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HM 380 Exam 2 Quiz Questions
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Match
Gravity
Terms in this set (30)
Sellout
Being sold out or over sold
What is the main job of a concierge?
provide information
Which reservation type is mainly through the front desk?
transient
what time do the non-guaranteed rooms get released
4-6pm
Curb appeal
walk in
Date when rooms are released that were not picked up
cut off date
Calling Hotel for information...
provide NO information
What is the Legal Contract for arriving guests?
registration card
Guest charges should go where?
they should be posted to the folio
Which department gets the most complaints
front office
Person who deals with administration
executive housekeeper
area NOT cleaned by housekeeping
kitchen
Accepted Industry term to identify housekeepers working in guest rooms
room attendants
who is in charge of cleaning the lobby elevator
house person
who/where are deficiencies told to...
the front office
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