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61 Taking Messages Part 2!! 16

Terms in this set (13)

Do not assume that a single method of communication will
meet everyone needs
Collect your patient's preferred method of
communication
Some will prefer a
voice message or email
Some will want the traditional
postcard
Many of your patients still want a
text message
Your capability to respect this preference for patients will not only demonstrate good customer service, but
also exhibit your practice's technological sophistication
Email has grown to be an
essential tool in this age of technology
The use of email can
increase productivity, decrease cost, and be included in new marketing ways for a dental practice
There is an increasing awareness of privacy issues when sharing patient record between
specialists, dentist, and laboratories through email
A violation occurs when transmitting
protected health information by email
Regulations such as HIPPA, and the Candadian equivalent PIPEDA, have established
very specific guidelines for the handling of patient information
Electronic transmission of patient information creates
multiple opportunities for the potential loss of data
An office should look into a HIPPA compliant system that requires a
secure login when using email
Sets with similar terms