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Sauser Mngt Ch. 12
Terms in this set (53)
the process through which people receive, organize, and interpret information from the environment.
the set of individual expectations about the employment relationship.
the process of explaining events.
Fundamental _______________ overestimates internal factors and underestimates external factors and influences on someone's behavior.
self serving bias
explains personal success by internal causes and personal failures by external causes.
when attributes commonly associated with a group are assigned to an individual.
occurs when one attribute is used to develop an overall impression of a person or situation.
the tendency to define problems from one's own point of view.
the assignment of personal attributes to other individuals.
the systematic attempt to influence how others perceive us.
the profile of characteristics making a person unique from others.
What are the big five personality traits?
extraversion, agreeableness, conscientiousness, emotional stability, openness to experience
being outgoing, sociable, and assertive
being good-natured, cooperative, and trusting
being responsible, dependable, and careful
being relaxed, secure, and unworried
openness to experience
being curious, receptive to new ideas, and imaginative
locus of control
the extent to which one believes that what happens is within one's control.
the degree to which a person tends to defer to authority.
the extent to which someone is emotionally detached and manipulative
the degree to which someone is able to adjust behavior in response to external factors
Name five additional personality traits to the "big five"
Locus of control, authoritarianism, type a orientation, machiavellianism, self-monitoring
Type A personality
a person oriented toward extreme achievement, impatience, and perfectionism
predisposition to act in a certain way
discomfort felt when attitude and behavior are inconsistent.
the degree to which an individual feel positive of negative about a job
What are the 7 job satisfaction facets most commonly measured?
work itself, quality of supervision, co-workers, opportunities, pay, work conditions, security
the extent to which an individual is dedicated to a job
the loyalty of an individual to the organization
what are the 2 dimensions of organizational commitment?
rational commitment and emotional commitment
willingness to help others and do extra, and feeling positive about the organization
a willingness to "go beyond the call of duty" or "go the extra mile" in one's work
an ability to understand emotions and manage relationships effectively
strong feelings directed toward someone or something
What are Daniel Goleman's 4 emotional intelligence competencies?
self-awareness, social awareness, self management, relationship management
the ability to understand our own emotions and moods, and to understand their impact on our work and others. (Goleman)
the ability to empathize, to understand the emotions of others and to use this understanding to better relate to them. (Goleman)
the ability to think before acting and to be in control of otherwise disruptive impulses. (Goleman)
social awareness, the ability to establish rapport with others in ways that build good relationships and influence their emotions in positive ways. (Goleman)
generalized positive or negative feelings or states of mind.
the spillover of one's positive or negative moods onto others.
a state of tension experienced by individuals facing extraordinary demand, constraints, or opportunities.
anything that causes stress
stress that acts in a positive way to increase effort, stimulate creativity, and encourage diligence in one's work.
stress that impairs the performance of an individual.
physical and mental exhaustion from work stress.
aggressive behavior toward co-workers or the work setting.
Individual Behavior Sets:
1. task performance, customer service, productivity
2. abssenteeism, turnover, job disengagement
3. helping, volunteering, job engagement
4. antisocial behavior, intentional wrongdoing
Name the 4 individual behavior sets.
performance, withdrawal, citizenship, dysfunctional
In a psychological contract, what does the individual receive from the organization? (6)
pay, training, benefits, opportunity, respect, security
In a psychological contract, what does the organization receive from the individual? (5)
effort, time, creativity, loyalty, commitment
what are 5 possible effects of intense or long term stress?
lower performance, lower satisfaction, workplace rage, personal problems, poor health
exhaustion and burnout from stress can include...? (4)
lack of energy, emotional distress, bad attitude, poor self-esteem
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