Upgrade to remove ads
IST Chapter 8 MC
Terms in this set (34)
The term______ is commonly used to refer to a collection of companies and processes involved in moving a product from the suppliers of raw materials to the customer.
What is true about just-in-time strategies?
companies using this strategy are trying to optimize their ordering quantities such that parts or raw material arrive just when they are needed for production
______ is a business model in which the suppliers to a manufacturer manage the manufacturer's inventory.
Vendor-managed inventory (VMI)
What is true about VMI?
To make VMI possible, the manufacturer allows the supplier to monitor stock levels and ongoing sales data
One major problem affecting supply chains are ripple effects referred to as the______.
Dell realized the problems with keeping large inventories, especially because of the fast rate of obsolescence of electronics components. Dell now keeps only about two hours of inventory in its factories. The company is most likely using a ______.
just-in-time inventory management system
What is the main objective of information systems that focus on improving supply chains?
accelerating product development and innovation
What is the key use of the distribution planning module of supply chain management?
to optimize the allocation of available supply to meet demand
The key use of the order promising module of supply chain management is to ________.
provide answers to customer relationship management queries regarding product availability, costs, and delivery times
They key use of the manufacturing execution module of supply chain management is to_____.
support production processes taking into account capacity and material constraints
______ involves the development of various resource plans to support the efficient and effective production of goods and services.
Supply chain planning
What does supply chain planning begin with?
product demand planning and forecasting
Demand planing and forecasting leads to the development of the overall _____.
_____ focuses on delivering products or services to consumers as well as warehousing, delivering, invoicing, and payment collection.
Distribution planning leads to the development of the overall ______.
What does production scheduling focus on?
it focuses on the coordination of all activities needed to create the product or service.
What does inventory and safety stock planning lead to?
leads to the development of source planning
Using analytical tools to optimally utilize labor, materials, and equipment is a part of the ________ step of supply chain planning.
Supply chain execution____.
involves the management of product flow, information flow, and financial flow
What is true about product flow?
It refers to the movement of goods from the supplier to production, from production to distribution, and from distribution to the consumer.
What is true about information flow?
the key element to the information flow is the complete removal of paper documents
_____ allows designers of web documents to create their own customized tags, enabling the definition, transmission, validation, and interpretation of data between applications and between organizations
Extensible Markup Language
What is true about XML?
XML instructs systems as to how information should be interpreted and used
______ is an XML-based specification for publishing financial information.
Extensible Business Reporting Language
_____ includes tags for data such as annual and quarterly reports, SEC filing, general ledger information, and net revenue and accounting schedules.
Extensible Business Reporting Language
The use of electromagnetic energy to transmit information between a reader and a processing device is called what?
Radio frequency identification
_____ can be used just about anywhere a unique identification system might be needed, such as clothing, pets, cars, keys, missiles, or manufactured parts.
What is true about an RFID passive tag?
They are small and relatively inexpensive
What is true about an RFID active tag?
They include a battery
What portrays the individualized service benefit of a CRM system?
learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively.
What portrays the improved product development benefit of a CRM system?
tracking customer behavior over time that helps to identify future opportunities for product and service offerings
____ refers to systems that automate requests, complaints, product returns, and information requests.
Customer service and support
____ refers to using multiple communication channels to support the communication preferences of users, such as the Web, the company's Facebook page, industry blogs, and telephone.
Customer interaction center
_____ tools help a company in the execution of the CRM strategy by improving the management of promotional campaigns.
Enterprise marketing management
YOU MIGHT ALSO LIKE...
IST CHP 8
ist chapter 8
Chapter 8 - MC
BUS 311 CHAPTER 8
OTHER SETS BY THIS CREATOR
SOC104 Exam 3 Study Guide (Righteous Dopefiend, Ne…
ACCT 201 KU Final Exam
Accounting 201 Final
IST Chapter 8 T/F