MGNT 15-20

Kaylee, a real estate sales manager at Crawford Corp., sends all her subordinates a memo that explains the importance of real estate. In this case, Kaylee is engaged in ____
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Kaylee, a real estate sales manager at Crawford Corp., sends all her subordinates a memo that explains the importance of real estate. In this case, Kaylee is engaged in ____
encoding
A multinational corporation realized that it needed to cut costs in order to compensate for the financial losses that it was facing. Among other measures, it decided to discontinue reimbursements for transportation. Employees commuting long distances to get to work on time were forced to quit and join other companies. In this scenario, employees wouldn't have quit their jobs if the managers would have demonstrated _____.
empathetic listening
Organizational silence occurs when:
employees of an organization believe that telling management about problems will not make a difference.
The__________is the tendency to overestimate our value by attributing successes to internal causes and attributing failures to external causes.
self-serving bias
Wilvade Inc. has modified the work timings for its employees. The employees of the company believe that the new timings are inconvenient and voice their concerns to the management. The management tries to understand the perspective of the employees and is willing to address their issues. In this scenario, the management of Wilvade Inc. is most likely using _____.
empathetic listening
Which of the following is one of the mistakes that managers tend to make when they are coaching employees?
They wait too long before talking to employees about a problem.
Cody sent a leave application via email to his manager. His boss declined his leave request. Cody assumed that his leave request was not approved because he failed to perform well at work, even though that was not the case. This scenario illustrates the concept of _____.
closure
In the context of improving communication, which of the following is a primary task that managers face?
Managing organization-wide communication
Brady knew by the sternness in his boss's voice that he was unhappy with Brady's work. The sternness in the boss's voice is an example of _____.
paralanguage
Bradley, an employee at Symphony Inc., noticed his colleague, Adriana, stealing office supplies from the office. He placed an anonymous call to upper management to inform them about Adriana's unethical behavior. In this scenario, which of the following tools did Bradley use to overcome organizational silence?
The company hotline
Curtis is the manager of a footwear store. He carefully chooses his staff members and recruits employees who are attentive, friendly, and articulate. He trains his subordinates to treat customers with respect and courtesy. This scenario illustrates that Curtis uses _____.normative controlPurple Dust is a digital marketing company. All the computers used by the employees have software called Time Doctor installed in them to monitor their browsing activities. This monitoring is carried out to determine whether the employees are using the Internet for purposes other than business. This is an example of _____.objective controlGary is the founder of an animal shelter; he shares a special bond with animals. Hence, he prefers to employ people who care for animals. The caretakers at his shelter are hardworking, trustworthy, and sensitive to the needs of the rescued animals. This is an example of _____.normative controlSabrina is a language trainer at a telecommunications company. Every time her trainees fail to achieve good grades in their practice exercises, she gives them assignments to work at home. In this case, Sabrina is using _____.feedback controlManagers who use bureaucratic control are known to:emphasize following the rules above all else.Concertive controls are based on:beliefs that are shaped and negotiated by work groups.Cora is planning to open a restaurant. Before proceeding with the plan, she collects data on the operating standards of one her favorite restaurants that inspired her to open her own restaurant. This is an example of _____.benchmarkingTiana runs a music school. She is very passionate about music. Hence, she has appointed teachers who share the same love for music. Her employees are hired on the basis of their attitude and traits that contribute to enhancing the learning experience of her students. This scenario illustrates that Tiana uses _____.normative controlAshley is the manager of a design team in a marketing company. She requests the company's administration department to install cameras in the corporate office to monitor the entries and exits of all her team members. This is to observe the amount of time the team members spend at their workstations. In this scenario, Ashley is using _____.Objective controlChenrezic is an organization that specializes in subtitling foreign movies and television shows. According to the company's policy, if managers and employees meet quality standards, they can avail as many leaves as they like. This scenario illustrates that Chenrezic uses _____.self-controlMagnet Dot, a printer manufacturing company, set up a website to enable its customers to place orders online. It also set up an intranet website to enable its employees to convey order and shipping information to the relevant departments within the firm. However, to ensure effective and smooth exchange of information, Magnet Dot has to pay $100,000 annually for fast Internet access. In this scenario, the cost that Magnet Dot incurs is an example of _____.communication costA(n)__________converts printed text and pictures into digital images.electronic scannerIn the context of useful information, _____ transforms stored, unstructured data in