems collect data that can be mined to discover the next product line extension that consumers covet.
Although RFID tags contain more information than bar codes, they require time-consuming hand scanning.
The only draw back of XML is that it is not customizable.
Social media applications enable customers to interact with each other in various ways, greatly facilitating the spreading of information as well as misinformation.
Collaborative customer relationship management enhances communication by understanding customer history.
Using EMM tools can help integrate various promotional campaigns such that the right messages are sent to the right people through the right channels.
Key technologies within collaborative CRM systems include data mining, decision support, and other business intelligence technologies that attempt to create predictive models of various customer attributes.
sales force automation improves the effectiveness of the marketing function by providing an improved understanding of market conditions.
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