Ch2 - Develop Effective Personal Comm. Style

A guide to computer user support for help desk and support specialists - Fred Beisse - Cengage 4th
Personal Communication Style
Result of a series of decisions about how to communicate
to proficiency level
Match Speed
but not condescending
Speak Slowly
acronyms & gender
No wordiness, long words, overly tech terms, __________, or ____________
questioning or unsure
rising inflections @ ends of sentences indicate
be comfy with them
what to do with pauses
hand positivity
Dont lay blame