real time into meaningful information for business analysis and decision making.business intelligence softwareTimTam Steel, a steel manufacturing company, recently adopted a new supply chain management system. By virtue of the new system, the company is able to acquire raw materials from suppliers in a shorter period of time than its competitors. The supply chain management system may become outdated in the near future; however, it has presently drastically reduced costs associated with material procurement for TimTam Steel. In the given scenario, TimTam Steel has achieved _____.first-mover advantageMatt goes to an Internet café and tries to access his emails. The email client asks Matt to enter his email address along with the password associated with it. By asking for the email address and the password, the email client is _____ Matt.authenticatingAlex Timbers, a wood supplier, receives an order of 10 wooden logs from a furniture manufacturing company. The client brief mentioned that the logs should be made of teak wood and be identically sized. After receiving the order, the quality specialist of the furniture manufacturer observed that the logs were too big to be used for building furniture. In this scenario, it is likely that the information provided by the furniture manufacturing company to Alex Timbers was _____.incompleteZitFi, a Wi-Fi router manufacturing company, recently received an order for 15 Wi-Fi routers. The client wanted each router to be able to connect to 10 devices. Although the brief mentioned almost all the specifications of the required router, ZitFi was not able to start the manufacturing process because the client did not provide any specifications regarding the range of each router. It is likely that ZitFi faced this issue because the information provided by the client was _____.incompleteA(n)__________stores huge amounts of data that have been prepared for data mining analysis by being cleaned of errors and redundancy.Data warehouseUnidice, an information technology firm, recently installed a new data system that provides seamless access to data. This data system has a higher storage capacity and processing speed than other data systems available in the market. Although the data system can be acquired in the future by other companies, it has presently enabled Unidice to process its data faster and in a more economical manner than its competitors. It is evident that Unidice has achieved _____.first-mover advantageFuine Corp., a multinational corporation, has spent $1 billion on a new data center that allows the firm to manage and transform raw data into useful information at a very fast speed. This enables the smooth functioning of the firm's operations. In this case, the cost that Fuine Corp. incurs is an example of _____.processing costThe Belwick Railway Station operates 24 hours per day in all seven days of a week. On an average, the railway station handles 480 trains per day. Which of the following indicates the average productivity of the railway station?20 trains per hourSundown Communications, a media company, recently became ISO 9000 certified. Based on this information, which of the following statements is true of Sundown Communications?It displays consistency in quality management and quality assurance in the company.Jogan Electronics manufactures television sets. It gathers all the components required to make a television set before customers book television sets for purchase. It accumulates all the necessary materials for production from its suppliers and ensures that it has all the parts to manufacture the television sets before it receives a customer order. This type of operation is called a(n) _____.assemble-to-order operationBrian, the operations manager in a company that manufactures light bulbs, calculates the daily productivity at the factory by determining the amount of tungsten filaments required to produce a light bulb. In this scenario, Brian calculates _____.partial productivityGem Genie is a designer jewelry store that runs its processes only on make-to-order operations. Based on this information, which of the following statements is true of Gem Genie?The company produces or assembles highly specialized products for customers.Ziff Corp., a company that manufactures construction materials, uses 10,000 tons of iron per year to make reinforced rods. Its ordering costs are $20 per order and holding costs are $10 per ton. According to the economic order quantity (EOQ) model, approximately how often should the company place a fresh order for iron?Every seven days__________processes are preestablished, occur in a serial manner, and are dedicated to making one type of product.Line-flow productionCrystalize is a decorative glassware manufacturer. The company's production team takes 8 hours to produce 96 identical glass items. Which of the following is the labor productivity of Crystalize?2 items per hourWhen customers become dissatisfied with the service they have received, service businesses must switch to the process of _____.Service RecoveryWhich of the following is a common characteristic of quality products and quality services?DurabilityBubbles Bath and Body Shop manufactures cosmetic products. Recently, the company manufactured a collection of new organic soaps and shampoos. One batch of the organic soaps was discarded because they were a bit different in size and could not meet the pre-defined quality standards. Which of the following is the main reason to discard the batch of soaps?Variation in the soapsBrendon's Bakeries uses 4,000 pounds of flour a year. If the ordering cost is $10 per order and the holding cost is $2 per pound, then the optimal quantity to order flour is _____.300 poundsIf a drilling rig operates 10 hours a day and takes 40 hours to drill 8 meters of earth's surface, the