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Terms in this set (17)
communication that flows from higher to lower levels in an organization
Essay: Organization's mission and strategy or explaining the organizational vision.
communication that flows from lower to higher levels in an organization
Essay: Suggestions for improvement, status reports
communication that cuts across work areas and organizational levels
Essay: When a department manager communicates with an employee of a different department
communication that flows among managers and workers who are at the same organizational level
Essay: When a cashier at a department store communicates with a stock clerk.
Alderfer's ERG Theory
a human needs theory postulating that people have three basic sets of needs that can operate simultaneously
(Growth, relatedness, existence)
Essay: In an organization, a manager can provide financial incentives to motivate employees, but if their employees other needs aren't met, they will not be motivated.
A theory that states that people will be motivated when they perceive that they are being treated fairly
Essay: If a person applies to a job where they know they will be treated fairly, they are more likely to apply to that one than somewhere prestigious where they would likely be treated less fairly than others.
positive and negative reinforcement
positive reinforcement- give good when desired behavior performed
negative reinforcement- remove bad when desired behavior performed
Essay: If an employee is turning in projects consistently late then use negative reinforcement by removing the negative outcome by the employer yelling at the employee (behavior) in order to stop the employee turning in projects late (adverse stimuli)
The process of formulating messages, choosing content and symbols to convey meaning. Translating ideas into the words and other symbols.
Asking for small items, one at a time, and getting agreement on each until you've gotten a lot. at the end
Essay: Car dealership ask for car mats, air fresheners, etc
a job enrichment strategy that involves moving employees from one job to another
Essay: in a dept store a cashier switches jobs with a stock clerk.
has an internal focus and values stability and control over flexibility
Essay: McDonald's has a hierarchy culture because their org is based on control over all of its stores menus, processes, things they say in the drive thru, etc
has an external focus and values flexibility; Employees are encouraged to take risks, and leaders are seen as innovators or entrepreneurs
conflict based on interpersonal relationships
essay: sharing a desk with a coworker who is messy and loud
explicitly stated values and norms preferred by an organization
essay: a company's mission statements
represent the values and norms actually exhibited in the organization
essay: Employees act as how the managers act
the degree to which employers limit the suffering of employees through flexible work schedules, dealing with emotional disasters, encouraging social interaction, and promoting health services
a process in which one of the parties receives their payment, but the other party is "paid off" with some creative form of compensation
essay: If someone gets paid