Milady's Esthetics Chapt 4, Communicating for Success
Communicating for success
Terms in this set (45)
Trust and Loyalty
Is what you earn when you approach a new client with a smile
Before receiving services
A Client should fill out the client in-take form
Is considered a legal document and is a customary written agreemant between the client and the esthetician (salon/Spa) for applying a particular treatment; whether routine or preoperative.
Everyone benefits from compliments
That is why you should offer compliments if you see a co-woker has done something well.
is what everyone in the salon/spa deserves from you
Challenge the managers authority
Is the appropriate action in the event of unetical behavior on the part of the manager, such as sexual harrasment or missappropriating funds.
Good eye contact
is an example of positive nonverbal cue.
When you are wrong
The art of communication
is what you should master in order to thrive in the feild of esthetics.
Strong professional relationships
are based on trust
Perfecting professional communication
Is how you can ensure continues patronege from your clients
15 minutes late
is the amount of time that a client is late when you should ask them to reschedule their appointment.
Habitually late client
is an example of a client that you should schedule as your last appointment preferibly at the end of your day.
is when you should argue with a client
Determine clients objective
is a goal of the "assess" consultation step
nonverbal communication such as crossing your arms and frowning
Example of sensitivity
Choosing your words carefully.
is the best relationship builder
is what every action brings, according to the golden rule
is also know as a questionare
Primary ingredient for success
ability to express your ideas in a professional manner
is very important in esthetics and is the central to success
Is what you can do when you begin with a firm understanding of yourself.
modification when emotions are interfering with work.
guidance offered by supervisors to improve your job performance.
is what you exercise to ensure that your clients information is kept private
is what you exercise when not "picking a side" in a conflict.
Discuss home care
is a goal of the "maintenance" consultaion step.
is a positve nverbal cue
is a cue of hand gestures that are used to scold or embarrass someone
Discuss products client uses
is the "preference" consultation step
happy, calm, confident
is the emotional state when you feel secure
is a particular state when someone is expressing insensitivity.
is what you should avoid when you are confronted with bad behavior
Trust your judgement and uphold your own values
is what you are able to do when you believe in yourself.
Are Clients are different
Is why you should be attentive with all clients to learn what they want
is the act of sharing information successfully between people, or groups of people so thatit is effectively understood.
to avoid breaches of confidentiality
is why a clients consulation should be performed with as much privacy as possible
At the beginning
Is when the "review" step occurs in the clients consultation process
At the end
is when the "repeat" step occurs in the clients consultation process
Listening to the client and then repeating, in your own words what you think what the client is telling you
The "repeat" process
is the most critical step of the consultaion process because it ultimately considers what services you will perform.
human beings are social animals
Is what has been proven by the fact that human beings desire to interact with other people when they feel secure.
When you feel overwhelmed
is when you should ask for help, according to the golden rules of human relations.
Also known as the assessment; the verbal communication with a client that determines what the clients needs are and how you can achieve the desired results. Is what you should do before beginning any part of the serivice