productivity of the drilling rig will be _____.2 meters per dayIf a machine requires 8 hours to produce 35 M10 bolts, the productivity of the machine will be _____.4.375 bolts per hourA moderate degree of processing occurs in _____.assemble-to-order operationsThe extent to which service providers give individual attention and care to customers' concerns and problems is called _____.empathyToysoft Corp., a company that makes plastic toys for children, recently received an order for 250 toy cars. For this order, the company has an inventory of 100 kilograms of plastic, 75 kilograms of fiberglass, 500 toy wheels, 1,000 light-emitting diode (LED) bulbs, 135 toy cars in various stages of manufacturing, and 50 completed toy cars. In this scenario, which of the following components of the inventory can be categorized under work-in-process inventory?The 135 toy cars in various stages of manufacturing_____ indicates how much labor, capital, materials, and energy it takes to create an output.Multifactor productivityIn the context of the principles of total quality management,__________is an organizational goal to concentrate on meeting customers' needs at all levels of the organization.Customer FocusRekky n Brekky is a café where part of employees' monthly salary depends on customer satisfaction. Eighty percent of the incentive is based on performance and the remaining twenty percent is based on customer satisfaction ratings and the quality of service. In this case, Rekky n Brekky is committed to _____.total quality managementIf a machine requires 40 tons of steel to produce 30 tons of reinforced rods, the productivity of the machine is _____.0.75Raver Gear is a company that manufactures and sells riding gear, such as helmets, jackets, and gloves. It has adopted assemble-to-order operations. Based on this information, which of the following statements is true of Raver Gear?The company orders parts and assembles modules ahead of customer orders.Kraers Inc. keeps an average of 200 finished widgets in inventory each month, and it has sold 2,000 widgets this year. Therefore, the inventory turnover of the company is _____.10.Which of the following is software that encrypts Internet data at both ends of the data transmission process?​Virtual private networkIdentify a true statement about manual capture of information.It involves recording and entering data by hand into a data storage device.Charlie's Haven, a retail store, conducted a survey on how long a customer waits in a billing queue. Based on the results of the survey, the company decided to add more number of employees in the billing counters. While checking out of its store, Charlie's Haven asked all its customers to fill a form stating the time they spent standing in the queue. All customers reported that they waited for two, five, or ten minutes. About 90 percent of the customers reported that they waited for ten minutes. Based on the results, Charlie's Haven added five cash counters to its existing 20 cash counters. After a month, the management realized that the store had more cash counters and employees than required. Which of the following is most likely the reason for the loss incurred due to overemployment in the store?The information provided in the survey was inaccurate.TimTam Steel, a steel manufacturing company, recently adopted a new supply chain management system. By virtue of the new system, the company is able to acquire raw materials from suppliers in a shorter period of time than its competitors. The supply chain management system may become outdated in the near future; however, it has presently drastically reduced costs associated with material procurement for TimTam Steel. In the given scenario, TimTam Steel has achieved _____.first-mover advantageBrenda bought an automatic vegetable chopper from a local retail store. After a month of use, the vegetable chopper stopped working. She sent an email to the customer service department of the store describing the details of the problem. The store sent a technician to Brenda's house the next day to address the issue. The technician realized that the repair tool that he brought with him was not compatible with the vegetable chopper. On examining the appliance, the technician discovered that the model number of the vegetable chopper was different from what was stated in the complaint email sent by Brenda. In this scenario, it is likely that:the information provided by Brenda was inaccurate.Which of the following statements defines storage cost?It is the cost of physically or electronically archiving information for later use.Gamaz, a video games developer, collects data regarding consumer purchase behaviors, consumer preferences, and product searches. It provides these data to ASZ Analytics. Gamaz pays $100,000 per transaction to ASZ Analytics in exchange for complete information regarding market analytics and sales trends based on the data provided by Gamaz. In the given scenario, Gamaz incurs _____.processing costDizMart, a supermarket, is trying to improve the sales of its in-house packaged oats. While examining checkout data, DizMart learned that people who buy packaged oats also buy packaged milk. In this scenario, the use of data mining to find ways to improve sales of packaged oats also led to the discovery of a(n) _____.sequential patternRectang Corp., an e-commerce firm, recently adopted a new supply chain management system. By virtue of the new system, the company is able to deliver products to customers in a shorter period of time than other e-commerce companies. The supply chain management system may become outdated in the near future; however, it has presently led Rectang Corp. to becoming the industry leader. In the given scenario, Rectang Corp. has achieved _____.first-mover advantageA(n)__________stores huge amounts of data that