Ch. 4 Communicating for Success


Terms in this set (...)

Client Consultation
Also known as needs assessment; the verbal communication with a client that determines what the client's needs are and how to achieve the desired results.
Effective Communication
The act of sharing information between tow people so that the information is successfully understood
Reflective Listening
Listening to the client and then repeating , in your own words, what you think the client is telling you