21 terms
CHAPTER FIVE: MANAGEMENT'S SOCIAL AND ETHICAL RESPONSIBILITIES
SOCIAL RESPONSIBILITY: DEFINITION AND PERSPECTIVES
- ________________ (CSR)
- The idea that business has:
- Social obligations above and beyond _____________
- Social obligations to constituent groups in society other than stockholders and beyond that prescribed by ___
- Organizations include ________, __________, and ______responsibility in their core business strategies.
- ________________ (CSR)
- The idea that business has:
- Social obligations above and beyond _____________
- Social obligations to constituent groups in society other than stockholders and beyond that prescribed by ___
- Organizations include ________, __________, and ______responsibility in their core business strategies.
corporate social responsibility, making a profit, law, financial, environmental, social
philanthropic responsibility: do what is ______.
desired by global stakeholders
ethical responsibility: do what is _______.
expected by global stakeholders
legal responsibility: do what is _______.
required by global stakeholders
economic responsibility: do what is _______.
required by global capitalism
SOCIAL RESPONSIBILITY: DEFINITION AND PERSPECTIVES (CONT.)
WHAT DOES SOCIAL RESPONSIBILITY INVOLVE?
- ________action
- Action is taken ________lawsuits or other events force a firm to act on a matter.
- An emphasis on ________, ________
- Emphasis is on how the decision to act was reached, not on the decision itself.
WHAT DOES SOCIAL RESPONSIBILITY INVOLVE?
- ________action
- Action is taken ________lawsuits or other events force a firm to act on a matter.
- An emphasis on ________, ________
- Emphasis is on how the decision to act was reached, not on the decision itself.
voluntary, before, means, not ends
WHAT IS THE ROLE OF BUSINESS IN SOCIETY?
- The ____________Model (Adam Smith)
- An "_____________" (i.e., the efforts of competing entrepreneurs) promoted the public welfare when individuals tried to maximize short-run profits in pursuit of their own economic self-interests.
- Equates _____-___ ________to social responsibility
(TOMS - ILLUSION OF SOCIAL RESPONSIBILITY - THEY REALLY MAKE MONEY OFF OF IT)
- The _____________Model
- Business has an obligation to meet the needs of the many groups in society besides stockholders in its pursuit of profit.
- _____________: Systematically identifying all the parties that could possibly be affected by the company's performance
(BEER COMMERCIALS - DRINK RESPONSIBLY - THEY SAY THIS BECAUSE OF MADD)
- The ____________Model (Adam Smith)
- An "_____________" (i.e., the efforts of competing entrepreneurs) promoted the public welfare when individuals tried to maximize short-run profits in pursuit of their own economic self-interests.
- Equates _____-___ ________to social responsibility
(TOMS - ILLUSION OF SOCIAL RESPONSIBILITY - THEY REALLY MAKE MONEY OFF OF IT)
- The _____________Model
- Business has an obligation to meet the needs of the many groups in society besides stockholders in its pursuit of profit.
- _____________: Systematically identifying all the parties that could possibly be affected by the company's performance
(BEER COMMERCIALS - DRINK RESPONSIBLY - THEY SAY THIS BECAUSE OF MADD)
classical economic, invisible hand, short-run profitability, socioeconomic, stakeholder audit
ARGUMENTS FOR AND AGAINST CORPORATE SOCIAL RESPONSIBILITY:
Arguments For:
- Business is ________involved in social issues.
- Business has the ________to tackle today's complex societal problems.
- A better ________means a better environment for doing ________.
- Corporate social action will prevent ___________ ______.
Arguments For:
- Business is ________involved in social issues.
- Business has the ________to tackle today's complex societal problems.
- A better ________means a better environment for doing ________.
- Corporate social action will prevent ___________ ______.
unavoidably, resources, society, business, government action
TOWARD GREATER SOCIAL RESPONSIBILITY
- ________of Responsibility
- Those who do not use power in a socially responsible way will eventually ______.
- If business does not meet the challenge of social responsibility, then __________reform legislation will force it to meet its obligations.
- ________of Responsibility
- Those who do not use power in a socially responsible way will eventually ______.