have been prepared for data mining analysis by being cleaned of errors and redundancy.Data warehouseWhich of the following statements defines communication cost?The cost of transmitting information from one place to another.Which of the following statements is true of knowledge?the understanding that one gains from informationThe__________is the tendency to overestimate our value by attributing successes to internal causes and attributing failures to external causes.self-serving biasBradley, an employee at Symphony Inc., noticed his colleague, Adriana, stealing office supplies from the office. He placed an anonymous call to upper management to inform them about Adriana's unethical behavior. In this scenario, which of the following tools did Bradley use to overcome organizational silence?The company hotlineAlex is a law attorney at Cooper Enterprises. His client, Maggie, is seeking a divorce from her husband of two years. Since she is unemployed, Alex recommends that she should apply for alimony. Maggie is unable to understand the term used by Alex. Alex explains to her that she can request her husband to pay for spousal support after divorce. In this scenario, the term "alimony" exemplifies _____.jargonRiley, the manager of the telecommunications department at InfoMedia Inc., posts updates on the company's online bulletin board about the upcoming events. In this case, Riley is engaged in _____.encoding_____ is feedback intended to be helpful, corrective, and/or encouraging.Constructive feedbackDevin, a junior sales coordinator, is resigning from his job. He writes an email to the top-level officials of his company and expresses his gratitude toward them for providing him with a fulfilling on-the-job experience. In this case, Devin is engaging in _____.upward communicationSun Downers is a company that manufactures sunglasses for women. Stephanie, the owner of the company, meets with her subordinates regularly to discuss new designs and attractive offers that would appeal to the company's targeted customer base. One of her employees suggests that the company should launch a new collection of aviator sunglasses for the upcoming season. In this case, the employee's suggestion is an example of _____.upward communicationIn the context of nonverbal communication, _____ are movements of the body and face.kinesicsWhich of the following statements is true of listening?Listening is making a conscious effort to hear._____ is a type of one-on-one communication that involves communicating with someone about non-job-related issues that may be affecting or interfering with the person's performance.CounselingWhen the finance team at Romple & Co. found out that the company made it to the list of the most profitable companies of the year, they patted each other's shoulders in excitement. In this scenario, patting is an example of _____.kinesicsBrandon received an email from his travel agent, which stated that his trip to London will be postponed because of a problem with his visa application. Brandon assumed that this visa issue concerned every other applicant who was traveling to London, even though that was not the case. This scenario illustrates the concept of _____.closureSophie was informed by the management of her company that she would receive her salary for the current month a day later than usual. She assumed that all her colleagues would also receive their salaries a day later. However, that was not the case. This scenario illustrates the concept of _____.structural accommodationPedro owns a restaurant. If his employees consistently perform their duties, he rewards them with a monthly bonus. If they do not perform well, he deducts their salaries. In this scenario, Pedro is using _____.bureaucratic controlFitnessX is a gymnasium. The owner of the gymnasium has installed surveillance cameras in the main workout area to monitor the behavior of all the fitness trainers. This is an example of _____.objective controlAs long as the associate editors at Zeal Publishing accurately proofread at least 100 pages of manuscript each day, they are free to create their own schedules and work styles to achieve their daily target. Zeal Publishing appears to be following a _____ system.self-controlWhich of the following statements is true of a standard?​A standard may have to be changed if it does not help in achieving company goals.JBC Customs only hires people who are curious and eager to learn as its managers believe that those are the two traits every employee needs to have if they want to contribute anything of value to the company. Every applicant is carefully screened, and only those applicants who have these two traits are chosen to proceed further in the hiring process. In this scenario, JBC Customs is using _____.normative control__________is a regulatory process of establishing standards to achieve organizational goals, comparing actual performance to the standards, and taking corrective action when necessary to restore performance to those standards.ControlDwayne, a manager at Bruce Enterprises, prepares a financial plan for the allocation of funds to efficiently achieve company goals. The plan also includes the estimation of expenditures for the next year. This plan is an example of a(n) _____.budgetWhich of the following is a strategy for waste prevention and reduction?Good housekeepingThe__________part of the balanced scorecard consists of the processes, decisions, and actions that managers and workers make within an organization.internal perspective__________usually arise when companies give work groups complete autonomy and responsibility for task completion.Concertive controlsManagers who use bureaucratic control are known to:emphasize following the rules above all else.Concertive controls are based on:beliefs that are shaped and negotiated by work groups.