64 terms


Intercultural Communication
The exhange of information between individuals who are unalike culturally
A unique combination of rituals, religious beliefs, ways of thinking and ways of behaving that unify a group of people.
A group that exists wihtin a larger, dominant culture but differs from the ominant culture in some significant characteristic
assimilation goal
The marginalized group attemtps to fit in with the sominant group
accommodation goal
The amrginalized group manages to keep co-cultureal identity while striving for positive relationships with the dominant culture.
separation goal
The marginalized group relates as exclusively as possible with its own group and as little as possible with the dominant group
The belief that your own group or culture is superior to other groups or cultures
cultural relativism
The belief that another culture should be judged by its own context rather than measured against your culture.
Generalization about some group of people that oversimplifies their culture
A negative attitude toward a group of people just because they are who they are
individualistic cultures
Cultures that value individual freeom, choice, uniqueness, and independence
collectivist cultures
Cultures that value the gorup over the individual
uncertainty-accepting cultures
Cultures that tolerate ambiguity, uncertainty, and diversity
uncertainty-rejecting cultures
Cultures that have difficulty with ambiguity, uncertainty and diversity
implicit-rule culture
A culture in which informtion and cultural rules are implied and already known to the participants
explicit-rule culture
A culture in which information, policies, procedures, and expectations are explicit
rThe monochronic time schedule which compartmentalizes time to meet personal needs, separates task and social dimensions and points to the future
The polychrohnic time schedule, which views time as "contextually based and relationally oriented."
a strategy for improving intercultural communication
Conduct a personal self-assessment
a strategy for improving intercultural communication
Practice supportive communication behaviors-empathy, encourage sucess in intercultural exchanges; defensive behaviors tend to hamper effectiveness
a strategy for improving intercultural communication
Develop sensitivity toward diversity-take time to learn about other cultures, co-cultures before a communication situation
a strategy for improving intercultural communication
Avoid sterotypes
a strategy for improving intercultural communication
Avoid ethnocentrism
a strategy for improving intercultural communication
Develop code sensitivity; seek shared codes; use and encourage descriptive feedback; Open communication channels; manage conflicting beliefs and practices
Being self-aware and learning from interactions with the intent of improving future interactions
The Study of intercultural communication is important because
We are increasingly exposed to people of other cultures and co-cultures
The Study of intercultural communication is important because
We have a economic need to relate to others
The Study of intercultural communication is important because
We are curious about others
The three goals of co-culturalcommunication with the dominant culture are
separation, accomodation, and assimilation
communication problems in both intercultural and co-cultural interactions results in
ethnocentrism, stereotyping, and prejudice
Cultural barriers can be reduced by
learning the norms and values of other cultures
Cultures can be characterized by variations such as
Individualistic versus collectivist cultures;
Uncertainty-accepting versus uncertainty-rejecting cultures;
Implicit-rule versus explicit -rule cultures;
M-time versus P-time
You can strive to improve your own communication competence by
Conduct a personal self-assessment;
Practicing supportive communication behaviors
Developing sensitivity toward diversity;
Avoiding ethnocentrism;
Developing code sensitivity;
Seeking shared codes;
Using descriptive feedback;
Opening communication channels;
Managing conflicting beliefs and practices;
Social collectives, or group of people, in which activities are coordinated to acheive both individual and collective goals
organizational communication
The ways in which gorups of people both maintain sturcture and order through their symbolic interactions and allow individual actors the freedom to accomplish their goals.
economic orientation
Organizations that manufacture products and/or offer servicers for consumers.
political orientation
Organizations that generate and distribute poer and control within society
integration orientation
Organizations that help to mediate and resolve discord amoung members of society
pattern-maintenance orientation
Organizations that promote cultural and educational regularity and development within society
Formal communication
Messages that follow prescribed channels of communication throughout the organization.
communication networks
patterns of relationships through which information flows in an organization
downward communication
Messages flowing from superiors to subordinates
upward communication
Messages flowing from subordinates to superiors
horizontal communication
Messages between members of an organization with equal power
informal commuincation
Any interaction that does not generally follow the formal structure of the organization but emerges out of naturall social interaction among organization members
organizational communities
Groups of simialr businesses or clubs that have common interests and become networked together to provide mutual support and resources
focus your life accomplishments and future goals;
serve employers ;
allow empoyers to predict the futre performance of job candidates;
simplify the hireing process and serve as reference source for the postinterview period
objective statement
An articulation of your goals
chronological resume
A document that organizes your credentials over time
functional resume
A document that organizes your credentials by type of funtion performed
cover letter
A short letter introducing you and your resume to an intervieweer
job description
A document that defines the job in terms of its content and scope
Communication behaviors inteded to create perceptions of psychologiacal closeness with others
supportive communication
listening with empathy, achowldgeing others feelings, and engaging in dialogue to help others maintan a sense of personal control
supportive communication
Listening with empathy, acknowledging others feelings and engaging in dialogue to help others maintain a sense of personal control
strategic ambiguity
The purposeful use of symbols to allow mutliple interpretations of messages
interaction management
Establishing a smooth pattern of interaction that allows a clear flow between topics and ideas
collaborative style
Thoughtful negotiation and reasoned compromise
customer service encounter
The moment of interacJobs tion between the customer and the firm
emotional labor
Jobs in which employees are expected to display certain feelings in order to satisfy organizataional role expectations
service-oriented jobs sucha s
working in restaurants and retail sales, engaging in emotional labor
sexual harrassment
unwelcome, unsolicted, repeated behavior of a sexual nature
quid pro
A situation in which an employee is offered a reward or its threatened with punishment based on his or her participation in a sexual activity
hostile work enviroment sexual harrassment
Conditions in the workplace that are sexually offenseive, intimidating, or hostile and that affect an individuals ability to perform his or her job