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Terms in this set (19)
order entry/sales (OE/S) process
An interacting structure of people, equipment, activities, and controls that is designed to create information flows that support the repetitive work routines of the sales order department, credit department, and shipping department and the decision needs of those who manage various sales and marketing functions.
A set of tools that allow people to build social and business connections, share information, and collaborate on projects online. Tools include blogs, wikis, social-networking and other online communities, and virtual worlds.
A data flow—often a sales order copy—that authorizes the warehouse to "pick" the goods from the shelf and send them to shipping.
Sent to the customer to provide notification of an order's acceptance and expected shipment date.
bill of lading
A contract between the shipper and the carrier in which the carrier agrees to transport the goods to the shipper's customer.
A shipping document that is included with a package and identifies the customer and the contents of the package.
customer master data
Contains a record of every customer with whom a company is authorized to regularly do business.
inventory master data
A file or table of data that contains a record of each item stocked in the warehouse or regularly ordered from a vendor.
sales order master data
Records in the sales order master data are created on completion of a sales order.
bar code readers
Devices that use light reflection to read differences in bar code patterns to identify a labeled item.
optical character recognition
Data entry into a system using light reflection for pattern recognition of hand-written or printed characters.
Input devices that capture printed images or documents and convert them into electronic digital signals (i.e., into binary representations of the printed image or document) that can be stored on computer media.
digital image processing systems
Computer based systems for capture, storage, retrieval, and presentation of images of objects such as pictures and documents.
customer credit check
A control process performed to ensure that an organization does not extend more credit to a customer than is prudent. Usually performed before accepting a customer's order.
compare picking ticket to picked goods
An example of one-for-one checking that ensures that the correct goods are picked from the shelf and that any errors are detected and corrected in a timely manner (e.g., before the goods get to the shipping department).
independent shipping authorization
Establishes, for the shipping personnel, that someone other than the warehouse personnel authorized the shipment.
compare shipment to sales order and picking ticket
An example of one-for-one checking that ensures that the shipment will be authorized and accurate. Any discrepancy among these items might indicate an unauthorized or duplicate shipment (no open sales order) or an inaccurate shipment (quantities to be shipped do not agree with the picking ticket or open sales order).
independent customer master data maintenance
This assumes that there is a segregation of duties between the personnel who create the customer record (to authorize sales to the customer) and the personnel who create the sales order (execute the sale).
review file of open sales orders (tickler file)
By reviewing a file of open sales orders, i.e., shipments that should have taken place, we can ensure that all shipments are made in a timely manner
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