Terms in this set (21)
Lean Customer Relationships
promotes more effective information exchange between the producer and the customer facilitating real time communications without delays
Lean Product Development
Reduces time-to-market with trouble free products
Lean Supply Chains
collaborate strategically with suppliers to develop new products and manufacture the components and sub assemblies on time, minimal price and matching quality/reliability requirements
products/services produced with the minimum amount of material delivered to exactly the right location at the right time with minimal but optimum amount of labor that meets customer cost, customization, quality, and schedule with no wasted material labor, time or excessive flow
Pull / Kanban
A system of cascading process and delivery instructions from downstream to upstream activities in which the upstream supplier does not produce until the downstream customer signals a need.
Physically linking and arranging operation process steps into the most efficient combination to maximize value-added content while minimizing waste; the aim is single-piece flow.
Total Productive Maintenance
A Lean equipment maintenance strategy for maximizing overall equipment effectiveness in support of preventing quality problems or downtime while minimizing process interruption.
Quality at the Source
Inspection and process control by the operators so that they are certain that the product or service passed on to the next process is of acceptable quality.
Point of Use Storage
Raw material, supplies, information, equipment, work, standards, procedures, etc. are stored where they are used or needed
Production: The ability to change tooling and fixtures rapidly (usually in minutes) so multiple products in smaller batches can be run on the same equipment.
Service: The ability to change from one service process to another (usually in minutes) so multiple services can be provided in the same work area.
Consistent performance of a task, according to prescribed methods, without waste, and focused on human movement. All locations that perform this task do so in an identical manner using one process.
Batch size reduction
The best batch size is one-piece flow, or process one and move one. If one-piece flow is not appropriate, reduce the batch to the smallest size possible.
In the Lean environment, the emphasis is on working in teams, whether it be improvement teams or daily work teams. Teams as a collective are proven to be more productive than the sum of the individuals within a team.
A system for workplace organization and standardization.
Seiri organizing and discarding things not used
Seiton neatness/equipment layout in the workplace
Seiso workplace cleanliness
Shitsuke discipline to maintain the other four
The placement in plain view of all operators/operations performance indicators so everyone involved can understand the status of the system at a glance.
Facilities/work area layout designed to support optimum operational sequence. (Minimal buffers, minimal flow time, minimal wasted motion, etc.)
Service dimensions of quality
reliability, empathy, responsiveness, assurance, tangibles
product dimensions of quality
performance, features, aesthetics, serviceability, durability, conformance, perceived quality, reliability
perceived quality - expected quality
eight traditional wastes
overproduction, inventory, defective product, over-processing, waiting, people, motion, transportation
results of lean
lower costs, reduced cycle times, increased competitiveness, greater agility, more market responsiveness and increased profit
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