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operations and suply chain management ch 5
Terms in this set (40)
When different products require different amounts of a resource's time, the process has _______ flow unit(s).
Attrition losses refer to flow units that exit the process ______ completion.
True or false: Consider the applications for a driver's license in the department of motor vehicles. Suppose those who are getting a driver's license for the first time must take an extra test that is administered by a designated staff member. To analyze the processes in this department, one would need a different flow unit for those who have to renew their driver's license and a different one for those who are getting a driver's license for the first time.
The combination of different flow unit types moving through a process is referred as Input Field 1 of 1 product unavailable correct ____
In a process flow diagram with multiple types of flow units, different ______ capture the different types of flow units.
When different products follow different paths through a process, the process has _______ flow unit(s).
A process wherein each step reliably performs high-quality work will have ____ attrition losses.
In the demand table, if a "0" is shown as a flow quantity for a particular combination of resource and flow type--say, Resource A and Type 3--then Type 3 does not pass through Resource A.
When two products require different resources in a process you must define them as different flow units.
When a product mix exists, every flow unit follows identical steps and completes the entire process.
When determining how much work each resource is capable of doing, indicate which of the following are the goals that we want to accomplish.
-determine the maximum flow rate
-find the bottleneck
-evaluate the actual flow rate through the process
To depict different flow units, different colors or labels are attached to the ______ in the diagram.
To calculate the total demand rate for a resource, ________.
add the demand table entries in the appropriate row for the resource
A process that has one type of flow through a series of resources.
Demand is the same across resources
A process that has multiple types of flow patterns through a series of resources.
Demand varies across resources.
in terms of improving a process with multiple flows--through capacity addition--which of the following is the most important goal?
find the bottleneck
Capacity alone does not dictate the bottleneck because the resource with the lowest capacity may be visited the ______ often
To calculate the total demand for resource, you sum over the different flow unit ______
: In a process with multiple flows, all of the resources have the same demand.
Implied utilization can be greater than 100%.
Which metric cannot exceed 100%
If a resource has implied utilization greater than 100%, then it is always the bottleneck.
When determining the bottleneck in the presence of multiple flow units you must recognize that not every flow unit is going to every _________
The lower the capacity at a resource, the _____ its implied utilization.
: One ought to add capacity only to the resource with the highest implied utilization.
Which metric allows you to deduce how much demand exceeds the capacity of the process
With multiple flow unit types the bottleneck is the resource with the ______ implied utilization.
The demand table shows the number of types of flows that need to be processed by each
When determining which resource to add capacity to, one should consider both __________
utilization and ___________margin.
In a demand-constrained process with multiple flows, the capacity for each flow is ______ its demand
Management ______ affect the maximum flow rate of a given customer type.
If the process' maximum implied utilization increases and everything else remains the same, then the maximum flow rate of a flow ______.
If a process with multiple flows is demand-constrained, then the actual flow rate equals the ______.
demand for the flow
In a supply-constrained process with multiple flows, the capacity for some flows will exceed demand
List--from the beginning to the end--the order of steps required to find the bottleneck and flow rates in a process with multiple flows.
To determine hourly capacity expressed in minutes of work per hour at a resource, ______ the number of workers by 60 minutes per hour
The capacity of a worker should always be expressed in "minutes of work per hour."
Patient is an appropriate flow unit for process analysis when different patients require different amounts of time with a doctor
Which of the following is the correct measure of capacity for an orthopedic doctor who treats a variety of patients?
Minutes of work per hour
Four workers will provide an hourly capacity of ______
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