Collections of people who work together and coordinate their actions to achieve a wide variety of goals, or desired future outcomes.
The planning, organizing, lending, and controlling of human and other resources to achieve organizational goals efficiently and effectively.
High-performing organizations are ____&____.
efficient and effective
A measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals.
A measure of how well or how productively resources are used to achieve a goal.
A measure of the appropriateness of the goals that managers have selected for the organization to pursue and of the degree to which the organization achieves those goals.
Give 3 Reasons to Study Management
1. The More Efficient/Effective use that organizations can make of those resources, the greater the relatice well-being and prosperity of people in that society. 2. Almost all of us encounter managers. 3. Might help you get a job if you understand managers/management.
Name 4 Tasks Of Management (p.o.l.c.)
Planning, Organizing, Leading, Controlling
Identifying and selecting appropriate goals; one of the four principal tasks of management.
A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals.
Structuring working relationships in a way that llows organizational members to work together to schieve organizational goals; on of the four principal tasks of management.
A formal system of task and reporting relationships that coordinates and motivates organizational members so that they work together to achieve organizational goals.
We will always assume _____ factors and an _______ system
We will always assume environmental factors and and open system.
to provide a solution that is both satisfactory and sufficient
What do managers do?
Deal with uncertainty!
Closed System's 4 Points
Inputs-Convert-Outputs-Resources generated(put back into the inputs to go through again).
Difference between open and closed systems?
We take an ______approach in this class?
"What we do", a set of knowledge and skills that make the organization superior to competitors and create value for customers
"Who are what does the core competency"
"Our Reasons for Existence"-competing for resources to get an advantage.
What are the 3 levels of managers
Top, Middle, and First-Line Managers.
Who are the managers in direct contact with?
What are the 4 Building Blocks of Competitive Advantage?
Efficiency, Innovation, Quality, and Responsiveness to Customers
Name an 18th Century Economist
each worker does every step
each worker is specialized in one step.
The process by which a division of labor occurs as different workers specialize in specific tasks...over time increases efficiency and leads to higher organizational performance.
Evolution of Management Theory
increasingly trying to find better ways to satisfy customer needs. (closing decades of the 19th century).
A formal system of organization and administration designed to ensure efficiency and effectiveness.
A bureaucracy should have...(4 things)
1.Clearly Specified system of tasks and role relationships. 2. System of written rules and standard operating procedures that specify how employees should behave. 3. Clearly specified hierarchy of authority. 4. Selection and evaluation system that rewards employees fairly and equitable.
ideas or knowledge written down
Ideas or knowledge that can't be written down.
Formal written instructions that specify actions to be taken under different circumstances to achieve specific goals.
Standard Operating Procedures (SOPs)
Specific sets of written instructions about how to perform a certain aspect of a task.
Unwritten, informal codes of conduct that prescribe how people should act in particular situations and are considered important by most members of a group or organization.
Fayol's 14 Principles of Management (he believed did what?)
Increased the efficiency of the management process.
The average worker is lazy, dislikes work, and will try to do as little as possible.
assumes that workers are not inherently lazy, do not naturally dislike work, and, if given the opportunity, will do what is good for the organization.
Management Science Theory (Name the 4)
Quantitative Management, Operations management, total quality management, and management information systems.
utilizes mathematical techniques
provides managers with a set of techniques that they can use to analyze any aspect of an organization's production system to increase efficiency.
Total Quality Management
focuses on analyzingan organization's input, conversion, and output activites to increase product quality.
Management information systems
helps managers design systems that provide information about events occurring inside the organizations as well as in its external environment-information that is vital for effective decision making.
The management science theory person wants the right answer...which is a ________ system.
The set of forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources.
In an open system ____________ becomes a central concern.
What are the stages of The Organization as an Open System.
1. Input Stage 2. Conversion Stage 3. Output Stage (Sales of outputs allow organization to obtain new supplies of inputs...then the stages are repeated)
the working together of two things (muscles or drugs for example) to produce an effect greater than the sum of their individual effects (example in class 2+2=5)
There is no one best way to organize.
An organizational structure in which authority is centralized, tasks and rules are clearly specified, and employees are closely supervised.
An organizational structure in which authority is decentralized to middle and first-line managers and tasks and roles are left ambiguous to encourage employees to cooperate and respond quickly to the unexpected.