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19 terms

Ch. 3. Emotions, Attitudes, and Job Satisfaction- Organizational Behavior, 11th Edition (Wiley Press)

When we're feeling good there's hardly anything better. But when we're feeling down, it takes a toll on us and possibly others. OB scholars are very interested in emotions, attitudes, and job satisfaction.
STUDY
PLAY
always have an object or something to trigger them
emotions
According to EI, the ability to think before acting and to ontrol disruptive impulses is
self-management
_______ emotions help individuals stay aware of and regulate their relationships with others while _________emotions refer to individuals' feelings based on information external to themselves.
self conscious; social
Pity, envy and jealousy are examples of
social emotions
Social emotions refer to
an individuals feelings based on information external to himself or herself
Emotional labor requirements are especially important in the for of
flight attendants
The frequency and intensity of emotions
have been show to vary across cultures
Affective Events Theory includes
-work environment
-work events
-personal predispositions
-job satisfaction
The __________ component of an attitude is a specific feeling regarding the personal impact of the antecedents while the _________ component is an intention to behave in a certain way based on your specific feelings or attitudes.
affective....behavioral
Whic work attitude feflects feelings that the job servers one's financial, development, and professional interest?
rational commitment
The combination of high job involvement and organizational commitment creates what the Gallop Organization has called
employee engagement
IF John is stealing money from his employer, he is engaging in what type of behaviors?
Counterproductive behaviors
is the range of feelings in the forms of emotions and moods that people experience in their life context.
Affect
are strong positive or negative feelings directed toward someone or something.
Emotions
is an ability to understand emotions and manage relationships effectively.
Emotional intelligence
is the ability to understand our emotions and their impact on us and others.
Self-awareness
is the ability to empathize and understand the emotions of others.
Social awareness
is the ability to think before acting and control disruptive impulses.
Self- management
is the ability to establish rapport with others to build good relationships.
Relationship management