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Chapter 4, 10, 13
Terms in this set (33)
"You appear tense today"
"Please, go on"
offering general leads
"allowing patient to talk without pressure"
"I follow what you said"
"Hi, Mr.Smith. Florida sure agrees with you"
"Can I help you with your shoes Mrs.Adams?"
"Is there something you would like to talk about?"
giving broad openings
"So you are here today because of your swollen ankles and dizziness?"
"Describe your level of pain on a level from 1 to 5. 5 being the most severe?"
"Tell me when you feel anxious?"
"So what you are saying is you feel most pressure when you exercise?"
Patient states "Do you think this is serious enough to discuss with the doctor?" Medical assistant replies: "Do you think it is?"
"Your granddaughter's first birthday sounded wonderful. Now tell me more about your headache."
"You're visiting the doctor today regarding a cough. How long have you been coughing?"
Noise is anything that
interferes with the communication process
positive communication with patients may involve
Being attentive and encouraging them to ask questions
Which of the following is an example of negative communication?
Which of the following is not a communication skill?
When interacting with patients of other cultures or ethnic groups
never allow yourself to make value judgement
Which of the following is not a deficiency need as defined by abraham Maslow?
The most effective manner in which to deal with an angry patient is to?
Demonstrate your sincerity and respect by remaining calm
According to Erikson, the life stage that exposes children to people other than their immediate family is
When a teenager begins to smoke at a young age becasue his peers are doing it, the child is most likely experiencing?
a communication circle involves a message, a source, and a
being ______when communicating with patients shows them that you, the doctors , and other staff members care about them and their feelings
Your_____, which is the way you hold or move parts of your body, can send strong nonverbal messages
if a patient leans back or turns her head away when you learn forward, you may invading her
The_____syndrome refers to the anxiety that some patients feel in a doctor's office or other healthcare settings
Positive communication with superiors involves keeping them informed, asking questions, minimizing interruptions, and showing
Explaining procedures to patients, expediting insurance referral requests, and creating a warm and reassuring environment are all examples of_________in the physician's office
a well known behaviorist, developed a human behavior model that states that human beings are motivated by unsatisfied needs.
A world renowned authority on death and dying,_____, developed a model of behavior that an individual will experience on learnin gof his condition. These behaviors are referred to as the stages of dying or the stages of grief
Elizabeth Kubler Ross
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