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HTMP Year 1 Chapter 2: Careers in Hospitality
Terms in this set (53)
Skills used to follow established protocols, operate equipment, maintain facilities, and utilize computer systems.
Desirable qualities for certain forms of employment that do not depend on acquired knowledge. They include common sense, the ability to deal with people, and a positive, flexible attitude.
What are some of the questions people thinking of a career in hospitality and tourism should ask themselves?
● What type of education do I need to get a job in hospitality and tourism?
● What types of careers are available to me in hospitality and tourism industry?
● Do I have what it takes to work in hospitality and tourism?
● What skills or abilities does a hospitality and tourism career professional need in order to be successful?
● Is there a career path I could follow?
● What tools do I need to achieve my career goals?
● If I applied for a job, what would I need to do during the interview process?
What must anyone planning a career in hospitality and tourism be prepared to do?
To work with a diverse guest audience and be willing to develop the necessary job skills.
List two types of hard skills a hospitality and tourism employees must be able to do.
Utilizing computer systems and operate equipment.
List two types of soft skills a hospitality and tourism employee must be able to do.
Guest experiences and a positive attitude.
Why is learning new skills important to someone building a career in hospitality and tourism?
It will make a person feel comfortable in the job and provide a sense of belonging.
Developing the knowledge and skills required to perform on the job at the highest level.
Why will your first job in hospitality or tourism have such a strong influence on your future career choices?
It's begin of your job duties and responsibilities and later, without thinking about it will have a career path chosen.
What is time working in hospitality or tourism seen as and why is it important?
As an expertise building and it because it will take a right career path as a right fit foe the next ten or more years.
Do the choices you make today affect what you will be doing in 10 years?
It'll affect your future because of expertise building and taking a good look in the industry.
What is the amount of people working in the U.S lodging and food service industry?
More than 1.8 million people working in the U.S lodging industry and an estimated 13 million work in the food service industry.
What are the four main operational categories of the hospitality and tourism industry?
First-level employment in a hospitality firm which usually requires an HS or equivalent level of education, training, and experience qualifications. It gives a recruit the benefit of a gainful occupation, opportunity to learn and gain experience, and serves as a stepping-stone for higher-level jobs.
The next step in developing specific skills and capabilities that can be transferred from one position to another.
The level where experience, training, and initiative are combined to create the ability to lead employees and satisfy guests.
The experience, education, and skills combined to provide the leadership to a department or segment of a business operation.
A leader given the responsibility to manage the affairs of an organization and the authority to make decisions within specified boundaries.
What three things does an executive have to be an expert at?
What does an entry-level position contribute to your career development?
When you have little or no skills and will develop with your willingness in your job to develop your skills.
What does a manager have to provide to his or her employees?
Hourly and supervisory
What is the starting point of any career path?
Depends on a person's educational background.
What are three things your career will depend on for success?
Why is having a pleasant personality important to hospitality professionals?
It's the hospitality way to be generous to the guests for success in more money and attracting more guests.
What is required to maintain a professional appearance?
Setting themselves up
Early on for success
A list used to provide the employee with specific performance expectations for each major duty. They are the observable behaviors and actions that explain how the job is to be done.
Property Service Standards
The standards set to ensure consistent quality guest service in areas such as safety, cleanliness, courtesy, and efficiency that all employees are expected to use.
What are the four components used in the guest service performance standard?
Making the guest feel special
Treat the guest as an individual
Treat the guest with respect
Let every guest know he or she is a vey important guest.
What are two of the basic soft skills a guest service professional must master?
Face to face
How can you project a positive image?
By smiling and being polite toward the guests
How do you show courtesy and respect to all guests?
By listening to their request, concerns or complaints
What should you do to appear professional?
Provide excellent service with important safety and perform your role to the guests, efficiently.
What can you do to go above and beyond with your guests?
Offer and anticipate their needs, delighting them and provide service recovery.
What does the phrase "meeting and exceeding" guest expectations mean you should do?
You should be doing something for the guests to have their promises to treat you right.
A brief written account of personal, educational, and professional qualifications and experience, for use by an applicant when applying for a job.
The contents of a case, such as a three-ring binder, that demonstrate recent work or school experiences, specialized training, skills, certifications, and awards.
What are the first steps in the job hunt process?
Researching the various segment of the industry
Why is narrowing the job search down to a specific position important?
It determine which are a right fit for his or her job skills, training, education, and experience.
What four things should every resume cover?
What is the purpose of a portfolio?
To impress and persuade employers to hire the job applicant.
What can you use to hold or store your portfolio?
● Letters of recommendation
● Awards and honors
● School transcripts
● Diplomas or degrees
● Licenses and certifications
● Community service
● Military records, awards, or medals
● List of references (personal and professional)
- Three to five people
- Full name, address, phone, and e-mail
- Will be asked about your strengths, abilities, and experience
What do guests and employees expect from hospitality and tourism employees?
Key job responsibilities in a business
What do you need to do to be dressed to impress during a job interview?
Interview suit, neat and clean
Why is how you behave during a job interview so important?
Those are the potential you need to display at your job and no one wants a rude person.
What is the number one thing a potential employer will be looking for from you during a job interview?
The rules or standards governing the conduct of a person or the conduct of the members of a profession.
Generally accepted customs of conduct and right living by a society, or an individual's lifetime-learned personal practices of what is right or wrong.
What can help you know you are doing the right thing?
Following your heart and led to your morals by being honest.
Why is being honest during a job interview so important?
An employers would rather teach an honest person the skills they need to do the job than finding out that the person they hired did not tell the truth about their abilities.
A person's overall evaluation of his or her own self worth, which can be either positive or negative.
Fixed or firm personal or business beliefs not easily changed without good reasons provided by other people or situations.
Why is it important to value and respect yourself?
It allows you to see what you're capable of achieving and not giving up.
List four self-esteem items that help to map out your career.
Having knowledge for your skills
Being prepare for what's coming ahead
What are the 4 functions of communication interactions?
Regarding audience analysis: What best characterizes environmental aspects?
If you wanted to compare the current infant mortality rate, average lifespan, and cost of living in the United States and Denmark, which type of visual aid should you probably use?
the Antagonist progression is the most important part to a story?
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