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Negotiation Final Exam Review
Terms in this set (25)
The three types of ombuds are classical, advocate and this...
In the US, ombuds started in this type of institution...
One of the 4 tenants of an ombuds program that keeps communications secret...
One of the 4 tenants of an ombuds program that says the ombuds is not part of a formal process...
One of the 4 tenants of an ombuds program that says the ombuds should report to the highest level of an organization...
This type of arbitration is used to resolve grievances of collective bargaining agreements
An arbitrator's decision is known as an...
This type of labor arbitration is used to resolve an impasse over new contract terms...
rights-based or grievance arbitration
This type of labor arbitration is used to resolve an impasse over existing contract terms...
In a rights-based arbitration over a discipline issue, the burden of proof is on...
A privately selected neutral whose decision is entered as a decision of the court...
A dispute resolution process where the neutral first attempts to mediate the dispute, then arbitrates any issues that remain unsettled...
judicial settlement conference
An informal meeting during the pre-trial conference where the judge assigned the case assists the parties in settlement discussions...
neutral expert evaluation
In this dispute resolution process, an expert in the subject matter of the dispute evaluates the issues and gives a non-binding opinion regarding the facts of the dispute...
A court appointed neutral who designs settlement options in complex civil litigation or in response to natural disasters
A dispute system design whereby all ADR processes are available for all cases filed in court
Administrative Dispute Resolution Act of 1996
This federal law requires all federal agencies to adopt ADR processes
This step in dispute system design refers to a non-binding process, then a return to negotiation
One of the mistakes dispute resolution system designers make is not involving these people
System designs sometimes error by putting too much focus on resolving disputes after the fact instead of focusing on...
Externally motivated apology
this type of apology is used for self-preservation
A remorse apology may require an offering of this to repair the damage done
This type of apology may be used to express sorrow for the loss of a loved one
social harmony apology
This type of apology may be used to simply restore order in a family or organization
The most inclusive type of apology is this type...
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