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Admin Exam 2 Chapt 5-8

Terms in this set (133)

Which one of the following enterprise systems is social IT increasingly integrating with?
CRM
This is an approach that links a company with providers of the raw components it needs to make a product or service, manufacture that product or service, and delivers it to customers.
Supply Chain Management (SCM)
Businesses today link their customers and suppliers through a single network that optimizes cost and opportunities for all. This is possible because of all of the following reasons EXCEPT:
The inability to coordinate workflow across organizational boundaries
Enterprise systems are useful for organizations seeking to do all of the following EXCEPT
Encourage duplication of data
Organizations use the enterprise system to drive the redesign of a business process (rather than the process driving the system implementation) for all of the following reasons EXCEPT:
The organization has highly specialized processes that are not seen as best practices.
In this business structure the firm is a hierarchy organized around a set of functions. Each group has a core competency that it concentrates upon.
Functional
This type of process reengineering uses a radical improvement method for change.
Business Process Reengineering
If an organization was going to make substantial changes to its customer service department, it would use this type of transformation tool.
Business Process Reengineering (BPR)
These are comprehensive software packages that incorporate all modules needed to run the internal operations of a business. They should include the following modules: Manufacturing, Accounting, Human Resources and Sales.
ERP systems
All of the following are characteristics of an ERP system EXCEPT:
ERP systems work "out of the box" with little configuration requirements
Middleware is software used to:
connect processes running on different computer systems across a network.
Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?
Business Process Management (BPM)
All of the follow are negative outcomes found in a firm that is set up using a functional model, EXCEPT for:
redundancy of expertise
A company that wants to make incremental improvements to existing business processes would utilize which of the following?
Total quality management
Which one of the following is NOT a quality associated with agile and dynamic business processes?
Change requires significant redesign effort
When would an organization elect to use BPR over TQM?
When they need to attain aggressive improvement goals
Computer systems in the 1960s and early 1970s were typically designed around a specific departmental need and did not interface very well. These systems were designed to support:
The silo perspective.
The Six Sigma process received its name from:
Six standard deviations, or less than 3.4 deects per million
______________is an all-encompassing tool used for modeling, building, executing and monitoring business processes that go across organizational boundaries (and often systems).
Business Process Management systems
All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for:
The change in demographics of a region.
ERP systems are expensive for all of the following reasons EXCEPT:
They do not require business process redesign.
Apple Inc. has developed iTunes, a unique propriety software system that supports Apple's need to delivery digital content to its customers. Apple chooses to develop iTunes rather than use an existing enterprise system solution, most likely because:
The critical process of content delivery is Apple's strategic advantage.
An effective workflow diagram should do all of the following EXCEPT:
Try to mask the steps of a business process
Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality. Which one of the following enterprise systems supported Sloan's transformation?
PLM
The major difference between an ERP and ERP II system is this feature.
Information is made immediately available to external stakeholders using social and collaborative tools
ERP systems have all of the following characteristics except:
They are expensive but are easy to use.
Reengineering is all of the following except:
Gradual and systematic
ERP has all the following advantages except:
While purchasing is difficult, the vendors such as SAP make it worthwhile due to easy implementation
The system should drive the transformation in a company when:
When the systems are in a crisis
The Process Perspective is also called the Silo perspective
FALSE
At the heart of how a business operates, you will find a collection of core business processes
TRUE
The speed and magnitude at which organizations must make changes today continues to decrease as a result of technology.
False
Early computer systems were designed to support the silo perspective rather than a cross-functional business process approach.
True
Enterprise systems are large information systems that provide the core functionality needed to run a business and share data across all divisions of the business
True
ERP systems are credited with establishing new business models, rather than simply making a firm improve its practices.
False
Sloane Valve's successful effort to redesign its new product development (NPD) process can be classified as radical redesign
True
Business processes are functional in nature and rarely cut across different departments in an organization.
False
The functional perspective keeps the "big picture" in view.
False
Personnel often react more favorable to incremental change rather than radical change because incremental change gives them control and ownership of improvements
True
List one of the largest enterprise systems vendors as identified in this chapter.
SAP or Oracle (may also allow for salesforce.com)
What does SCM stand for?
supply chain management
The reason some supply chains are succumbing to the "neighborhood effect" in which factories are built closer to suppliers and consumers is to reduce _______ costs.
Transportation
The enterprise system used to manage all information regarding customer interactions is called_____.
Customer relationship management (CRM)
This is a set of information system tools used to enable information flow within and between processes across an organization.
Enterprise System
This type of organizational structure (perspective) results in duplication of information, lack of coordination between departments, and lack of communication on a company wide basis.
Silo or Functional
This is the tool that is used to help map a sequence of tasks that support a business process.
