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The interconnected and coordinated set of elements and processes that convert inputs into outputs is called ___________

value chain

A small candy company buys sugar, cocoa, milk, nuts, and other ingredients. The elements and processes that transform these raw materials into grourmet chocolates to be sold to customers are known as the ___________


Employee benefit administration and payroll at LaSalle Plating Company in Indianapolis used to be handled in-house, but the company recently decided to have these functions handled by an outside firm in Chicago, a strategy known as ___________

operations management

___________ Involves overseeing all activities involved in producing goods and services.


Polar Refrigertor Company reduces its inventory carring costs by having their vendors deliver materials right before they are needed in the production process. This is an example of ___________ inventory management.

therory X

A(n) ___________-oriented manager believes that the most employees dislike work and will avoid it unless they are corced or threatened.


In Herzberg's motivational model, which of the following would likely be considered a "hygiene" factor?

hygene and motivators

On what two factors is Herzberg's theory based?

setting goals is an effective way to motivate employees

What does goal-setting motivation theory suggest?

setting goals, planning, implimaenting, reviewing

What are the sequential four steps of the MBO (Management by Objectives) cycle?

capacity planning and facility layout

Human Resources management (HRM) would be involved in all of the following EXCEPT:

supply chain management

___________ is the connected system that coordinate the flow of goods from supliers to final customers.


___________ is the transformation of resources into both goods and services.

lean system

Maximizing productivity by reducing waste and delays is a goal of:

job analysis

___________ is the process of gathering information about the demands, responsibilities and worker requirements of each position in the organization.

theory Y

A(n) ___________-oriented manager believes that most employees enjoy work and will acept responsibilities and are self-motivated.

Theory Z

Ouchi's ___________ proposed another approach to motivation based on his comparative study of Japanese and U.S. management practices. Ouchi based this theory on seven principles.


___________ proposed the theory that behavior is determined by a varity of needs. He organized these needs into five catorgories and then arranged the categories in a hierarchy structure (often displayed in a pyramid).

job sharing

___________ lets two employees share a single full-time job and split the salery and benefits.


___________ is the scheduling system that allows employees to choose their own hours with certain limits.

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