Org B Test #3
Terms in this set (69)
Understand the meaning of emotional intelligence
the power to control one's emotions and perceive emotions in others, adapt to change and manage adversity
What is the difference between functional conflict and dysfunctional conflict?
Functional Conflict: a healthy, constructive disagreement between two or more people
Dysfunctional Conflict: An unhealthy, destructive disagreement between two or more people
What does it mean by jurisdictional ambiguity?
the presence of unclear lines of responsibility within an organization
Know the difference between intrapersonal and intragroup conflict.
Interrole Conflict: a person's experience of conflict among the multiple roles in his or her life
Intrarole conflict: conflict that occurs within a single role
a person's experience of conflict among the multiple roles in his or her life
conflict that occurs within a single role
Understand the difference between intrapersonal conflict and intragroup conflict.
Intrapersonal conflict: conflict that occurs within an individual
Intragroup conflict: conflict that occurs within groups or teams
conflict that occurs within an individual
conflict that occurs within groups or teams
Understand defence mechanisms and displacement
*more than 50% of employees reacted defensively when given criticism about their work
displacement is an aggressive mechanism in which an individual directs hi/her anger toward someone who is not the source of the conflict
an aggressive mechanism in which an individual directs his or her anger toward someone who is not the source of the conflict
Understand the difference between conversion and fantasy
conversion: withdrawal mechanism in which emotional conflicts are exposed in physical symptoms
fantasy: withdrawal provides an escape from a conflict through dreaming
a withdrawal mechanism in which emotional conflicts are expressed in physical symptoms
withdrawal mechanism that provides an escape from a conflict through dreaming
what is compromising and how does it affect relationships?
*intermediate in assertiveness and cooperativeness because each party must give up something to reach a solution to the conflict
*particularly surrendering one's position for the sake of coming to terms
What concept contradicts the statement made by Harold Geneen, former chair of ITT?
If I had enough arms and legs and time, I'd do it all myself --> ironic because even small organizations must divide work so that each person is able to accomplish a manageable piece of the whole
a method of job design that increases the number of activities in a job to overcome the boredom of overspecialized work
a variation of job enlargement in which workers are exposed to a variety of specialized jobs over time
What is the problem with job enrichment as a strategy for work design?
- based on an oversimplified motivational theory
- lack of consideration for individual differences among employees
Understand figure 14.1 from the text specifically what autonomy does to the critical psychological state. What does it do?
experienced responsibility for outcomes of the work
What is the Japanese approach to job design?
- emphasizes the strategic level and encourages collective and cooperative working arrangements
- emphasizes performance, accountability and other- or self-directedness in defining work
What are the negative outcomes of the Mechanistic approach to job design?
- lower job satisfaction
- lower motivation
- higher absenteeism
What is the German approach?
- value hierarchy and authority relationships and as a result are generally disciplined
- highly unionized and their discipline and efficiency have enabled the country to be highly productive while its workers labor substantially fewer hours than Americans do
What is the drawback of the four day workweek?
drawback for employees with many family or social activities on weekday evenings
Differentiation ensure what in an organization?
that all essential organizational tasks are assigned to one or more jobs and that the tasks receive the attention they need
Understand the differences of specialization and departmentalization of horizontal differentiation.
specialization: the degree to which jobs are narrowly defined and depend on unique expertise
basis by which jobs are grouped together
the degree to which jobs are narrowly defined and depend on unique expertise
basis by which jobs are grouped together
Know what complexity is within basic design dimensions
- simple structure: upper echelon
- machine bureaucracy: technical staff
- professional bureaucracy: operating level
- divisionalized form: middle level
- adhocracy: support staff
organizations high in all 6 of the basic design dimensions are said to be ___________.
a centralized form of organization that emphasizes a small technical and support staff, strong centralization of decision making in the upper echelon, and a minimal middle level.
a moderately decentralized form of organization that emphasizes support staff differentiated from the line operations of the organization, limited horizontal decentralization of decision making, and a well-defined hierarchy of authority
a decentralized form of organization that emphasizes the expertise of the professionals in the operating core of the organization
a loosely coupled, composite structural configuration composed of divisions, each of which may have its own structural configuration
a selectively decentralized form of organization that emphasizes the support staff and mutual adjustment among people
What is meant by HPWS?
high-performance work system
Understand a circle organization and its 3 parts
A third emerging structure, crafted by Harley-Davidson in its drive to achieve teamwork without teams.
3 Parts are:
1. create demand
2. create product
3. provide support
Symbols of culture are defined as?
Graduation is fast approaching. This is an example of what type of rite?
rite of passage
What does it meant to have an adaptive culture?
an organizational culture that encourages confidence and risk taking among employees, has leadership that produces change, and focuses on the changing needs of customers
An adaptive organizational culture is one that:
facilitate change to meet the needs of stockholders, customers and employees
symbols of culture in the physical and social work environments
In figure 16.2 of the text, Mastery is part of what stage of socialization?
change of acquisition
Multiple methods used to measure culture is known as __________.
What are the 2 remaining steps of the process change culture in figure 16.3? Understand what needs to happen
1. organization can revise its selection strategies to more accurately reflect new culture
2. organization can identify individuals who resist the cultural change or who are no longer comfortable with the values in the organization
occurs when an organization gains productivity while a person gains work experience
What is an example of a "social" occupation?
counselor, social worker, and member of the clergy
Understand what realistic job preview is and what important function it performs
- gives the employee applying for the job a realistic picture of the job
- allows employee to make more effective job choices
both positive and negative information given to potential employees about the job they are applying for, thereby giving them a realistic picture of the job
realistic job preview
What are all the emotional intelligence (EI)?
self-awareness, self-control, trustworthiness, confidence and empathy
What are the 4 stages of the career model?
first stage of a person's career in which the person learns the job and begins to fit into the organization and occupation
the second, high achievement-oriented career stage in which people focus on increasing their competence
the third stage in an individual's career in which the individual tries to maintain productivity while evaluating progress toward career goals
The final stage in an individual's career in which the individual contemplates retirement or possible career changes
what is the difference between a career path and a career ladder?
path: sequence of job experiences that an employee moves along during his career
ladder: a structured series of job positions through which an individual progresses in an organization
What does the approach career lattice mean?
an approach to building competencies by moving laterally through different departments in the organization or by moving through different projects
As a mentor, what does it mean to facilitate exposure and visibility?
At what stage in the career model can individuals make by sharing their wealth of knowledge and experience with others?
becoming a mentor
What type of change is small in cope, such as incremental improvements?
Change in massive scope is defined as what?
Why does fear of loss occur?
sometimes an advanced technology comes into play to take out that job
According to the change model from Kurt Lewin, which state discards old behavior?
In Kurt Lewin's change model, the maintenance of status quo can be viewed as a(n) ______?
What does it mean to provide survey feedback?
widely used intervention method whereby employee attitudes are solicited using a questionnaire
Under process consultation what processes are most often targeted?
communication, conflict resolution, decision making, group interaction, and leadership
increasing the job knowledge, skills, and abilities that are necessary to do a job effectively
What are the different forms of job redesign?
telecommuting and shifting workers form individual to team-based roles
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