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MIS Chapter 3
Terms in this set (26)
Uses machines to make solid objects, layer by layer, from specifications in a digital file. Also known as additive manufacturing.
Setting strict standards for products, services, or activities and measuring organizational performance against those standards.
the most successful solutions or problem-solving methods that have been developed by a specific organization or industry
Business process Management (BPM)
tools and methodologies for continuously improving and managing business processes
Business process Reengineering (BPR)
A radical redesign of a business process to maximize the benefits of information technology
Competitive forces model
Model used to describe the interaction of external influences, specifically threats and opportunities, that affect an organization's strategy and ability to compete.
Computer-Aided design (CAD) System
Information system that automates the creation and revision of designs using sophisticated graphics software
Activity at which a firm excels as a world-class leader.
The total elapsed time from the beginning of a process to its end
technologies with disruptive impact on industries and businesses, rendering existing products, services and business models obsolete
form of business organization characterized by heavy centralization of corporate activities in the home country of origin
Efficient Customer Response System
System that directly links consumer behavior to distribution, production, and supply chains.
Form of business organization in which a product is created, designed, financed, and initially produced in the home country, but for product-specific reasons relies heavily on foreign personnel for further production, marketing, and human resources.
The capacity to offer individually tailored products or services on a large scale
Form of business organization that concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing
Model of strategic systems at the industry level based on the concept of a network where adding another participant entails zero marginal costs but can create much larger marginal gains.
Activities most directly related to the production and distribution of a firm's products or services.
Product or service's conformance to specifications and standards
A specific measure of quality, representing 3.4 defects per million opportunities; used to designate a set of methodologies and techniques for improving quality and reducing costs.
Activities that make the delivery of a firm's primary activities possible. Consist of the organization's infrastructure, human resources, technology, and procurement.
The expense a customer or company incurs in lost time and expenditure of resources when changing from one supplier or system to a competing supplier or system.
Total quality management (TQM)
A concept that makes quality control a responsibility to be shared by all people in an organization.
Truly global form of business organization where value-added activities are managed from a global perspective without reference to national borders, optimizing sources of supply and demand and local competitive advantage
Value Chain Model
Model that highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.
Customer-driven network of independent firms who use information technology to coordinate their value chains to collectively produce a product or service for a market.
A company that uses networks to link people, assets, and ideas, enabling it to ally with other companies to create and distribute products and services without being limited by traditional organizational boundaries or physical locations.
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