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20 terms

Chapter 9 - 12

Quiz
STUDY
PLAY
system
The interconnected and coordinated set of elements and processes that convert inputs into outputs is called ___________
value chain
A small candy company buys sugar, cocoa, milk, nuts, and other ingredients. The elements and processes that transform these raw materials into grourmet chocolates to be sold to customers are known as the ___________
outsourcing
Employee benefit administration and payroll at LaSalle Plating Company in Indianapolis used to be handled in-house, but the company recently decided to have these functions handled by an outside firm in Chicago, a strategy known as ___________
operations management
___________ Involves overseeing all activities involved in producing goods and services.
lean
Polar Refrigertor Company reduces its inventory carring costs by having their vendors deliver materials right before they are needed in the production process. This is an example of ___________ inventory management.
therory X
A(n) ___________-oriented manager believes that the most employees dislike work and will avoid it unless they are corced or threatened.
pay
In Herzberg's motivational model, which of the following would likely be considered a "hygiene" factor?
hygene and motivators
On what two factors is Herzberg's theory based?
setting goals is an effective way to motivate employees
What does goal-setting motivation theory suggest?
setting goals, planning, implimaenting, reviewing
What are the sequential four steps of the MBO (Management by Objectives) cycle?
capacity planning and facility layout
Human Resources management (HRM) would be involved in all of the following EXCEPT:
supply chain management
___________ is the connected system that coordinate the flow of goods from supliers to final customers.
production
___________ is the transformation of resources into both goods and services.
lean system
Maximizing productivity by reducing waste and delays is a goal of:
job analysis
___________ is the process of gathering information about the demands, responsibilities and worker requirements of each position in the organization.
theory Y
A(n) ___________-oriented manager believes that most employees enjoy work and will acept responsibilities and are self-motivated.
Theory Z
Ouchi's ___________ proposed another approach to motivation based on his comparative study of Japanese and U.S. management practices. Ouchi based this theory on seven principles.
maslow
___________ proposed the theory that behavior is determined by a varity of needs. He organized these needs into five catorgories and then arranged the categories in a hierarchy structure (often displayed in a pyramid).
job sharing
___________ lets two employees share a single full-time job and split the salery and benefits.
flextime
___________ is the scheduling system that allows employees to choose their own hours with certain limits.