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CLEP Principles of Management - Working Teams
Terms in this set (29)
a collection of two or more people who interact with one another but have no unified purpose (act as individuals)
a collection of two or more people who interact with one another for a unified, negative purpose
a collection of two or more people who interact with one another for a common, positive purpose (cohesive unit)
organizational members from several vertical levels of the organizational hierarchy who perform specific organizational functions (accounting, finance)
experts from various functional areas and work cooperatively towards some organizational goal (improve coordination of interdependent activities b/w specialized subunits)
Self-directed work teams
provide employees a sense of ownership by allowing them to operate without a manager while still holding them accountable for their own performance.
Bruce Tuckman four stages of group development
forming, storming, norming and performing (*adjourning)
time where the group is just getting started and coming together and is characterized with anxiety and uncertainty (becoming familiar w/ each other)
where conflict and competition are at its greatest because group members feel confident and begin to address some of the more important issues surrounding the group (increased need for clarification)
time where group members become a cohesive unit (high morale, community, focus)
when the group completes their mission and fulfill their purpose though goal achievement (high productivity)
where group members wrap up activities of the group and provide a sense of closure to its members
qualities of cohesive group
one entity rather than a collection of individuals
positive regard for one another
Listen to & trust one another
Respect each other's opinion
deep loyalty and togetherness
Make the group's goal their own
The productivity of groups is strongly related to their _____________.
The productivity of groups is strongly related to their cohesiveness.
refers to a sequence of planned activities aimed at improving teamwork to increase group cohesion and effectiveness
Team building works to build ______ __________, increase ___________ of group goals and improve ____________ among group members.
Team building works to build better relationships, increase understanding of group goals and improve communications among group members.
Personality-based team building
used to increase the understanding of who each group member is and how to better communicate with one another.
Activity-based team building
used to provide a group with challenging tasks aimed at problem-solving, risk-taking, trust-building and paradigm-breaking.
Skills-based team building
aimed at improving specific teamwork skills that group members need to accomplish their goal and can be immediately applied in the workplace.
describes the degree to which group members come together as one unit to reach a common goal
occurs when a group makes faulty or ineffective decisions for the sake of reaching a consensus;
groups disregard realistic ____________ and typically choose more illogical approaches in an effort to maintain harmony within the group
groups disregard realistic alternatives and typically choose more illogical approaches in an effort to maintain harmony within the group
preventitive measures of groupthink
- Define rules and processes for decision making and uphold them.
- Encourage full participation of every group member.
- Divide group members up into smaller brainstorming groups before sharing ideas with the larger group.
- Support debate and productive conflict in the group.
- Make it a priority to examine all alternatives before making a decision.
- Invite outside experts in to share their perspectives and insights with the group.
- Ask leaders to hold their opinions or ideas until after the group has had a chance to express their opinion.
- Have a designated evaluator or 'devil's advocate' in the group to challenge ideas and decisions.
decisions shaped by groupthink have a ______ probability of success
decisions shaped by groupthink have a low probability of success
occurs in groups due to differences
beliefs, values and attitudes about the world around them
relationship conflict, occurs when two people disagree with one another and make it personal (emotionally charged)
conflict focused around the task at hand and involves disagreements among the group members about group goals and the tasks being performed
a major source of people conflict in teams
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