Workflow diagram
IS can impede change, particularly when the _________ don't match the capabilities of the IS.
Business processes
A business uses __________to measure the critical success dimensions of a business process.
Metrics
"Reuse" is a benefit of service-oriented architecture because it supports:
The breaking apart of functionality into small services that can be used by many different systems
Google Maps is a web mapping service that provides street maps and directions. A Google Maps component can be added to a business's web site to provide customers directions to the business location. This use of Google's service by a business is an example of __________.
Service-oriented architecture
Mohawk's need for flexibility required a change to its IT architecture. SOA was chosen by Mohawk because Mohawk
Needed to be able to scale up or down operations as called for by the market or by its own arrangements with suppliers
The architecture that the large paper company Mohawk adopted enables the company to scale technology services up and down instantaneously according to its needs. The architecture is called
Service-oriented
A manager must know enough about the IT architecture and IT infrastructure so that he or she can:
Make realistic use of IT and know what to expect from IT.
Which of the following best describes cloud computing?
Computing services that can be accessed on demand across the Internet
The components of enterprise architecture are: core business processes, linking and automation technology, the people who are served by the system and: ______________
Shared data
This architecture is a complex framework whose main objective is to map how the organization's IT supports the business processes.
Enterprise architecture
This provides a blueprint for translating a business strategy into a plan for IS.
IS architecture
The IT infrastructure components should be evaluated based on their expected financial value. All of the following are used to quantify the financial value of IT components EXCEPT for the:
Usability
The type of architecture where larger software programs are broken down into services which are then connected to each other, in a process called orchestration, is called:
SOA
Mary from sales is asking about the plan to implement Salesforce.com's application. You explain to her that you are in the process of getting technical specifications and pricing so that you can move forward with the rollout. This would be part of which of the following plans?
IT infrastructure
Marketing has repeatedly asked the IT department about the possibility of aligning the new marketing plan with the company's web site. They would like the new web site to be able to support more active content and permit customers to query an online catalog. You let them know that this is currently being considered and that you're determining if this new business strategy can be translated into a viable plan of action. This would be part of which of the following?
IT architecture
The type of software used in SOA architecture is often referred to as what?
Software-as-a-service
Which type of computer/IT architecture is limited to a central computer system?
Mainframe
_______________________ is the architecture where significant hardware, software and possibly even data elements reside on the Internet.
Web or Cloud-based architecture
A small company in Des Moines wants to set up an IT infrastructure for its workforce. The company recently moved to an older building that has solid walls and ceilings. Furthermore, most of the staff likes the flexibility of moving around the open office space to perform work on their laptops. Which communication infrastructure makes most sense for this company?
Wireless
All of the following are robust platforms EXCEPT for _________.
MS Office 2016
A computer's hardware and ____________ specify its platform.
System software
Understanding the life span of the IT infrastructure and architecture is called:
Strategic timeframe
Hypercompetition implies that any architecture must be designed with maximum scalability and _____________ to ensure it can handle the imminent business changes.
flexibility
During an ice storm, JetBlue Airlines had an IT infrastructure that demonstrated which one of the following technical issues?
Scalability
Risks associated with cloud computing include all of the following EXCEPT:
Scalability
All of the following are reasons why a company may choose to use cloud computing for its IT infrastructure EXCEPT:
Reduce dependency on third-party suppliers
Using a cloud service from Amazon.com, the New York Times was able to
Quickly digitize old articles without needing to purchase additional infrastructure components
A legacy system is all of the following, except:
A system that often holds the middle tier of a multiple-tier system.
An example of when a software-defined architecture is most appropriate:
Resources need to be re-allocated dynamically depending on the situation or time of day
It is predicted that cloud computing utilization will decrease over time.
False
An IT architecture with a high level of flexibility and agility will be in a position to support changing business needs.
True
The idea of concurrently designing IT and business processes is out of the question. Instead, IT should be aligned with existing business processes.
False
An enterprise architecture is a complex framework for establishing an IT architecture and infrastructure by defining how IT supports the business processes of the firm.
True
For Barclay's Bank, the enterprise architecture ensures the appropriate linkage between IT investment and business needs.
True
There are very few mainframe computers still in operation today.
False
Rigid architectures and organizational models are known to hamper the agility needed to grow a business it today's hypercompetitive environment. Which one of the traditional IT architectures do you consider to be "rigid"?
Centralized
This type of architecture is popular in many organizations where a high level of security is required to protect the infrastructure assets.
Mainframe architecture
Consumerization of IT is growing at a phenomenal rate because employees and ___________ want to use their own devices to access a company's IS.
Customers
The primary reason to base an organization's architecture on its strategic goals is to prepare for inevitable ______ in the future.
changes
The functional specifications such as hardware, software and storage specifications are all part of this.
