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Arts and Humanities
CLEP Principles of Management - Communication in the Workplace
Terms in this set (38)
process of organizational members exchanging information w/ one another to influence each other
communication climate and culture
The emotional tone of a relationship between two or more individuals
A person who transmits a message
A person or organization that is being communicated to by another person or organization
purpose of the communication
present, inform or persuade
the carrier of the message
The Communication Process
Sender has idea -> sender encodes idea in message -> message travels over channel _> receiver decodes message -> feedback travels to send -> possible additional feedback to receiver
when each party can agree on what was being communicated without the need for inferences or assumptions
any interference that causes a disruption between sender and receiver in the communication process (psychological, physical, physiological, or semantic)
hings that are going on in your head as you engage in the communication process
any sound that prevents a person from being heard
biological influences, such as sweaty palms, pounding heart, butterflies in your stomach
have a hard time understanding the words, language, or grammatical structure of a message
Direct, face-to-face communication between two or more people.
Communication based on a person's use of voice and body, rather than on the use of words.
any communication that must be read
communication that is spoken
Process of communication that involves individuals and groups to achieve established goals.
flows between people inside and outside the organization
communication that occurs within an organization
Messages flowing from subordinates to superiors. (feedback)
Messages sent from top management down to subordinates. (instructions)
Communication among peers
informal communication system through which messages are passed in an organization
avoidance conflict management style
attempts to ignore the disagreement altogether; is useful when people need time to cool off and think about the issue
accomodation conflict management style
when one party tries to end the conflict by giving in to the wishes of others
competition conflict management style
when the objective is to win and to make the other lose, no matter the expense (power; influence)
compromise conflict management style
attempts to resolve a conflict by finding a middle ground
collaborative conflict management style
win-win conflict management style that works to find a solution that both parties are satisfied with
an informal and nonaggressive forum for conflict resolution in which a third-party representative, known as a mediator, listens to both sides of the disagreement in a casual setting.
a more aggressive third-party intervention wherein an arbitrator or panel of arbitrators listen to all sides of the issue and make a firm decision on how to end the conflict.
the process by which individuals mentally organize sensory information in their environment to give it meanin
the unequal assessment between two alternatives
process of assigning meaning to behavior
Fundamental attribution bias
asserts that we tend to underestimate the influence of external factors and overestimate the influence of internal ones when judging the behaviors of others.
propensity for people to attribute their own success to internal factors, but blame external factors when they fail.
process of making a generalization about a group or category of people and then applying that generalization to an individual member of that group.
refers to the tendency for people to form an overall positive impression of a person solely on the basis of one positive characteristic.
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