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Terms in this set (150)
Which of the following best describes the process of screening in the medical office setting?
Patients' needs are assessed and prioritized.
Which of the following is an eye specialist?
Mrs. J. has just seen her provider. As she pays her co-payment, she says "Oh dear, the doctor told me to see someone, but I can't remember what he said. I get so confused." You ask her the reason for seeing her provider. She explains that a reoccurring rash on her legs has been bothering her, and her provider wants the other doctor to examine the rash and treat her if possible. Although you will first check with her provider, you are sure she is to see which of the following?
Twenty-five percent of urgent care patients do not have which of the following?
Approximately how many boutique operations are there in the United States?
Who best knows the patient's body and financial situation?
Which of the following communication styles is direct and in-your-face?
Which of the following best describes the major reason communication is of the utmost importance in the health care setting?
Communication serves as the foundation for all patient care
The principle barrier to communication at the point of care is which of the following?
Which of the following is NOT an example of bias or prejudice in today's society?
Certified medical assistants are qualified to work in most ambulatory settings.
Which of the following is NOT one of the Cs of communication?
Which of the following is most appropriately related to nonverbal communication as a language?
We learn nonverbal language first
When communicating within the health profession, which would not be considered a technique to keep in mind?
Patients should be encouraged to not verbalize their feelings.
Which of the following best describes the interview technique used when asking the patient, "Are you still taking your medication?"
Which of the following best describes the interview technique used when asking the patient, "What type of care will you have during your recovery?"
Which of the following must be present to achieve effective verbal and nonverbal communication?
Mrs. Love has just seen the physician and, as you walk her from the examining room, she says, "Dr. Med sure was short with me today." You respond, "Did you get to spend all the time you needed?" Which of the following best describes the communication skill used in your response?
When communicating, what percent of the message is actually communicated by the spoken word?
Which of the following is an example, according to the culture of the United States, of what is considered a comfortable personal space in an intimate setting?
1 1/2 Feet
The common gesture of finger-tapping might mean which of the following?
Which of the following is NOT a roadblock to communication?
Rather than implying that a patient is simply overreacting, a professional should
be sincere, empathetic, and nonjudgmental.
What is a good way to show respect for a shy and quiet patient?
Occasional silence or pauses
Which of the following is the strongest influence in managing any patient's life-threatening illness?
Family and those closest to the patient
Palliative care focuses on
relief of pain and stress.
Which of the following is a major fear of patients with a life-threatening illness?
Pain and loss of independence
To which of the following categories of patients does the Patient Self-Determination Act pertain?
Patients receiving care from Medicare/Medicaid institutions
Which of the following is the most appropriate therapeutic action of the medical assistant when a patient is estranged from his family?
Give the patient referral for a local support group.
In life-threatening illnesses, which of the following is considered the secondary patient?
Family and friends
In the acronym TEAR, the "T" stands for which of the following?
To accept the reality of the loss
Which of the following best describes the tort applicable to the unauthorized release of patient information?
Which of the following best describes the outcome if an informed consent form was not secured as necessary before surgery was performed?
May lead to litigation
Which of the following best describes the legal violation if a medical assistant practices outside his scope of training?
Breach of the standard of care
A patient has cancer and tells the provider not to tell family members about the diagnosis. When the medical assistant talks to the patient's daughter, she states, "I am sorry to hear of your mom's illness." What right has been violated?
Dr. King thinks a patient can no longer be effectively served by him and plans to dismiss the patient from her care. What are the legal charges Dr. King must be careful to avoid in doing this?
A written agreement between providers and their clients for payment of medical bills in more than four installments and information on any finance charges is known as which of the following?
Truth in Lending Act
Which of the following is NOT a provision of the Americans with Disabilities Act (ADA)?
The law applies to all businesses.
Mrs. Love is being prepared for surgery to remove a brain tumor. The neurosurgeon has described the location of the tumor and how he plans to remove it. He discusses the duration of the surgery and the type of anesthesia. He has explained there is no other alternative method to this treatment and also explained that chemotherapy and radiation usually follow surgery. He explained if no surgery is done, the tumor will spread and be fatal. What part of informed consent was omitted from this explanation?
Possible risks and the expected outcomes
Which of the following is the highest authority in the United States?
Any individual who administers, prescribes, or dispenses any controlled substance is required to register with which of the following?
Drug Enforcement Administration
Which of the following claims of negligence would fit into the category of res ipsa loquitur?
Leaving a gauze pad inside a patient after surgery
Which of the following best describes the purpose of a statute of limitations?
Period of time or a deadline for initiating legal action
Which of the following best describes a professional code of ethics?
Brings standards of moral and ethical behavior together in one place
Which of the following statements applies to a medical assistant's knowledge of information in a patient's life acquired in the course of employment?
