Create an account
a manager at the first level of management, which means the employees reporting to the supervisor are not manager
defines supervisor as "any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline other employees, or responsibly to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment"
Frederick W. Taylor
1856-1915. Father of scientific management. Bethlehem Steel Company. In order to improve efficiency, it is important to consider the best way in which a job can be completed.
1841-1925. Pioneer of administrative theory. Managers must plan, organize, lead, and control.
Supervision - historical perspective
Supervisors should focus on efficiency
Supervisors should focus on functions to be performed
Supervisors should focus on people
Classic understanding of management skills
Human relations skills
The specialized knowledge and expertise used to carry out particular techniques or procedures
Modern view of management skills
Efforts to carry out critical management-related duties, such as planning, setting objectives for employees, and monitoring performance
Efforts to manage people by providing support and encouragement, recognizing contributions, developing employees' skills, and empowering employees to solve problems
Efforts to modify components of the organization, such as monitoring the environment to detect a need for change, proposing new tactics and strategies, encouraging others to think creatively, and taking risks to promote needed changes
Skills of successful managers
Taking risks for change
Encouraging innovative thinking
Supervising a diverse workforce
The percentage of the US workforce consisting of white men is expected to fall fro 51% in 1980 to 43% in 2014. Effective supervisors must be able to relate to a diverse workforce.
Attacking subtle discrimination
Have employees work with someone who is different
Set an example with behavior, including demonstrating respect for others
Question negative stereotypes
Responsibilities of the supervisor
Recognize the talents of each subordinate
Share your vision of where the organization wants to go
Treat employees with dignity and respect
Conduct necessary meetings efficiently and ensure they accomplish their intended tasks
Keep staff informed and up-to-date
Conduct periodic evaluations of your group's progress
Provide an opportunity for employees to evaluate you
Praise your staff for their accomplishments
Keep in touch with your industry
Be able to perform the duties of those you supervise
Keep a sense of humor
Follow proper hiring practices
Know the law as it applies to your company and your job
Adhere to workplace safety rules and regulations
Keep accurate employee records
Avoid sexual harassment and discrimination
Know how to fire an employee without violating his or her rights
The practice of imposing penalties for failing to adequately carry out responsibilities and providing rewards for meeting responsibilities
Becoming a supervisor
Set limits on your behavior
Don't be a rescuer
Figure out how to measure success
Communicate with everyone
Learn from others
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