Kara Jones - FBLA - Business Etiquette and Business Communication - Havard

Describes good Internet behavior. These rules should be the same behavior you follow in real life.

Use correct spelling. Keep your message short. DO NOT USE ALL CAPS!

Inflect your voice. Use proper diction. Use appropriate body language and gestures. Maintain eye contact with audience.

The exchange of information between sender and receiver.

Speaking, Listening, Reading, and Writing

Have a clear idea of your: purpose, audience, subject

Make eye contact, address people by name, check your posture and facial expressions, use appropriate gestures, avoid non-words, stress key ideas, use correct pronunciation, practice enunciation, be enthusiastic and positive.

Respond with full attention, focus on main ideas being communicated, use body language and facial expressions to respond, sit up straight, lean forward, smile, or nod.

Jot down summaries, focus on key words and main ideas, note actions you need to take, use bullets, asterisks, and arrows to show ideas that are related or connected.

5.01 Understand appropriate business etiquette and business communication.
5.02 Understand ethics and ethical decision-making.

Kara Jones - FBLA - Business Etiquette and Business Communication - Havard Flashcards

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