It should be discussed with the medical assistant's family.
Which of the following treatments is considered an ethical issue and has existing laws or regulations directly affecting the issue?
Allocation of scarce medical resources
Fetal tissue research
All of the above
Which of the following is the most appropriate response when you are confronted with a patient procedure or treatment that is legal but is a bioethical dilemma?
Allow for the patient's right to treatment without your participation.
If an individual has suspected HIV/AIDS and she is infecting unsuspecting individuals, what should the physician do?
Physician can notify the person at risk.
Physician can encourage the infected person to stop endangering others.
If the patient refuses to tell the person at risk, the physician can contact the authorities.
All of the above.
What are biological moral issues arising from advances in modern technology and sophisticated medical research called?
Scientists have already cloned which of the following?
Female Genital Mutilation
can cause infections and pregnancy complications.
Information that is gained by questioning the patient or taken from a form is called _____ information.
Which of the following are not needed when describing a patient's chief complaint?
How many family members are healthy
A filing system in which an intermediary source of reference, such as a file card, must be consulted to locate specific files is called a(n) _____ system.
Releasing a record, with regard to filing it, means
placing a mark indicating that the item is ready for filing
How would you properly index the name "Amanda M. Stiles-Duncan" for filing?
Stilesduncan, Amanda M.
Who is the legal owner of the information stored in a patient's record?
The physician or agency where services were provided
A legal instrument authorizing one to act as the agent of the grantor is called a:
power of attorney
Which of the following is not an advantage to color-coding filing systems?
All of the above are advantages of color coding.
Which of the following is not objective information?
An informed consent form must address which of the following?
All of the above must be addressed.
Risks and benefits of the procedure
Reasonable alternatives to the procedure
Risks and benefits of not performing the procedure
All of the above must be addressed.
When preparing a file for a new patient, the medical assistant should:
All of the above
be sure the patient's name is spelled correctly
review the forms the patient filled out for completeness
copy the insurance card or assure that insurance information is included
An item used to provide space for the temporary filing of materials is called a(n):
The most efficient type of medical record is the:
computer-based medical record
The method of filing whereby one report is laid on top of the older report, resembling a roof, is called:
HIPAA recommends that physicians keep the records on patients who have died for at least:
A nosocomial infection is usually acquired
in the hospital
HIPAA became effective in:
Most healthcare facilities are now interested in:
exceeding standards and providing optimal healthcare to patients
Health information professionals perform which of the following tasks on data?
All of the above
All of the above
Veterans of the U.S. Armed Forces may be covered by
A policy that covers a number of people under a single master contract issued to the employer or to an association with which they are affiliated and that is not self-funded is usually called:
The federal and state-sponsored health insurance program for the medically indigent is called:
A review of individual cases by a committee to make sure that services are medically necessary and to study how providers use medical care resources is called a(n):
The amount of money that the policyholder pays per claim or per accident toward the total amount of an insured loss before the company will pay on the claim is known as the:
Which type of HMO model consists of physicians with separately owned practices who formally organize into a group but continue to practice in their own offices?
Independent practice association
Which of the following individuals would not normally be eligible for Medicare?
A 23-year-old recipient of AFDC
A document that explains what expenses were paid after submission to Medicare and sent to the physician's office is called a(n):
A type of insurance that protects workers from loss of wages after an industrial accident that happened on the job is called:
Insurance that protects a person in the event of a certain type of accident, such as an automobile or plane crash, is called _____ insurance.
The individual entitled to receive benefits from an insurance policy or program is called the:
A payment method in which providers are paid for each enrolled individual in a plan whether or not he or she sees the provider that month is called a _____ plan.
It is not recommended that physicians charge for the following situations except
Which is the best way to work with patients regarding financial matters?
Explain the office financial policies when they make an appointment.
Who should be billed for the treatment of an emancipated minor?
Legal and appropriate procedures that you can use when attempting to locate patients with outstanding balances who move and leave no forwarding addresses include all of the following except:
informing the patient's employers that money is owed to the physician
When a patient files for bankruptcy, the appropriate procedure is to:
file a creditor's claim with the court and/or write off the bill
All of the following statements describe advantages of using small claims court to collect delinquent accounts except:
it is necessary to hire a lawyer to represent the physician
Which of the following examples would you enter in the credit column?
Payments received for medical services rendered
Most medical offices accept which of the following forms of payment?
all of the above
Complete and correct financial records are necessary for:
prompt billing and collection procedures
professional financial planning
accurate reporting of income
All of the above
Minor unpredictable expenses should be paid from:
The financial records of any business should always show:
how much has been collected
how much is owed
how much was earned in a giving period
all the above
The disbursement journal should show:
every amount paid out
Which accounting system has the least chance of errors because of the small amount of posting required?
