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ServiceNow Software Asset Management Professional
Terms in this set (62)
What is SAM?
SAM is a business issue disguised as an IT Problem. It is about stewardship of the software asset lifecycle. It's a core business discipline that integrates financial, contractual, procurement, and inventory processes, controls and technologies, to enable strategic decision making
How many components are there of the Software Asset Lifecycle?
8. Plan, Request, Approve, Source, Allocate, Manage, Support, Sunset
What are the three main goals?
Maintain compliance, Optimize spend, Support software audits
What role can create Software License Metrics
What are the 6 main modules in SAM?
Dashboards, Licensing, Reconciliation, Removal Candidates, Discovery, Administration
What are the 4 tiers of Capability Blueprint?
1 - Trustworthy Data: Know what you have so you can manage your assets
2 - Practical Management: Improve management controls and drive immediate benefits
3 - Operational Integration: Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and ITSM
4 - Strategic Conformance: Achieve best in-class
What table does software Discovery identifies go on?
True/False - A software Discovery Model is automatically created during Discovery
What three methods are there to load data into ServiceNow and for what amount of data?
Small amount - Manually Add
Medium amount - Import data
Large amount - Discovery to find software on the network
True/False - A transformation uses a transform map that determines the relationship between fields in an import set and field in an existing ServiceNow table
What table does ServiceNow Discovery use to automatically populate Software Installations?
What are the 4 phases of Discovery?
1 - Port Scan
2 - Classification
3 - Identification
4 - Exploration
What phase of Discovery are software installations discovered?
4 - Exploration
What is normalized on a Partially Normalized record?
Product and Publisher
What role is required to create pattern normalization rules?
True/False - Custom software models should not be created if it is already in the Content Library
True/False - Reconciliation can pre-define suites by automatically creating suite components for known suite parent software models
True/False - 'Per Core' license metrics only counted for physical servers
False, Licenses are for both virtual machines and physical servers
What does CAL stand for?
Client Access License
True/False - If access is purchased for 25 concurrent CALs, then the organization is allowed to have 40 devices or users accessing the service concurrently
False, You can only have as many devices or users as CALs purchased
What is a Metric Group used for?
What is software reconciliation?
Automated process which calculates compliance based on how many rights are in use compared to the number of active rights that have been purchased
Normalization runs daily and can be changed
What roles can run on-demand reconciliation?
What are the Software Product Results status'?
Compliant, Not Compliant
What are the results of Software Product Results?
Status, True-up Cost, Over-licensed Amount, Potential Savings
What formats can the License Position Report be exported to?
XLS, CSV, PDF
What catalog allows you to make one or more items available as part of the procurement process?
What plugin is required to access the 'Create Purchase Order' UI Action?
The Procurement product plugin must be activated
When a user requests 3 software items from the Service Catalog, how many requests does it make?
What options are available for remediation?
Purchase Rights, Create Allocation, Remove Allocations, Remove Unlicensed Installs, Remove Unallocated Installs
How many phases are in the Software Model Lifecycle?
6 - Pre-release, General Availability, Upgrade, End of Life, End of Support, End of Extended Support
Can you create custom software lifecycles?
Yes, you can create internal software lifecycles for internal software
Where can software usage be imported from?
SCCM, Import sets
What software usage data does SCCM import?
What is was last used and total usage time
What Software Subscription Data is imported?
Who's using what subscription software and the last time there was activity
What does the Removal Candidates module include?
Reclamation Candidates, Blacklisted Installations, Other Candidates
True/False - Full use of Client Software Distribution(CSD) requires the Orchestration plugin
True/False - Performance Analytics for SAM is included with the SAM Professional subscription
What are the tabs available on the License Workbench?
All Publishers, Publishers Out of Compliance, Pinned Publishers
What does the License Workbench allow you to do?
Forecast the needs of your organization by trending the number of rights consumed against the number of active rights purchased
What options are on the Publisher Workbench navigation tree?
Filter products, Compliance Toggle Switch, Expand and collapse tree links, Software model compliance icons
Where do you go to add new License Metrics?
Software Asset > Administration > Custom License Metrics
What roles can create a new License Metric?
sam_developer. sam_admin can only read License Metrics
Which default role has access to the Software Asset application but has limited access to its administrative features?
What you opt out of the ServiceNow content service, what is the impact?
You no longer send data to the content service
What are the product reconciliation results?
Potential Savings, True-up Cost, Over-licensed Amount
What are remediation options that may be available after reconciliation has run?
Create Allocations, Purchase Rights, Remove Allocations, Remove Unlicensed Installs, Remove Unallocated Installs
What are the default software lifecycle states?
Pre-release, General Availability, Upgrade, End of Life, End of Support, End of Extended Support
What table are Software Models stored on?
What table are Discovery Models stored on?
What table are Software Installations stored on?
How is normalization run?
Through Business Rule 'Create a Software Normalization' and a Scheduled Job 'Discovery Model Normalization'
What is the name of the Business Rule that is responsible for Normalization?
Create a Software Normalization
What are the six statuses of Normalization?
New, Normalized, Partially Normalized, Publisher Normalized, Match Not Found, Manually Normalized
What are the five stages of the ServiceNow Implementation Methodology (SIM)?
Initiate, Prepare, Create, Transition, Close
When would you need to migrate to Software Asset Management Professional?
If you have an existing version of ITSM SAM Foundation
What dashboards are available as part of SAM Pro?
Analytics, SAM, Publisher, Subscription, Normalization and Content Service
What are the lifecycle states for contracts?
Draft, Active, Extend, Renew, Expired, Cancelled
What is the License Change Projection feature?
Provides Change Management with insight into the potential cost implications of changes to processing resources for software licensed by processor
What catalogs support Software Asset Management?
Service Catalog, Product Catalog, Vendor Catalog
What are the four remediation option statuses?
New, In Progress, Complete, Void