IT Infrastructure
This is the physical location where a company will run and manage centralized computing needs such as servers and mainframe computers.
Data centers
As a result of social business, companies are being asked to include _______ in their architecture.
Mobile or social/mobile media or capabilities
A platform refers to the hardware and ______________ on which application software run
Operating system or system software
This is the electronic representation of numbers and text.
Data
Software-as-a-service (Saas) applications that are delivered over the Internet are often referred as this.
Web services
In the Office of Personnel Management's case, the security breach made many people vulnerable to this.
Identity theft
When the Office of Personnel Management was hacked, all of the following are true except:
The hackers gained access to the building to steal the records
Many organizations and even consumers use this to control access to a network like the Internet, allowing only authorized traffic to pass.
Firewall
If you receive an email that says it is from Sam Johnson, your boss, with an odd EXE file as an attachment, it could be dangerous for all of the following reasons except:
None of the above (indicating that all are true).
It is estimated that ___ % of all firms have been breached
Over 95%
Who is responsible for decisions about security strategy?
Business leaders
Who is responsible for developing security education, awareness, and training programs?
Shared: IT leaders and business leaders
In the Anthem Blue Cross breach, where 80 million names, birthdays, social security numbers, etc., were stolen, the hackers got in by:
Obtaining passwords of five or more high-level employees
___ of breaches are caused by stealing a password
A very high percentage (around 80%)
The most common password of all in 2014 is:
123456
An "evil twin" in the context of computer security is:
A counterfeit wifi connection in a hotel or coffee shop that appears to be genuine
The cost of a data breach in 2015 is estimated to be:
between $145 and $154 per record
On the black market, stolen data in a "kit" that contains credit card information plus social security number and medical information is worth:
between $100 and $1,000 per record
It usually takes ____ for someone in a firm to discover a security compromise in a system, after the evidence shows up in logs or alerts
Several months
Included in the five critical elements that are used to raise security in a firm are all of the following except:
Law enforcement
Examples of multi-factor authentication are:
passwords and text messages
All of the following are classic signs of a phishing message except:
An emailed ad oddly does not provide any active links
Spoofing is:
When the "from" address says the name/email address of a person different from who really sent it
Over time, attackers have had to increase their skills to be able to attack systems or create viruses
False
Thanks to tightened security in operating systems, it is more difficult than ever before for hackers to break into systems, compared to the early 1990s, when people were much less often protected, less aware of risks, and more easily fooled.
False
If you receive an email from your son, and the body of the email tells you to open an attachment because it is funny, the risk is pretty close to zero because it came from your son.
False
In the Target breach, the HVAC systems were actually attached to the retail sales system.
True
In the Target breach, the IT department was warned on or about the time the files were transferred.
True
According to the late L. Dain Gary, "You cannot make a computer secure."
True
A hacker who buys credit card information from hackers receives a short-term guarantee in case the card is declined.
True
You can purchase stolen credit cards on the "deep web" using a browser called "Tor."
True
The deep web is a part of the internet that includes unindexed websites offering both legal and illegal items, such as passports, citizenship, and even murders for hire.
True
The Deep Web is reputed to be 400 times larger than the public web.
True
A challenge question is when you are stopped at the gate and the guard asks who you are.
False
Two factor authentication is when you use two different methods for people trying to use the system. For instance, you can use a password and a challenge question
True
Firewalls can be either in hardware or software form.
True
This is a situation in which the thief counterfeits a different person's address
Spoofing
What is a piece of software that traps keystrokes and stores them for hackers to inspect later?
Key logger
What is Poulson's Law?
Information is secure when it costs more to get to it than it is worth
This is a plan designed to counter a manmade or natural disaster that could cripple an enterprise.
Business Continuity Plan
Which of the following should a manager expect from the IS organization?
All of the above
According to the research by Peter Weill, a firm that boosts investments in infrastructure is typical of those firms with a focus on (1) _______ and a firm that boosts investments in transaction systems is typical of those firms with a focus on (2) ______
(1) agility (2) cost
The responsibility of the IT organization is to:
Partner with business managers to ensure the right IS exists to support the business strategy.
A company that seeks an IT portfolio that lowers costs as the primary business objective will be more likely to increase spending on ___________ because these applications can help automate processes.
transactional systems
This method of IT funding is the most equitable, as the costs associated with IT are based on use. However, it can be difficult and tedious to calculate the usage costs.
Chargeback
Sam has just purchased 10 new high speed color laser printers for his company. He is very excited because he got a 40% discount and paid only $2,990 for each unit. His boss, Joe, wants to know things such as operating costs, support, overhead, etc. for the printers. Joe wants to know this value:
TCO
Activity based costing _____________
groups costs into meaningful buckets that are then distributed based on the activity or product they support.
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