49 terms


A hierarchy
is composed primarily of experts trained for different functions
Maintaining the organizations financial records is a business function of
the owners of speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the
people dimension
which of the following is an example of a business using information systems to create new products and services
Apple's creation of the iPod
legal and regulatory compliance is an example of the________ dimension of business problems
An intranet uses
internet technology within the boundaries of the firm
assume you work for package delivery service in a major metropolitan area, and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?
identify the problem, design alternative solutions, choose the best solution, and then implement the solution
transfers processed information to the people who will use it or to the activities for which it will be used
which of the following choices may lead to competitive advantage(1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real-time?
1,2, and 3
one of the most frequent errors in problem solving
rushing to judgement
the failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates
the continious nature of problem solving
An information system system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support
decision making and control in an organization
which of the following statements is NOT true?
the impact of domestic IT outsourcing has been very disruptive to some regional areas of the US
Inadequate database capacity is an example of the_______ dimesion of business problems
Verizons implementation of a web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of
improved decision-making
the fundamental set of assumtions, values, and ways of doing things that has been accepted by most of companys members is called its
an example of a business using information systems for customer and supplier intimacy is
JC Penneys information system that allows its contract manufacturer to see what garments have been sold and need to be replaced
the first step in the four-step model of business problem solving is
identifying the problem
the six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy ; improved decision-making; competitive advantage; operational excellence, and
journalist Thomas Friedmans description of the world as "flat" referred to:
the flattening of economic and cultural advantages of developed countries
business processes
include informal work practices
order data for baseball tickets and bar code data are examples of
raw input
electronic computers and related software programs are the technical foundations, the tools and materials, of:
modern information systems
an information skill important for an accounting major would be:
an understanding of system and network security issues
converting raw data into a more meaningful form is called
Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:
organizational dimension
An example of raw data from a national chain of automobile stores would be
1 Toyota RAV4 sold january 7,2008 in Louisville, kentucky-$28000
operations management as a discipline is directly relevant to three occupational categories
industrial production managers, operations analyst, and administrative service managers
data management technology consist of
the software governing the organization of data on physical storage media
the field that deals with behavorial issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employess in the firm is called:
management information systems
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. this is an example of using information systems to support a business strategy of
customer and supplier intimacy
based on your reading of the case dscusing mobile handhelds, Doylestown hospitals use of iPhones is an example of using information systems to enhance which of the following generic business objectives
improved decision making
In choosing the best solution for a business problem, one of the most important considerations is
existing resources and skills
aging hardware and outdated software are examples of the ________dimensions of business problems
the final step in the four-step model of business problem solving is
The use of information systems because of necessity describes the business objective of:
as discussed in the chapter opening case, the Yankees' use of information system in their new stadium can be seen as en effort to achieve which of the primary business objectives
operational excellence
a major criterion in deciding the most important perspective of a business problem is called
the hardware and software used to transfer data in an organization is called
networking and telecommunications technology
in a hierarchical organization, the upper levels consist of
managerial, proffesional, and technical workers
poor business processes and unsupportive culture are examples of the ________ dimensions of business problems
financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals
senior managers
branding products is a business function of:
the three activities in an information system that produce the information organizations use to control operations are
input, processing, and output
the average number of tickets sold daily online is an example of
meaningful information
an example of a business using information systems to attain competitive advantage is
Toyotas legendary TPS that has created superlative efficiencies and enabled Toyota to become the worlds largest auto maker
the culture of UPS places service to the customer among the companys highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading in chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?
the business culture provides the vision and inspiration for information system solutions
which of the following would not be considered part of the implementation phase of problem solving?
evaluating a selction of software packages for implementing a new business process
the move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of