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19 terms

Kozier Chapter 26

STUDY
PLAY
Attentive listening
listening actively, using all the senses, as opposed to listening passively with just the ear
Communication
a two-way process involving the sending and receiving of messages
Congruent communication
the verbal and nonverbal aspects of the message match
Decode
to relate the message perceived to the receiver's storehouse of knowledge and experience and to sort out the meaning of the message
Empathy
the ability to discriminate what the other person's world is like and to communicate to the other this understanding in a way that shows that the helper understands the client's feelings and the behavior and experience underlying these feelings
Encoding
involves the selection of specific signs or symbols (codes) to transmit the message, such as which language and words to use, how to arrange the words, and what tone of voice and gestures to use
Feedback
the response or message that the receiver returns to the sender during communication
Group
two or more people with shared purposes and goals
Group dynamics
forces that determine the behavior of the group and the relationships among the group members
Helping relationships
referred to as the nurse-client relationship
Nonverbal communication
communication other than words, including gestures, posture and facial expressions
Personal space
the distance people prefer in interactions with others
Process recording
the verbatim (word-for-word) account of a conversation
Proxemics
the study of distance between people in their interactions
Territoriality
a concept of the space and things that individuals consider their own
Therapeutic communication
an interactive process between nurse and client that helps the client overcome temporary stress, to get along with other people, to adjust to the unalterable, and to overcome psychological blocks which stand in the way of self-realization
Verbal communication
use of verbal language to send and receive messages
Elderspeak
a speech style similar to babytalk that gives the message of dependece and imcompetence to older adults...IT DOES NOT COMMUNICATE RESPECT
Electronic Communications
any form of electronic communication ex: email