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Kara Jones - FBLA - Business Etiquette and Business Communication - Havard
5.01 Understand appropriate business etiquette and business communication. 5.02 Understand ethics and ethical decision-making.
Terms in this set (16)
The rules of good workplace manners.
Describes good Internet behavior. These rules should be the same behavior you follow in real life.
Use correct spelling. Keep your message short. DO NOT USE ALL CAPS!
Proper Etiquette Tips
Inflect your voice. Use proper diction. Use appropriate body language and gestures. Maintain eye contact with audience.
The exchange of information between sender and receiver.
Speaking, Listening, Reading, and Writing
Have a clear idea of your: purpose, audience, subject
Tips for Good Speaking Habits
Make eye contact, address people by name, check your posture and facial expressions, use appropriate gestures, avoid non-words, stress key ideas, use correct pronunciation, practice enunciation, be enthusiastic and positive.
Respond with full attention, focus on main ideas being communicated, use body language and facial expressions to respond, sit up straight, lean forward, smile, or nod.
Jot down summaries, focus on key words and main ideas, note actions you need to take, use bullets, asterisks, and arrows to show ideas that are related or connected.
Preview, Skimming, Context Clues
Organize your writing, watch your tone, proofread, edit your work.
Use to communicate with others in the same office. Be brief, focus on a limited topic, and be informal in tone.
Most common form of business communications. Fastest way to communicate with other people.
A formal method used to communicate with people outside the office such as customers and suppliers. They are usually printed on company letterhead or stationery.
Use to communicate the results of research. Title is centered, in ALL CAPS two inches from the top, QS after the title, key the body in DS.
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