5 Written questions
5 Matching questions
- Competent communicators practice:
- Polychronic Culture
- self-serving bias
- Negativity bias
- Low context culture
- a the tendency to attribute one's successes to internal causes and one's failures to external causes.
- b Sees time as non-linear; expectations for promptness vary according to the relationship
- c believes verbal communication should be straightforward and direct.
"say what you mean and mean what you say"
- d is the tendency to view information in an overly pessimistic way
- e self awareness, adaptability, empathy, cognitive complexity, ethics.
5 Multiple choice questions
- Tries to avoid situations that are unstructured, unclear, or unpredictable
- Physical constructs
- The learned, shared symbols, language, values and norms that distinguish one group of people from another
- Includes all elements of the Action Model, and also suggests that:
Receivers provide feedback through verbal and nonverbal behavior
The context of communication affects its meaning
- Communication relies on multiple channels
Communication passes through perceptual filters
People give communication meaning
Communication has literal meanings and relational implications
Communication sends a message, whether intentional or unintentional
5 True/False questions
stereotyping → the process of attending to a stimulus
Fundamental attribution error → the tendency to attribute others' behaviors to internal rather than external causes.
Recency Effect → emphasize people;s social or professional position, so we notice that a person is a teacher, an accountant, a father, a community leader, and so on.
Attributions have three elements: → Self-serving bias
Fundamental attribution error
collectivistic culture → believes people's primary responsibility is to their families, companies, and communities..