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Chapter 3 BM Review
Terms in this set (34)
earns the respect and cooperation of employees to effectively accomplish the work of the organization
the ability to influence individuals and groups to cooperatively achieve common goals
refers to how well people get along with each other when working together
getting people to support same goals and work well together to accomplish them
gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done
one who encourages workers to share in making decisions about their work and work-related problems
gives little or no direction to employees
understands employees and job requirements and matches actions and decisions to the circumstances
comes from the position the manager holds in the organization
power based on the ability to control rewards and punishments
power given to people because of their superior knowledge about the work
power because others identify with and want to be accepted by them
are prescribed guides for actions and conduct
are regulations created to maintain an effective working environment in a business
What are the common leadership traits?
Intelligence, Judgement, Objectivity, Initiative, Dependability, Cooperating, Honesty, Courage, Confidence, Stability, Understanding
Are people born with necessary skills to be effective leaders?
What are the different types of human relation skills?
Self-understanding, understanding other, communication, team building, developing job satisfaction
What is power?
The ability to control behavior
What are the four types of power
Position, Reward, Expert, Identity
What type of power is most likely to influence behavior when a manager is knowledgeable about industry trends, competition, and new technology?
What type of power results from the manager's knowledge and skills?
What type of power is displayed when managers increase employees' salaries when they meet the goals established to them?
What type of power is used with experienced or well-liked employees?
What types of powers are granted to managers by employees because employees determine the managers are worthy of it?
Identity and Expert Power
What can a manager do if employees do not seem to enjoy their work?
Ask them to be part of the decision making process
What are the four types of leadership styles?
Autocratic, Democratic, Open, Situational
What type of leader is usually most efficient?
What type of leadership style would encourages shared decision-making?
Which management style would work best with employees who have their own specialized jobs and are expert in them?
The most effective managers usually have what a type of leadership style?
Why are work-rules created?
To maintain a safe and affective work environment
When developing work rules, what can managers do to earn employee respect and support?
Involve the employees in making the rules
What are labor unions?
An organization of worker formed to represent their common interests in improving wages, benefits, and working conditions
What are some guidelines fro enforcing work rules?
- Explain work rules and provide written copies of the rules to all employees
-Acquaint employees with penalties fro work rule violations and make sure they understand the penalties as well as when and how they will be applied
-Investigate possible rule violations thoroughly before determining the violation and the penalty
-Consider any special circumstances before determining the violation and the penalty
-ACT as soon as possible after investigating a violation and deciding on the action to be taken
-Inform the employee who violated a work rule of the rule that was violated, the penalty that will be applied, and the reason for the penalty
-Treat similar violations consistently
-Punish in private and praise in public
-Encourage employees to follow work rules by rewarding those who consistently follow the rules
OTHER SETS BY THIS CREATOR
Ch. 7 Cognition, Language, & Intelligence Objective
Ch. 6 Memory Objective
Ch. 5 Learning Objectives