Interpersonal Communication

Test 1
Developmental School of Thought
all communication is interpersonal, on a continuum: not close to very close
Dyadic School of Thought
interpersonal relationship is between two close individuals, interpersonal communication is everything else
Interpersonal Communication
when two people talk, including nonverbal communication
Needed for Interpersonal Communication
effective interpersonal communication
communication competence (social rules/awareness)
field of expression
symmetrical relationship
two people who are very much alike
complementary relationship
two people who are different, but alike enough to have similar interests
messages about messages
begin with qualifiers
relatively specialized lifestyle of a group of people, values, beliefs, artifacts, ways of behaving, ways of communicating
culture learned from birth
learned culture
high-context culture
not dependent on explicit verbal language, information in communication is in context, information from previous communication/assumptions
low-context culture
explicit verbal language
culture shock
honeymoon, crisis, recovery, adjustment
unethical communication
impedment of someone's freedom of choice, must have decision making ability
types of ethical communication
lying, fear and emotional appeals, censor messages, gossiping
effective communication
meta-communication (communication about communication)
cultural sensitivity
rhetorical sensitivity
monitoring and language, right vs. wrong thing to say
monitor your behavior
stimulation, organization, interpretation/evaluation, memory, recall
taking in of stimulus (auditory and visual)
familiar, intense, new
proximity, similarity, closure (bits of information that are missing)
scripts: societal norms
schemata: your experience
attribution theory
our perceptions explain how others may behave
wrongly percieve other's behavior based on our perception
self serving bias
credit taken for the good and blame given for the bad
halo effect
someone can do no wrong
Pygmalion effect
when treated a certain way you will believe you're that way and change your behavior
a whole group is like one person
perceptual accentuation
you only see what you want to see
accurate perception
reduce uncertainty, check perception, analyze perceptions
self concept
image of who you are due to other's perception and social comparisons
self awareness
how much you know about yourself
self realization
self discovery moment
self esteem
how you feel about yourself
self disclosure
communicating information about yourself to others
self effacing humor
making fun of yourself
factors that influence self disclosure
disclosure of others, audience size, topic, gender, relationship
social penetration theory
relationships are like onions, peeling away the onion layers is getting to know you
rewards of self disclosure
knowledge of self ability to cope communication effectiveness
guidelines for self disclosure
motivated, appropriate, clear, reciprical
psychological process, with hearing involved
listening process
receiving, understanding, remembering, evaluating, responding
back-channeling cue and feedback
back-channeling cue
responding while the other is talking to you ex. nodding
feedback (responding)
responding after listening
qualities of effective feedback
immediacy, honest, appropriateness, clarity
active listening
informative, evaluative, theraputic
informative listening
listening to gain information, asking questions, interrupting speaker. ex. class
evaluative listening
listening in order to give opinion
evaluating how new logic fits together
therapeutic listening
empathetic, listening to how you are feeling, hearing
non-listening behaviors
pseudo listening
stage hogging
selective listening
defense listening
insensitive listening
pseudo listening
immitation of actual listening with feedback with just hearing
stage hogging
listening until it is your turn to speak, no listening usually takes place
selective listening
only listening to parts that interest you
defensive listening
taking innocent comments as personal attacks
using everything one says against them
insensitive listening
listen to context but not the meaning
listen more effectively
paraphrase, express understanding if feelings are involved, ask questions