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(2020) #6 Conflict Resolution
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CTECS_Vocab
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Terms in this set (23)
Term
conflict resolution
Definition
negotiating diplomatic solutions to interpersonal conflicts in the workplace (e.g., personality issues, cultural difference issues, disagreements over how to handle work projects, performance issues)
Location
Term
negotiate
Definition
to deal or bargain with others to reach a solution; depends on compromise
Location
cultural differences
conflict arising from different cultural origins or belief systems or from diverse cultural expressions
diplomatic
skilled in dealing with sensitive matters and people
solution
a problem solved or resolved; a resolution
interpersonal relationship
the way one relates to others; personal and professional
workplace conflict
wanting something from someone else in the workplace who is not providing it
mutually acceptable
acceptable solution to multiple parties
Term
mediation
Definition
the act of solving problems that arise between people; to encourage compromise
Location
argument
a verbal disagreement
