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A hierarchy

is composed primarily of experts trained for different functions

Maintaining the organizations financial records is a business function of


the owners of speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the

people dimension

which of the following is an example of a business using information systems to create new products and services

Apple's creation of the iPod

legal and regulatory compliance is an example of the________ dimension of business problems


An intranet uses

internet technology within the boundaries of the firm

assume you work for package delivery service in a major metropolitan area, and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?

identify the problem, design alternative solutions, choose the best solution, and then implement the solution


transfers processed information to the people who will use it or to the activities for which it will be used

which of the following choices may lead to competitive advantage(1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real-time?

1,2, and 3

one of the most frequent errors in problem solving

rushing to judgement

the failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates

the continious nature of problem solving

An information system system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support

decision making and control in an organization

which of the following statements is NOT true?

the impact of domestic IT outsourcing has been very disruptive to some regional areas of the US

Inadequate database capacity is an example of the_______ dimesion of business problems


Verizons implementation of a web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of

improved decision-making

the fundamental set of assumtions, values, and ways of doing things that has been accepted by most of companys members is called its


an example of a business using information systems for customer and supplier intimacy is

JC Penneys information system that allows its contract manufacturer to see what garments have been sold and need to be replaced

the first step in the four-step model of business problem solving is

identifying the problem

the six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy ; improved decision-making; competitive advantage; operational excellence, and


journalist Thomas Friedmans description of the world as "flat" referred to:

the flattening of economic and cultural advantages of developed countries

business processes

include informal work practices

order data for baseball tickets and bar code data are examples of

raw input

electronic computers and related software programs are the technical foundations, the tools and materials, of:

modern information systems

an information skill important for an accounting major would be:

an understanding of system and network security issues

converting raw data into a more meaningful form is called


Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

organizational dimension

An example of raw data from a national chain of automobile stores would be

1 Toyota RAV4 sold january 7,2008 in Louisville, kentucky-$28000

operations management as a discipline is directly relevant to three occupational categories

industrial production managers, operations analyst, and administrative service managers

data management technology consist of

the software governing the organization of data on physical storage media

the field that deals with behavorial issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employess in the firm is called:

management information systems

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. this is an example of using information systems to support a business strategy of

customer and supplier intimacy

based on your reading of the case dscusing mobile handhelds, Doylestown hospitals use of iPhones is an example of using information systems to enhance which of the following generic business objectives

improved decision making

In choosing the best solution for a business problem, one of the most important considerations is

existing resources and skills

aging hardware and outdated software are examples of the ________dimensions of business problems


the final step in the four-step model of business problem solving is


The use of information systems because of necessity describes the business objective of:


as discussed in the chapter opening case, the Yankees' use of information system in their new stadium can be seen as en effort to achieve which of the primary business objectives

operational excellence

a major criterion in deciding the most important perspective of a business problem is called


the hardware and software used to transfer data in an organization is called

networking and telecommunications technology

in a hierarchical organization, the upper levels consist of

managerial, proffesional, and technical workers

poor business processes and unsupportive culture are examples of the ________ dimensions of business problems


financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals

senior managers

branding products is a business function of:


the three activities in an information system that produce the information organizations use to control operations are

input, processing, and output

the average number of tickets sold daily online is an example of

meaningful information

an example of a business using information systems to attain competitive advantage is

Toyotas legendary TPS that has created superlative efficiencies and enabled Toyota to become the worlds largest auto maker

the culture of UPS places service to the customer among the companys highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading in chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?

the business culture provides the vision and inspiration for information system solutions

which of the following would not be considered part of the implementation phase of problem solving?

evaluating a selction of software packages for implementing a new business process

the move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of


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