- If business does not meet the challenge of social responsibility, then __________reform legislation will force it to meet its obligations.
iron law, lose it, government
SOCIAL RESPONSIBILITY STRATEGIES:
Reactive Strategy
- Denying responsibility while striving to ____________________ by resisting change
Defensive Strategy
- Resisting additional ________ with legal and public relations tactics
Accommodation Strategy
- Assuming social responsibility only in response to ________from interest groups or the government
Proactive Strategy
- Taking the ________in formulating and putting in place new programs that serve as role models for industry
Reactive Strategy
- Denying responsibility while striving to ____________________ by resisting change
Defensive Strategy
- Resisting additional ________ with legal and public relations tactics
Accommodation Strategy
- Assuming social responsibility only in response to ________from interest groups or the government
Proactive Strategy
- Taking the ________in formulating and putting in place new programs that serve as role models for industry
maintain the status quo, social responsibilities, pressure, initiative
DEGREE OF SOCIAL RESPONSIBILITY
________: deny or ignore responsibility
________: put up a fight
________: accept social responsibility in response to pressure
________: take the initiative; establish a positive model for the industry
________: deny or ignore responsibility
________: put up a fight
________: accept social responsibility in response to pressure
________: take the initiative; establish a positive model for the industry
reaction, defense, accommodation, proaction
WHO BENEFITS FROM CORPORATE SOCIAL RESPONSIBILITY:
________
- The unselfish devotion to the interests of others
Research Findings
- There is a positive correlation between industry ________on a socially responsible issue (pollution control) and profitability.
- Corporate social responsibility is a ________ advantage in recruiting. (CORPORATE BETWEEN: SOCIAL RESPONSIBILITY AND PROFIBILITY)
________
- The unselfish devotion to the interests of others
Research Findings
- There is a positive correlation between industry ________on a socially responsible issue (pollution control) and profitability.
- Corporate social responsibility is a ________ advantage in recruiting. (CORPORATE BETWEEN: SOCIAL RESPONSIBILITY AND PROFIBILITY)
altruism, industry leadership, competitive
WHO BENEFITS FROM CORPORATE SOCIAL RESPONSIBILITY (CONT.):
Enlightened Self-Interest
- A business ultimately helps ______ by helping solve social problems.
An Array of Benefits for the Organization
- ___-free incentives to employees
- ________of talented employees
- Help in recruiting the talented and_____ conscious
- Help in swaying _____________
- Improved _________ standards
- Attracting socially conscious ________
- A _________benefit for employees from company donations to charitable causes
Enlightened Self-Interest
- A business ultimately helps ______ by helping solve social problems.
An Array of Benefits for the Organization
- ___-free incentives to employees
- ________of talented employees
- Help in recruiting the talented and_____ conscious
- Help in swaying _____________
- Improved _________ standards
- Attracting socially conscious ________
- A _________benefit for employees from company donations to charitable causes
itself, tax, retention, socially, public opinion, community living, investors, nontaxable
THE ETHICAL DIMENSION OF MANAGEMENT:
Ethics
- The study of ______________ involving the distinction between right and wrong
Business Ethics
- The study of the complex business __________ and ________ that give rise to ethical issues in organizations
Ethics
- The study of ______________ involving the distinction between right and wrong
Business Ethics
- The study of the complex business __________ and ________ that give rise to ethical issues in organizations
moral obligations, practices, behaviors
PRACTICAL LESSONS FROM BUSINESS ETHICS RESEARCH:
Ethical Hot Spots
- Balancing work and ________
- Poor internal ________
- Poor ________
- Work _____, work load
- Lack of ________ support
- Need to meet sales, ______, or profit goals
- Little or no ________of achievements
- Company _______
- Personal financial worries
- Insufficient ________
Ethical Hot Spots
- Balancing work and ________
- Poor internal ________
- Poor ________
- Work _____, work load
- Lack of ________ support
- Need to meet sales, ______, or profit goals
- Little or no ________of achievements
- Company _______
- Personal financial worries
- Insufficient ________
family, communications, leadership, hours, management, budget, recognition, politics, resources
PRACTICAL LESSONS FOR BUSINESS ETHICS RESEARCH (CONT.):
Pressure from Above
- The problem of superiors pressuring subordinates to achieve results is widespread.
- Managers' responses to pressure from above
- Consciously avoid putting undue pressure on subordinates (who may act ________to relieve the pressure).
