Like this study set? Create a free account to save it.

Sign up for an account

Already have a Quizlet account? .

Create an account

Chapter at a glance People in all of their rich diversity are the basic build-ing blocks of organizations. The field of organizational behavior offers many insights on managing individuals and teams for high performance. Here's what to look for in Chapter 1. Don't forget to check your learning with the Summary Questions & Answers and Self- Test in the end- of- chapter Study Guide. WHAT IS ORGANIZATIONAL BEHAVIOR AND WHY IS IT IMPORTANT? Importance of Organizational Behavior Scienti…

is the study of individuals and groups in organizations.

Organizational behavior

are simplified views of reality that attempt to explain real-world phenomena.


are presumed causes that influence dependent variables.

Independent variables

are outcomes of practical value and interest that are influenced by independent

Dependent variables

seeks ways to meet the needs of different management situations.

Contingency thinking

Highly publicized scandals involving uneth-ical and illegal business practices prompt concerns for ethical behavior in the workplace; there is growing intolerance for breaches of public faith by organizations and those who run them.

Commitment to ethical behavior

are collections of people working together to achieve a common purpose.


describes the organization's purpose for stakeholders and the public.

mission statement

guides organizations to operate in ways that outperform competitors.


transform human and material resource inputs into finished goods and services.

Open systems

is a sequence of activities that creates valued goods and services for customers.

value chain

are people and groups with an interest or " stake" in the performance of the organization.


is a shared set of beliefs and values within an organization.

Organizational culture

describes how people differ on attributes such as age, race, ethnicity, gender, physical ability, and sexual orientation.

Workforce diversity

refers to pluralism and respect for diversity in the workplace.


is the degree to which an organization's culture respects and values diversity.


are persons who support the work efforts of other people.


helps others achieve high levels of both performance and satisfaction.

effective manager

is the quantity and quality of work produced.

Task performance

is a positive feeling about one's work and work setting.

Job satisfaction

Among the ways that managerial work has been described and taught is through the four functions shown in Figure 1.4: planning, organizing, leading, and controlling. These functions describe what managers are supposed to do in respect to:

• Planning— defining goals, setting specific performance objectives, and iden-tifying the actions needed to achieve them
• Organizing— creating work structures and systems, and arranging resources to accomplish goals and objectives
• Leading— instilling enthusiasm by communicating with others, motivating them to work hard, and maintaining good interpersonal relations
• Controlling— ensuring that things go well by monitoring performance and taking corrective action as necessary

sets objectives and identifies the actions needed to achieve them.


divides up tasks and arranges resources to accomplish them.


creates enthusiasm to work hard to accomplish tasks successfully.


monitors performance and takes any needed corrective action.


is a capacity to get things done due to relationships with other people.

Social capital

is an ability to turn knowledge into effective action.


is an ability to perform specialized tasks.

Technical skill

is the ability to work well with other people.

Human skill

is the ability to manage oneself and one's relationships effectively.

Emotional intelligence

is the ability to analyze and solve complex problems.

Conceptual skill

The core elements in emotional intelligence are:

• Self- awareness— ability to understand your own moods and emotions
• Self- regulation— ability to think before acting and to control disruptive impulses
• Motivation— ability to work hard and persevere
• Empathy— ability to understand the emotions of others • Social skill— ability to gain rapport with others and build good relationships

is an enriched awareness that causes one to consistently behave with ethical consciousness.

Ethics mindfulness

is an enduring change in behavior that results from experience.


is continuous learning from everyday experiences.

Lifelong learning

is the process of acquiring knowledge and using information to adapt to changing circumstances.

Organizational learning

Is a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics.

Organizational Behavior

Rather than assume that there is one "best" or universal way to manage people in organizations, whiapproach do researchers use to try to identify how different situations can be best understood and handled?


Which of the following reflects the expectations of the new generation of workers?

More Informal

Apple Computer's statement that it is "bringing the best possible personal computing experience to students, educators, creative professionals, businesses an consumers around the world" reflects its

Mission Statement

Since organizations obtain resource inputs from the environment and transform them into outputs that are returned to the environment in the form of finished goods or services, they may be viewed as

Open Systems

The shared beliefs and values that influence the behavior of organizational members refers to

Organizational Culture

In constructive cultures, researchers find that people tend to work with all of the following:

a. greater motivation
b. greater satisfaction
c. greater teamwork
d. greater performance

The degree in which the culture respects and values diversity and is open to anyone who can perform a job, regardless of their diversity attributes, is known as


Suppose that the company's president decides to develop a policy to increase the company's commitment to its employees and then develops a set of procedures to implement this policy. The president is engaged in which management function?


Suppose that a manager sets up a committee to develop procedures for dealing with company-wide training needs and then assigns people to conduct specific training programs. This manager is engaged in which management function?


According to Robert Katz, the essential skills of management can be grouped into which of the following three ategories>


In trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill according to Katz?


According to Archie Carroll, if a manager doesn't subscribe to any ethical principles making decisions and acts in any situation to simply take best personal advantage, he or she would be classified as a(n)

Immoral Manager

Ensuring that things go well by monitoring performance and taking correcitve action as necessary


A positive feeling about one's work and work setting

Job Satisfaction

Instilling enthusiasm by communicating with others, motivationg them to work hard, and maintaining good interpersonal relations


An enduring change in behavior that results from experience


Someone whose job it is to directly support the work efforts of other people


Simplified views of reality that attempt to explain real-world phenomena


A collection of people working together in a division of labor to achieve a common purpose


The people, groups, and institutions that are affected by and thus have an interest in an organization's performance


A comprehensive plan that guides organizations to operate in ways that allow them to outperform their ompetitiors


The quality and quantity of the work produced or the services provided by the work unit as a whole

Task Performance

Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions and try again


Reload the page to try again!


Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

Voice Recording