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Carve-Phone and Seating Scripts
Terms in this set (11)
Answering the Phone
Thank you for calling Carve American Grille in Austin, this is (your name) speaking, how may I assist you?
On the first two pages you will find our specials, brunch menu, and mixology cocktails followed by our all day and dinner menu and ending with our wines and desserts. (Server Name) will be taking care of you. Please enjoy your meal!
Placing a Guest On Hold
May I place you on a brief hold?
Confirmation - Guest Cancels
I'm sorry to hear you won't be dining with us. I have cancelled your reservation and we hope to see you soon!
Retrieving a Call On Hold
Thank you so much for holding, this is (your name) speaking. How may I assist you?
Reservation for 10 or More Guests
All of our parties of 10 or more are booked by our off-site Sales Manager, her name is (Sales Manager's name). May I get your information and she will be in touch as soon as possible?
Guest Does Not Want a Private Room for 10+
I understand. Because we have a limited amount of space for large parties in our restaurant, we still ask that you speak with (Sales Manager's name) as she ensures we do not overbook our restaurant.
Confirmation - Voicemail
Good morning/afternoon/evening this is (name) calling from Carve American Grille in (store name) and I was calling to confirm your reservation with us for a party of (guest count) on (date) at (time) under the name (reservation name). Please call us back at your earliest convenience to confirm at (store phone number). Thank you and have a great day!
Confirmation - Guest Answer - Initial
Good morning/afternoon/evening this is (name) calling from Carve American Grille in (store name) and I was just calling to confirm your reservation with us for a party of (guest count) on (date) at (time) under the name (reservation name)?
Confirmation - Guest Confirms
Wonderful! We look forward to seeing you then. Thank you and have a great day!
Confirmation - Guest Changes Reservation
Absolutely Mr. Smith we now have you all set for (new guest count, new time, new date). Thank you and we look forward to seeing you then!
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