At the end of the day, you discover a numeric error on an encounter form. All of the following actions should be taken except:
erasing the error cleanly before writing in new numbers
Which statement best describes the relationship between bookkeeping and accounting?
Accounting is a summary of the activities of bookkeeping.
Disbursements in a medical office might include:
All of the above
To determine that the books for the practice are in balance, the medical assistant can perform a(n):
W-2 forms should be given to all employees before what date each year?
Which form is used to apply for a social security card?
Which of the following best describes a susceptible host?
Immunosuppressants and the elderly
Which of the following best describes a portal of exit?
Excretions and secretions
Which of the following links in the infection cycle is the sixth link?
Which of the following is the phase in the immune response in which antibodies are formed?
Which of the following types of immunity is achieved through administration of ready-made antibodies?
Artificially acquired passive
Which of the following diseases does NOT have an available vaccine?
Which of the following is considered an antibiotic-resistant bacteria?
Which medical asepsis process uses various chemicals that can destroy many pathogenic microorganisms?
Which of the following positions may be substituted for the lithotomy position for elderly and physically challenged patients?
Which of the following best describes the body assessment observed when the provider has the patient walk across the room?
Which of the following is the most appropriate position to be in to wait for a general physical examination?
In a sitting position at the end of the exam table.
Which of the following digestive conditions may respond to treatment with antibiotics?
Which of the following is considered part of the eye's accessory structures?
Which of the following is the primary purpose of a guaiac test?
Detect occult blood
Which of the following is a commonly used tool for diagnosis of respiratory disease
Which of the following might be indicated when the medical assistant notices that a patient has difficulty in recalling past events?
Mental status problem
The field of medicine that treats obesity and conditions associated with obesity is known as what?
Cerumen is also known as what?
Where does deoxygenated blood enter the heart?
Which of the following converts cardiac arrhythmia into normal sinus rhythm ?
Why should the ECG tracing be performed in a quiet, warm, exam room away from electrical equipment?
Artifacts are reduced.
Which of the following tests requires injecting the patient with a radioactive substance?
Thallium stress test
If the electrocardiograph is properly standardized, the standardization mark should be how high?
Which of the following is a device placed on the skin that picks up electrical impulses given off by the heart?
Which of the following best describes Leads I, II, and III?
Which of the following would NOT need to be recorded in the Holter monitor patient activity diary?
Name of nearest relative
Which of the following is true about an electron microscope?
Can be used for visualization of viruses
When using the microscope, how is the focus adjusted?
Visualize objects first with the coarse adjustment.
Which of the following blood cells is responsible for the transport of oxygen and carbon dioxide?
When a blood sample cannot be obtained, which of the following should be done?
Advance the needle slightly.
Withdraw the needle slightly.
Try another tube.
All the above.
Which of the following best describes the purpose of additives?
Anticoagulant to prevent clotting
Chemical to help preserve blood
Substance to accelerate the clotting process
All of the above
Which of the following is the most appropriate action when using a phlebotomy tray?
Label with an approved biohazard symbol.
Which of the following is the first step in performing a successful venipuncture?
Put the patient at ease.
Which of the following is the major component of the RBC that transports oxygen?
Which of the following best describes a hematocrit test?
Ratio of the volume of packed red blood cells
Which of the following is the normal range of values for hemoglobin of adult women?
When placing the sealed tubes into the microhematocrit centrifuge, what must be done before closing the lid?
Place the tubes opposite each other, balancing each other across the centrifuge.
Which of the following statements is true about performing an accurate "sed rate" procedure?
Counter must be free of vibrations.
Which of the following is NOT a cellular component of the blood?
What is the most frequently seen parasite in the urine?
Which of the following is the most important technique to stress when instructing the patient in collecting a clean-catch, midstream specimen to avoid contamination?
Cleansing genital area before collection
When you take the specimen from Mrs. Ferguson and examine it for color, it is amber and cloudy. Which of the following best describes the appearance and composition of the urine?
Concentrated; has white blood cells
Which of the following is NOT true regarding the significance of seeing many squamous epithelial cells on microscopic examination?
Indicates possible squamous cell cancer
Which of the following is the nuclear material in all cells?
Which of the following is used for a stab culture?
Which of the following is the agent that acts as a mordant in the Gram stain process?
Which of the following best describes the use of the colony streaking technique?
Plant and urine cultures
After the agar plate has been inoculated and properly labeled, what must you do with the plate?
Turn it upside-down, and place in the proper environment for growth.
When a patient has a bacterial infection that is not responding to the antibiotic, what test might the physician order?
Which of the following is a serious issue caused by hookworm infection?
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