- Prepare to deal with excessive organizational ________. (PUSHING PEOPLE)
________Situations
- Situations where there are no ________ethical guidelines or ethical codes that can satisfy employees' need for formal guidelines
_____________: (HOW GOOD PEOPLE END UP DOING BAD THINGS)
- Perceiving an objectively questionable action as normal and acceptable
A Call to Action
- The deliberate and conscious action of a manager to do the right thing is an ________and ________matter.
Pressure from Above
- The problem of superiors pressuring subordinates to achieve results is widespread.
- Managers' responses to pressure from above
- Consciously avoid putting undue pressure on subordinates (who may act ________to relieve the pressure).
- Prepare to deal with excessive organizational ________. (PUSHING PEOPLE)
________Situations
- Situations where there are no ________ethical guidelines or ethical codes that can satisfy employees' need for formal guidelines
_____________: (HOW GOOD PEOPLE END UP DOING BAD THINGS)
- Perceiving an objectively questionable action as normal and acceptable
A Call to Action
- The deliberate and conscious action of a manager to do the right thing is an ________and ________matter.
unethically, pressure, ambiguous, clear-cut, rationalization, ethical, personal
PERSONAL VALUES AS ETHICAL ANCHORS
Values
- Abstract ______ that _____ one's thinking and behavior
- _______________: Enduring belief that a certain way (mode) of behaving is appropriate in all situations
- _______________: Enduring belief that a certain end-state of existence (being admired) is worth striving for
Identifying Your Own Values
- Basic personal values are taken for granted.
- They are not arranged consciously in order of priority.
Values
- Abstract ______ that _____ one's thinking and behavior
- _______________: Enduring belief that a certain way (mode) of behaving is appropriate in all situations
- _______________: Enduring belief that a certain end-state of existence (being admired) is worth striving for
Identifying Your Own Values
- Basic personal values are taken for granted.
- They are not arranged consciously in order of priority.
ideals, shape, instrumental value, terminal value
MANAGERIAL RANKING OF VALUES:
_____________VALUES:
- honesty
- responsibility
- capability
- ambition
- independence
_____________VALUES
- self-respect
- family security
- freedom
- a sense of accomplishment
- happiness
_____________VALUES:
- honesty
- responsibility
- capability
- ambition
- independence
_____________VALUES
- self-respect
- family security
- freedom
- a sense of accomplishment
- happiness
instrumental, terminal
________________________:
- self-interests
- personal virtues
- religious injunctions
- government requirements
- utilitarian benefits
- universal rules
- individual rights
- economic efficiency
- distributive justice
- Contributive liberty
- self-interests
- personal virtues
- religious injunctions
- government requirements
- utilitarian benefits
- universal rules
- individual rights
- economic efficiency
- distributive justice
- Contributive liberty
general ethical principles
ENCOURAGING ETHICAL CONDUCT:
Ethics Training
- _____________: Managers who are neither moral nor immoral, but ethically lazy
- Key features of effective ethics programs (USUALLY A JOKE - JUST GROUNDS TO FIRE YOU):
- Support of ___management
- ____discussion
- A clear _____on ethical issues
- Integration of ______into the organization
- A mechanism for ______________reporting ethical violations
- ________of ethical conduct
Ethics Training
- _____________: Managers who are neither moral nor immoral, but ethically lazy
- Key features of effective ethics programs (USUALLY A JOKE - JUST GROUNDS TO FIRE YOU):
- Support of ___management
- ____discussion
- A clear _____on ethical issues
- Integration of ______into the organization
- A mechanism for ______________reporting ethical violations
- ________of ethical conduct
amoral managers, top, open, focus, ethics, anonymously, rewarding
ENCOURAGING ETHICAL CONDUCT (CONT.):
______________
- An ethics specialist who plays a role in top management's decision making
______________
- Requirements for an effective code
- Describes specific events as unethical
- Is supported and equitably enforced by top management
______________
- The reporting of perceived unethical matters
______________
- An ethics specialist who plays a role in top management's decision making
______________
- Requirements for an effective code
- Describes specific events as unethical
- Is supported and equitably enforced by top management
______________
- The reporting of perceived unethical matters
ethical advocate, code of ethics, whistle-blowing