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28 terms

Supervision Concepts Ch. 1

Supervision Concepts and Skill-building, S. Certo 7th ed.
STUDY
PLAY
supervisor
a manager at the first level of management, which means the employees reporting to the supervisor are not manager
Taft-Hartley Act
defines supervisor as "any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline other employees, or responsibly to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment"
Frederick W. Taylor
1856-1915. Father of scientific management. Bethlehem Steel Company. In order to improve efficiency, it is important to consider the best way in which a job can be completed.
Henri Fayol
1841-1925. Pioneer of administrative theory. Managers must plan, organize, lead, and control.
Abraham Maslow
1908-1970. Hierarchy of needs.
Supervision - historical perspective
Supervisors should focus on efficiency
Supervisors should focus on functions to be performed
Supervisors should focus on people
Classic understanding of management skills
Technical skills
Human relations skills
Conceptual skills
Decision-making skills
Technical skills
The specialized knowledge and expertise used to carry out particular techniques or procedures
Human relations skills
The ability to work effectively with other people
Conceptual skills
The ability to see the relation of the parts to the whole and to one another
Decision-making skills
The ability to analyze information and reach good decisions
Modern view of management skills
Task-related activities
People-related activities
Change-related activities
Task-related activities
Efforts to carry out critical management-related duties, such as planning, setting objectives for employees, and monitoring performance
People-related activities
Efforts to manage people by providing support and encouragement, recognizing contributions, developing employees' skills, and empowering employees to solve problems
Change-related activities
Efforts to modify components of the organization, such as monitoring the environment to detect a need for change, proposing new tactics and strategies, encouraging others to think creatively, and taking risks to promote needed changes
Skills of successful managers
Clarifying roles
Monitoring operations
Short-term planning
Consulting
Supporting
Recognizing
Developing
Empowering
Envisioning change
Taking risks for change
Encouraging innovative thinking
External monitoring
Supervising a diverse workforce
The percentage of the US workforce consisting of white men is expected to fall fro 51% in 1980 to 43% in 2014. Effective supervisors must be able to relate to a diverse workforce.
Attacking subtle discrimination
Have employees work with someone who is different
Set an example with behavior, including demonstrating respect for others
Question negative stereotypes
General functions of the supervisor
Planning
Organizing
Staffing
Leading
Controlling
planning
setting goals and determining how to meet them
organizing
setting up the group, allocating resources, and assigning work to achieve goals
staffing
Identifying, hiring, and developing the necessary number and quality of employees
leading
Influencing people to act (or not act) in a certain way
controlling
monitoring performance and making needed corrections
Responsibilities of the supervisor
Recognize the talents of each subordinate
Share your vision of where the organization wants to go
Treat employees with dignity and respect
Conduct necessary meetings efficiently and ensure they accomplish their intended tasks
Keep staff informed and up-to-date
Be accessible
Conduct periodic evaluations of your group's progress
Provide an opportunity for employees to evaluate you
Praise your staff for their accomplishments
Keep in touch with your industry
Be able to perform the duties of those you supervise
Keep a sense of humor
Be fair
Follow proper hiring practices
Know the law as it applies to your company and your job
Adhere to workplace safety rules and regulations
Keep accurate employee records
Avoid sexual harassment and discrimination
Know how to fire an employee without violating his or her rights
accountability
The practice of imposing penalties for failing to adequately carry out responsibilities and providing rewards for meeting responsibilities
Becoming a supervisor
Set limits on your behavior
Don't be a rescuer
Figure out how to measure success
Communicate with everyone
Be firm
Learn from others
Characteristics of a successful supervisor
Fairness
Communication Skills
Loyalty
Positive Attitude
Desire for the Job
Ability to Delegate