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Thompson Chapter 5 Notes - Teams
Terms in this set (59)
The interpretation of events that assists with an accurate analysis of a situation.
Recommendations on ways to improve a problematic situation.
How to measure team effectiveness (4 things)
(This will be on exam)
How to measure team productivity
Ability to achieve a goal, and have that be accepted by the end user.
How to measure team cohesion
How well does this team work together? Do they work together well enough that they would be willing to work together again?
How to measure team learning?
Are team members better off for being on that team? Are team members growing and enhancing their skills?
How to measure team integration
How well the team's goals are aligned with the overall organizational goals
What are the three aspects of Team context?
What are the three aspects of Essential Conditions?
The culture in which the team has to do their work
Team design in terms of internal functioning
One of the things that create team culture is?
What are prescriptive norms?
What should be done
What are prospective norms
Things that we don't think are acceptable
What should be avoided
Why may people not engage?
Because of a belief of a lack of ability
(They check out because they don't think they can do it)
What is goal contagion
Form of norm setting in which people adopt a goal held by others.
What are five critical things that team members must be able to do?
Collaborative problem solving
Goal setting and performance management
Planning and task coordination
What is expertise?
These are the knowledge, skills, and abilities (KSA's) to accomplish the task
When does "Choking under Pressure" occur?
when a person's performance declines despite incentive for optimal performance
What are the two response when someone is stressed?
The challenge response and the threat response
What is social facilitation?
Predictable enhancement in performance in the presence of others
What is social inhibition?
Person becomes concerned with discrepancies between their performance and standards of excellence
What is flow?
Flow is a psychological state in which a person is highly engaged in a task - so interested they lose track of time, and the process of engaging the task is its own reinforcement
What is group potency?
This is the belief the group has in themselves. It is a significant predictor of actual performance
What does motivation gains refer to?
These are circumstances that increase the effort expended by group members in a collective task
What is social loafing?
This is a steady decline in motivation as the group size increases.
People's motivation often diminish in a team, especially the larger the team grows, the less likely it is that any one person will work as hard as they can
What is the difference between free riding and social loafing?
Free riding has to do with one individual - one person stops
Social loafing means that the group as a whole slows down work
This equation is not testable, but still important
AP = PP + S - T
What are the three elements of the integrated model of team performance?
1: Team Context
2: Essential Conditions
3: Team Performance
This is the larger organizational setting within which the team does its work. This includes the design of the team in terms of its internal functioning, and the culture of the team.
Even if a team has expertise, engagement, and execution skills, what will hurt that team?
Lack of critical organizational infrastructure, such as information, tools, equipment, space, raw materials, money, and human resources.
T/F Even when someone feels as if the work environment is unjust, they will not engage in deviant behaviors.
False - People are more likely to engage in deviant behaviors when they feel as if the work environment is unjust.
What does team design refer to?
This refers to the observable structure of the team
(Whether it is manager led or self managing)
What is team culture?
The personality of the team.
T/F - The attitudes of one's closest peers strongly affect behaviors like absenteeism
What is a Referent group?
This would be someone's closest peer.
What are the three essential conditions that must be in place for a team to be successful?
1: Possess the relevant expertise to perform the task
2: Be engaged and motivated to perform the task
3: Execute the task by coordinating with other team members.
What are the five crucial skills for team members?
1: Conflict resolution
2: Collaborative problem solving
4: Goal setting and performance management
5: Planning and Task Coordination
What is goal setting and performance management?
Establish specific, challenging, and accepted team goals.
What is one consistent predictor to team effectiveness?
T/F - The physical presence of other people is stimulating, and this greater arousal acts as a motivator of behavior.
What is social facilitation?
This is the predictable enhancement in performance that occurs when people are in the presence of others.
What is social inhibition?
This occurs when people are the center of attention and are concerned with discrepancies between their performance and standards of excellence
When does anxiety occur in flow?
This occurs when a task is too challenging for the person's skill level.
When does arousal occur in flow?
This occurs when a person is challenged by a task and has some of the skills necessary to achieve performance success, but not all of them.
(They are stretched by a challenge)
When does control occur in flow?
This occurs when a person has complete master of a task, but is not challenged.
When does boredom occur in flow?
This occurs when a talented person is not challenged or are given tasks that are too mundane.
When does a challenge occur?
This occurs when there is an opportunity for self-growth with available coping strategies.
When does a threat occur?
This occurs when the situation is perceived as leading to failure with no available coping strategies.
T/F - Group Potency is a significant predictor of actual performance
True - It is
This is the idea that people in groups often do not work as hard as they do when alone.
What are the reasons why people free ride?
1: Diffusion of responsibility
2: Reduces sense of self-efficacy
3: "Sucker Aversion"
What is diffusion of responsibility?
This is the idea that people are more willing to free ride when there are more people in the group.
What is sucker aversion?
This is when someone doesn't want to do work because they feel like they will be left doing all of the work and getting little to no credit.
This usually ends up becoming a self-fulfilling prophecy.
T/F Posting each member's contributions will cause social loafing to increase.
False - It will cause social loafing to decrease.
T/F Cohesive teams are more inclined to social loafing
False - They are less inclined to social loafing.
What is a team charter?
This is a written statement of objectives and practices. Laying a solid foundation of teamwork and task work is essential for sustained performance.
T/F - People have a need for growth, development, and fulfillment.
What are the four aspects of team performance
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