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Management Exam 4
Terms in this set (60)
According to Kouzes and Posner, which of the following is an action of the best leaders?
They motivate people to care about an important mission.
A(n) _______ leader is dominant, self-confident, convinced of the moral righteousness of his or her beliefs, and able to arouse a sense of excitement and adventure in followers.
_____ leadership is about creating better interpersonal processes for finding solutions.
In the context of the path-goal, _____ is people's beliefs about their own capabilities to do their assigned jobs.
Which of the following is a characteristic of transformational leadership?
Having positive self-regard
In the context of leadership, power is defined as the ability to _____ other people.
In exhibiting _____ behaviors, leaders take action to ensure the satisfaction of group members, develop and maintain harmonious work relationships, and preserve the group's social stability.
Which of the following is a characteristic of transactional leadership?
Unaffected by strong emotion or prejudice
Which of the following is true of the functions of a leader?
People want leaders to help them achieve their goals.
_____ leadership is behavior that provides guidance, support, and corrective feedback for day-to-day activities.
Effective followers are capable of _____, yet at the same time are actively committed to organizational goals.
Reese has been working hard to achieve her performance goals. She received a positive performance review and a big pay raise from her manager. This illustrates her manager's ______ power.
Alexa, a manager, has several years of experience in engineering technologies, and holds many professional licenses. New engineers in the firm frequently look to her for instruction or advice. Alexa can be considered to have ______ power.
Which of the following is an assumption of the trait approach to studying leadership?
Leaders are born, not made
The best visions for an organization are both ideal and _____.
If a vision conveys an ideal, it communicates a standard of excellence and a clear choice of positive values. If the vision is also unique, it communicates and inspires pride in being different from other organizations.
_____ primarily highlights the distinction between intrinsic rewards and extrinsic rewards that affect people working on their jobs.
Herzberg's two-factor theory
Constructive ways to handle mistakes include
acknowledging good-faith efforts.
What is meant by procedural justice?
using a fair process in decision making and helping others know that the process was as fair as possible
One of the needs postulated by McClelland is the need for _____, which is a strong desire to be liked by other people.
The two consequences of behavior that reduce the motivation to repeat the behaviors that lead to undesired results are punishment and
Empowerment is best defined as the
process of sharing power with employees that enhances their confidence in their ability to perform their jobs.
When the workforce is dissatisfied with their job, there is likely to be more of all of the following except
Which of the following statements accurately represents equity theory?
People who feel inequitably treated are motivated to do something to restore equity.
Which of the following statements is true of expectancies?
Expectancies can vary among individuals, even in the same situation.
_______ refers to forces that energize, direct, and sustain a person's efforts.
According to Maslow's hierarchy of needs, which of the following needs would one seek to satisfy first?
Motivation for employees can come from an interesting project, a completed sale, or the discovery of a perfect solution, all of which are examples of
_____ refers to a set of perceptions of what employees owe their employers, and what their employers owe them.
According to the guidelines of goal-setting theory, which of the following goals is most likely to stimulate performance?
increase profit levels by 20% over the previous year
Which of the following is required for motivation to be high?
Instrumentalities must be high.
Which of the following factors is present when a team gives its highest performance?
high cohesiveness and high-performance norms
Which of the following is true of parallel teams?
Their charge is to recommend solutions to specific problems.
Optimism turns into reality shock in the ________ stage.
A(n) _____ refers to a third party who intervenes to help others manage their conflict.
When teams have a high degree of dependence on outsiders, _____ is the best team strategy.
Probing involves a focus on external relations. This strategy requires team members to interact frequently with outsiders; diagnose the needs of customers, clients, and higher-ups; and experiment with solutions before taking action. When teams have a high degree of dependence on outsiders, probing is the best strategy.
The three criteria that define an effective team are
productive output, satisfaction among members, and committed members.
Team effectiveness is defined by three criteria:
a) The productive output of the team meets or exceeds the standards of quantity and quality; the team's output is acceptable to the customers, inside or outside the organization, who receive the team's goods or services;
b) Team members realize satisfaction of their personal need;
c) Team members remain committed to working together again.
Which of the following relationships emerges as a group receives tasks from one unit, processes it, and sends it to the next unit in the process?
Work flow relationship
A temporary safety team, comprising of members from several departments, was formed to assess the workplace implications of a new federal regulation. This is an example of a(n) _____.
Which of the following is an example of a benefit for members of a team?
Acquiring new skills
Which of the following reasons can contribute to a team's failure?
Lack of training and support systems
Which of the following is true of semiautonomous work groups?
They get outside support for quality control and maintenance.
Walter was disappointed when his team did not discuss his proposal before voting. He reacted by missing meetings but did not say anything further about the matter. This type of reaction to conflict is known as
Which of the following is true of team norms?
Cohesive groups are more effective than noncohesive groups at norm enforcement.
Teams can do all of the following except
After the norming stage in team development, a team would most likely move on to the _____ stage.
When the words on the slide are too small to be read from the back of the room during a presentation, an error in the _____ stage of the communication process has occurred.
Which of the following is an ineffective way to manage the grapevine within organizations?
Make false denials about gossips
The human tendency to _____ underlies much of the ineffective communication and demonstrates the need for more effective managerial communication practices.
Which of the following is a negative implication of the company grapevine?
It can lead to anxiety in employees and harm operations.
Two team leads discussing with each other about how to improve their team member's productivity is an example of
Ringing telephones, thoughts about other things, and fatigue and stress may block perfect understanding between the communicating parties. These are examples of _____ in the communication process.
A boundaryless organization implies
information available as needed.
Which of the following is an effective practice in communication?
being critical of one's own writing
Which of the following is an advantage of two-way communication over one-way communication?
Two-way communication is more accurate than one-way communication.
Which of the following is an example of upward communication?
An employee informing his manager about the challenges he faces at work
E-mails, memos, letters, reports, and computer files are examples of
Loss of "human moments," burnout caused by long hours of being close to technical tools of work, and lack of guidance for inexperienced employees are among the disadvantages of
Which of the following refers to the process of withholding, ignoring, or distorting information?
_____ cues often make a greater impact than other signals, hence managers must remember that their actions often speak louder than their words.
Which of the following is a disadvantage of oral communication?
There is no permanent record of a message.
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