Managing Change Practice Test

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Which of the following is an impediment to change?
-Differences in functional orientation
What is the main reason behind companies losing their effectiveness?
-inability to change
Organizational inertia refers to the tendency of an organization to ________?
-resist change and maintain the status quo
Which of the following characteristics of organizational structure is most likely to increase the responsiveness of the organization to environmental changes?
-extensive use of mutual adjustment
Which of the following characteristics of organizational structure is most likely to resist organizational change?
-standardization of behavior through rules and procedures
Which of the following terms refers to a pattern of faulty decision-making that occurs in a team when members discount negative information in order to arrive at a unanimous agreement?
-groupthink
According to the force-field theory, when the two sets of opposing forces, force for change and resistance to change, are evenly balanced in an organization, the organization _______?
-is in a state of inertia
Which of the following statements is true regarding evolutionary change?
-Evolutionary change is gradual and incremental
Which of the following is true regarding revolutionary change?
-revolutionary change is broadly focused
Which of the following terms refers to a sequence of stages of growth and development through which organizations may pass?
-organizational life cycle
Which of the following statements is most likely to be true about generalists?
-generalists can often outcompete specialists when there is considerable uncertainty in the environment
______ concentrate their competences and skills to compete for resources in a single niche.
-specialist organizations
Which of the following theories proposes that an organization must gain legitimacy in the eyes of stakeholders in order to grow and survive?
-institutional theory
Which of the following statements is true regarding programmed decision-making?
-programmed decision-making allows an organization to increase its efficiency and reduces the costs of making goods and services
Which of the following statements is true regarding nonprogrammed decision-making?
-Nonprogrammed decision-making forces managers to rely on judgment, intuition, and creativity to solve organizational problems.
Which of the following is an assumption of the Carnegie model of decision-making?
-decision making is affected by the preferences and values of decision makers
According to the ________ model of organizational decision-making, when selecting a set of new alternative courses of action, managers tend to choose those that are only slightly different from those used in the past, thus lessening their chances of making a mistake.
-incrementalist
Which of the following statements is true regarding the incrementalist model?
-this model implies that managers rarely make major decisions that are radically different from decisions they have made before
Which of the following models of organizational decision-making, developed by Henry Mintzberg and his colleagues explains why and how managers make nonprogrammed decisions?
-unstructured model
The _______ model of decision-making turns the decision-making process around and argues that managers are as likely to start decision-making from the "solution side" as from the "problem side." In other words, decision makers may propose solutions to problems that do not exist: they create a problem they can solve with solutions that are already available.
-garbage-can
According to Anderson and Tushman, a technological discontinuity is a?
-quantum innovation
_______ technological change refers to a fundamental shift in technology that revolutionizes products or the way in which they are produced.
-quantum
_______ technological change refers to the improvements that are continuously made to particular technologies over time.
-Incremental
Which of the following is true regarding an *incremental innovation?
-total quality management (TQM) is an example of an incremental innovation
_______ are entrepreneurs inside an organization who are responsible for the success or failure of a project.
-intrapreneurs
A_______ organization is one in which innovation is going on at all hierarchical levels and across all functions and divisions
-knowledge-creating
According to Pondy, all organizational conflict arises because _________.
-different organizational subunits have different goals.
According to Thompson's model of technology, which of the following types of task interdependence among subunits is most likely to lead to a conflict?
-sequential task interdependence
In which of the following situations is the potential for conflict is highest in an organization?
-Subunits in the organization are highly interdependent
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