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Software Asset Management
Terms in this set (73)
classification of the acquired software
software license details that define use rights.
one or more use rights assigned to a specific device or user.
finding and recognizing software or a software feature on a device.
the process of standardizing discovered software installation data to defined norms.
the process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory
options for resolving license rights compliance issues identified during the reconicliation
the process of identifying unused software and uninstalling it so that the software rights for the user or device can be repurposed.
used to discover software installations. SAM automatically leverages SQL server, Exchange annd oracle database discovery patterns, but you can perform steps for SAM to utilize additional discovery patterns, if needed.
software installed in your environment that discovery identifies and automatically populates into the Software installation table.
Software discovery model
automatically created during discovery to identify and normalize the software installed in an environment
Software discovery map
a predefined set of conditions that determine which software discovery models get mapped to which software models.
Pattern normalization rule
used to normalize specific software products within an environment based on a common pattern
identifies the level of normalization match based on publisher, product, and version
manual update of software discovery model data
provided automatically when there is a variance detected between standard normalization and a discovery model that has been manually normalized
used in combination with the publisher during discovery model normalization. You can add a custom product if a software product does not exist in the software library
associates CI classes with asset classes. Additional model categories should NOT be created for SAM as this will impact how SAM operates
a group of related software products offered as one unit. The parent is the master model that represents the suite of software. It has one or more suite children
provides publisher specific licensing metrics for reconciliation and optimization to determine license compliance.
Software license metric
set in software entitlements and used for software license reconciliation
Client access license
a software license measured by the number of users or devices that can access a product
Software license key
a pattern of numbers and/or letters assigned to users of a software license
License position report
shows software compliance details for each software model in a single list.
Software license contract
a binding agreement that identifies, among other things, how the software is licensed, how it can be used, and how it will be maintained.
License change projection
provides insight into the potential cost implications of changes to processing resources (cpu & cpu core) for software licensed by processor
tailored portals to provide self-service opportunities to request products and services
a category of software products published and made available in the Service Catalog
a set of information about software models
a list of products and associated costs available from vendors
a grouping of one or more items that have workflow associated with them to facilitate the requesting approving allocating purchasing ordering and receiving of software
available actions for remediating license rights issues identified during reconciliation
Software lifecycle management
Supports the tracking monitoring and controlling of software shelf-life
Software entitlement rights to use previous or future versions of a software product
Software usage record
Tracks the sum of software usage on a monthly basis
Software reclamation rule
Used to aggregate usage records and identify unused software
Software not allowed within an environment
Software removal candidate
Used to reclaim software in an environment
Rights to use software for a specific amount of time
Elimination of software within an environment
provides detail and/or summary data for a specific point in time
enables the tracking, aggregating and visualizing of key performance indicators over time
enables the displaying of reports and widgets in a single view
an object that is contained on a dashboard that displays information and provides the ability to drill down to details
displays data for a single indicator and enables insight into how indicator scores are broken down by different dimensions and changes over time.
provides software asset true-up costs and license, compliance, and removal summary trend charts
provides compliance analysis results related to microsoft oracle ibm vmware and citrix
provides compliance analysis results related to o365 and Adobe cloud license management
What is SAM
SAM is stewardship of software assets from planning through sunset.
Goals of SAM
Maintain Compliance, Optimize Spend, Support Audits
Software Asset Lifecycle
Plan, Request, Approve, Source, Allocate, Manage, Support, sunset
Process Owner, Manager, Administrator, SN Administrator
sam_admin, sam_user, sam_developer
Tier 1, know what you have so you can manage your assets
Tier 2 Improve management controls and drive immediate benefits
Tier3, Improve efficiency and effectiveness through integration with other areas, such as request, procurement and IT Service management.
Tier 4, Achieve best in-class.
On import validation errors
Publisher Part Number not found
Publisher part number and software model not found
multiple software models found for the publish part number
import template customized resulting in one or many fields being invalid
purchased rights should be grater than 0
After import validation errors
cannot ignore a fixed import record
publisher part number already exists
the publisher part number and software model conflict
the end date must be greater than the start date
Software Normalization states
Match not found
three ways to get asset data into servicenow
discovery, manual, import
type of software product
Contract administrators receives notifications related to expiration at 90 60 30 and expiration date
Draft, Active, Expired or Cancelled, Extend or Renew
SAM Supporting Catalogs
Source a request
Add Purchase Order
Remove unallocated installs
remove unlicensed installs
in progress (yellow)
software model lifecycle
end of life
end of support
Four types of dashboard
ServiceNow Implementation Methodology